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Reviews IC Realtime Security Solutions

IC Realtime Security Solutions Reviews (7)

Let me start by saying Alice is not our direct customerShe is a customer of our dealer ** *** ***We have not completed any business directly with herEven though the items that were returned did not comply to our RMA procedures and rules (missing parts from original products) we did in fact issue a credit memo and a refund directly to ** *** ***According to our rules and warranty we actually should not have refunded this purchase at allSee here: *** The RMA# is *** in our systemThis corresponds to credit memo #***This refund as well as the processed refunded check was completed and mialed on January 15, I cannot upload any pictures of said memos/refunds as it directly violates our internal processes and rulesWe are a wholesale manufacturer and only do business with installing companies of our products.At this point being we refunded the full amount of the original purchase to our dealer, suggest contacting them for the remainder of this accusationIt is no longer is in my hands***.*** *** *** *** * *** *** ** *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and I am asking them to provide the following information in order to avoid having to dispute any potential details at a later date. After all, it has taken over two months to get us this far.Check issued to?Date of Check IssueDate of Check MailAmount of reimbursementIt was agreed upon previously by IC Realtime (***) that there will be no restocking charge hence I am expecting a full refund. Regards,*** ***

The credit to the dealer of ours was processed today. The complaint from the customer is erroneous and was not valid. But, the check is on the way to our dealer which intern will make it back to this end user. Just FYI, I would like to state as well the equipment was not returned complete. There...

were missing parts from all items. Just wanted to add that. Hope this helps, thank you.

Let me start by saying Alice is not our direct customer. She is a customer of our dealer [redacted]. We have not completed any business directly with her. Even though the items that were returned did not comply to our RMA procedures and rules (missing parts from original products) we did in fact issue a credit memo and a refund directly to [redacted]. According to our rules and warranty we actually should not have refunded this purchase at all. See here: [redacted] The RMA# is [redacted] in our system. This corresponds to credit memo #[redacted]. This refund as well as the processed refunded check was completed and mialed on January 15, 2015. I cannot upload any pictures of said memos/refunds as it directly violates our internal processes and rules. We are a wholesale manufacturer and only do business with installing companies of our products.At this point being we refunded the full amount of the original purchase to our dealer, suggest contacting them for the remainder of this accusation. It is no longer is in my hands. [redacted].[redacted]

The credit to the dealer of ours was processed today. The complaint from the customer is erroneous and was not valid. But, the check is on the way to our dealer which intern will make it back to this end user. Just FYI, I would like to state as well the equipment was not returned complete. There...

were missing parts from all items. Just wanted to add that. Hope this helps, thank you.

I have reviewed the response made by the business in reference to complaint ID [redacted], and I am asking them to provide the following information in order to avoid having to dispute any potential details at a later date.  After all, it has taken over two months to get us this far.Check issued to?Date of Check IssueDate of Check MailAmount of reimbursementIt was agreed upon previously by IC Realtime ([redacted])  that there will be no restocking charge hence I am expecting a full refund.  Regards,[redacted]

Review: I purchased a residential intercom system via [redacted] owned by [redacted]. [redacted] equipment supplier is IC Realtime located at [redacted]. [redacted] contact at IC Realtime is [redacted]. The equipment was ordered on 10/22/14 in the amount of $1,697.25 via [redacted] website for the [redacted] ICR System. Installation were done on 11/1/14 and completed on 11/7/14 by [redacted] and his crew. Unfortunately the basic function of the unit failed to operate and we were working with IC Realtime Technical Support. Once the technician was unable to resolve the issue, he said he will do some research and call me the next day which didn't happened. By 11/13/14, [redacted] learned that IC Realtime had recently done an equipment upgrade and that the software upgrade was overlook hence the incompatibility. [redacted] asked if we will give them a chance to resolve the issue and we stated that if the issue isn't ratified by Thanksgiving we will return the equipment. [redacted] called me and asked if we can extended the testing period into mid-December and my response was "no" since the level of confidence in the unit isn't there any longer. On 11/30/14, [redacted] came by the house to un-installed the unit to be ship back to IC Realtime. Per [redacted], the unit was sent back on 12/1/14 and arrived IC Realtime by 12/5/14. However both [redacted] and I were wondering why the refund wasn't processed. I started contacting [redacted] and he finally stated that their technician has resigned and they are in the midst of interview hence no one is there to do testing on the equipment prior to processing the refund. On 12/17/14, I spoke with [redacted] again and he stated that the new technician will be working on 12/21 and he will make sure that the unit is tested on 12/21 so that the General Manager can authorized the refund on Monday 12/22. I called on 12/22 and the equipment testing didn't take place as promised and [redacted] said that he will call me back. On 12/23/14, I called at 8:15am PST and [redacted] said that the unit still has not yet been tested and he will follow up on it. I called again at 10am but it went to voice mail. I called again at 11:20am and [redacted] said that he will personally go and look for the package so that the technician can perform the testing. I called again at 12:30pm and things got interesting. [redacted] said that the unit has been tested and it works fine but the original box is missing. I stated that I had nothing to do with it and so he said he will call [redacted]. I called [redacted] back to see what's next at about 12:45pm and he said that they can't sell the unit without the box and now he needs to wait for the GM's return next week to determine how to proceed. I started to lose it here - I stated that the equipment wouldn't have been return if they didn't send out faulty equipment. They also didn't come up with a fix until last week so if I would have kept the equipment that would be 6 weeks without a proper working unit! He said there is nothing he can do about the refund until the GM's return and that's bogus! They've got the equipment in working order and I don't have my money! They are totally aware of the faulty equipment situation which is no faults of mine and yet they are not willing to release my refund. Since my payment was made to [redacted], [redacted], he too isn't willing to compensate me until he gets the reimbursement from IC Realtime. I am caught in a very un-ethical practice that is of no fault on my part.Desired Settlement: My refund in full amount of $1697.25 plus interests at 14.99% that I've been paying on my credit card!

Business

Response:

The credit to the dealer of ours was processed today. The complaint from the customer is erroneous and was not valid. But, the check is on the way to our dealer which intern will make it back to this end user. Just FYI, I would like to state as well the equipment was not returned complete. There were missing parts from all items. Just wanted to add that. Hope this helps, thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and I am asking them to provide the following information in order to avoid having to dispute any potential details at a later date. After all, it has taken over two months to get us this far.Check issued to?Date of Check IssueDate of Check MailAmount of reimbursementIt was agreed upon previously by IC Realtime ([redacted]) that there will be no restocking charge hence I am expecting a full refund. Regards,[redacted]

Business

Response:

Let me start by saying Alice is not our direct customer. She is a customer of our dealer [redacted]. We have not completed any business directly with her. Even though the items that were returned did not comply to our RMA procedures and rules (missing parts from original products) we did in fact issue a credit memo and a refund directly to [redacted]. According to our rules and warranty we actually should not have refunded this purchase at all. See here: [redacted] The RMA# is [redacted] in our system. This corresponds to credit memo #[redacted]. This refund as well as the processed refunded check was completed and mialed on January 15, 2015. I cannot upload any pictures of said memos/refunds as it directly violates our internal processes and rules. We are a wholesale manufacturer and only do business with installing companies of our products.At this point being we refunded the full amount of the original purchase to our dealer, suggest contacting them for the remainder of this accusation. It is no longer is in my hands. [redacted].[redacted]

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Description: Manufacturers & Producers, Security Control Equipment & System Monitors, Security Systems Consultants

Address: 14180 W. Van Buren Street #B105, Goodyear, Arizona, United States, 85338

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