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iBuyOfficeSupply.com Reviews (7)

I am rejecting this response because: This was an online purchaseIf their products require customer support, that should be stated clearly but is notWe too are in retail business, but customer satisfaction is most importantI will continue to pursue this matter

The customer ordered a stock item that does not need customer supportShe bought it trying to have it fit her office panel systemIt clearly did not fit her panel system but unfortunately that is not our mistakeAs the product ordered is supplied from the manufacturer and returns are not allowed by the manufacturer we have no recourse to accommodate the customerWe are a stockless distributorWe source all of our merchandise from wholesalers or directly from manufacturers so we do not have an outlet to sell items that a customer like this would like to return due to their mistake in orderingThe vast majority of products we sell have a day return policy, but Hon and Basyx products do not and they are not returnable at all and this is clearly stated in our terms and conditions and it is agree to at checkout by every customer that checks outWe are sorry we cannot make this a better outcome for the customer

First, we don't have an employee named TerriSecond, the consumer was trying to communicate through our online chat feature which we do not have turned on all the timeShe had the option of calling us toll free at ###-###-#### or contacting us at several ibuyofficesupply email addresses on our
websiteThe problem we experienced with the order is that the manufacturer (Bush Industries) is backordered on the item due to them not having the parts to make the productThey gave us an initial date for fulfillment of the backorderThey did not fulfill on that date which pushed it back furtherToday we received a call (9/1/16) from the customer and after checking with Bush we were told the new expected ship date is 9/We informed the customer of that as she did not want to wait that long, so we cancelled and refunded the order immediatelySometimes things like a manufacturer having difficulty making a product due to sourcing parts, etccauses long backordersSometimes, natural disasters and weather can do the same thingWe are sorry for this unfortunate transaction and we are sorry for the inconvenience this has caused the customer

We are terribly sorry for the inconvenience with this orderI am glad you did get what you ordered and the product is as expectedAgain, sorry for the problem

Initial Business Response /* (1000, 5, 2016/02/01) */
Sorry for the inconvenience. The original shipment was never picked up by UPS to take to the customer even though the shipping label and tracking number were created by UPS. A reshipment was made Friday Jan. 29 so you should see the shipment...

today from UPS. Below is a link to the UPS tracking info. The UPS tracking number is [redacted]. Again, sorry for the delay and inconvenience.
http://wwwapps.ups.com/etracking/tracking.cgi?tracknums_displayed=1&TypeOfIn... /> Initial Consumer Rebuttal /* (2000, 7, 2016/02/09) */
Thanks once again....the product has arrived at my home and in excellent condition.I am sincerely grateful for the help of Revdex.com and all the others who helped solve this problem. Thank you very much!

Below is our return policy from our website. Terms and conditions are agreed to buy the buyer at checkout or the order cannot be processed. This customer agreed to terms and conditions and did not inspect the merchandise within 48 hours of receiving it. The reason we have this policy is our carriers...

insist on it and going beyond it for several weeks is not something we can get them to waive. The 48 hours is specified in order to give the customer some time to discover concealed damage if they did not note it at the initial time of delivery. Again, several weeks makes this out of our hands to help the customer with a solution. Our CSR Kerry did not hang up on the customer. I did not speak to the customer because their is no solution I can offer him that would please him as I have no ability to file a freight claim with the carrier for damage as it is way past the 48 hour limit to report freight damage.  Return PolicyMost items may be returned (see Return Restrictions and Return Reasons below) at your request for any reason. Items must be returned within 30 days of original date of receipt (see Packaging and Sending Returns below). Our returns department must be notified of all returns. No returns will be accepted without prior notification and authorization (see Returns without Prior Authorization Below).iBuyOfficeSupply.com is committed to customer satisfaction. If your items are damaged, defective or incomplete, a request for a return or refund must be made within 48 hours of the original date of receipt. In the event of a mistake, we will do our best to ensure returns are handled quickly and fairly. Customers are welcome to request a return on applicable items within 48 hours of original date of receipt. Replacement products will be reordered at your request.Please contact our returns department with any return requests or questions relating to our return policy. Our returns department may be reached by email at [email protected] or by phone at ###-###-####.Request a Return Authorization NumberTo request a return, email us at [email protected] or call us at ###-###-#### to obtain a Return Authorization Number.Please include the following information in your email or have it available for your call:• Order number• Item(s) and quantity you’d like to return• Return reason• Condition of the item(s) (opened or unopened)

Below is the section of our return policy that is pertinent. The merchandise was purchased by the customer on our website with no contact to us prior to the order to see if what she was buying would work for her. Had we known what she was trying to do we would have told her not to buy what she did...

as it is a specific shelf for Hon Initiate panel systems. As we did not get involved and the customer bought of her own choice and we cannot return anything to Hon we have no choice in this matter. This non-returnable policy is clearly stated in our terms and conditions that are agreed to at checkout by every customer. We are sorry, but we have nothing we can do any further to help the customer as they purchased an item that cannot be returned.  In addition, some items sourced direct to the manufacturer cannot be returned. This includes, but is not limited to items sourced to HON (HON and Basyx). If you are purchasing HON/Basyx items and have questions regarding our returns policy, please consult with our returns team at [email protected] or call us at (866) 568-0524. Other manufacturers require a restocking fee. This includes, but is not limited to items sourced to Acco, Balt, Eurotech, Fellowes, FireKing, GBC, Ghent/Waddell, HON, Martin Yale, Nightingale, Safco, Sentry, and other office furniture and office machine manufacturers.

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Address: 14940 28th Ave N Ste A, Plymouth, Minnesota, United States, 55447-4889

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