ICANN Moving Company Reviews (%countItem)
ICANN Moving Company Rating
Address: 855 S Buckley Ave, Tyler, Texas, United States, 75701-1100
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Address: 855 S Buckley Ave, Tyler, Texas, United States, 75701-1100
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Moving company caused damages during a move and will not repair damages. It's been 3.5 weeks. Company will not return phone calls or emails.
I hired ICANN moving company to move approximately 15 miles away. on June 22, 2020. The 3 employees moved my personal belongings and in doing so damaged my new construction house. When moving furniture/appliances through the doorways, the wood frame was damaged. The employee took pictures that day on his cell phone. Payment is made to the office over the phone with a credit card so when I spoke with Henrietta Holt (903-714-0226) to make the $650 payment. I told her at that time there were damages and she said okay they would call me in a couple days to get someone out to repair. She never once has called me. According to my call logs, I called her on 6/25 and left a message and never heard back. I called again on 6/26. I was finally able to reach her and was told her guy that does the repairs is not local and will call me ASAP. After several days I didn't hear anything and I called her back. She indicated she would call him again. This went on for some time. On July 7, I emailed the company to formally request that repairs be made and no one responded to my email. Then on Thursday, July 9, the repair person Kevin called. He had no idea what the damages were and said the company did not have any pictures (the employee had deleted them). He said he would be in my area the following Thursday or Friday to repair the damages to my home and another customer. I was out of town and could not take pictures at that time. On Sunday, July 12 I emailed pictures to Kevin requesting confirmation that he had received them and confirm we he would repair them. After not hearing from Kevin I called him again on Tuesday, July 14 and Wednesday July 15th. I finally spoke with him and he said the damages were bad and it was beyond his capabilities (based on the pictures I sent him). I asked if he let Henrietta know and he said yes, he let her know on Tuesday, July 14. It is now July 16 and no one has repaired the damages. I emailed again today and asked when the repairs would be made.
I am seeking repairs be made that ICANN moving company caused to my home.
The costs were higher than expected. Several items were damaged. The company took my items hostage.
I contacted ICann Moving Company before June 30th to set up a move. I was given an about $4000 estimate but no one came to give me a full quote. On June 30th, I was moving from Pittsburg, TX to McKinney, TX. More trucks than expected were needed, so the movers brought one more. Several items were damaged in the moving process. This includes an old lamp, a curio cabinet, and a clothes dryer. Other items that I may have forgotten were also damaged. The move should have taken a day, however this was changed to a two day job near the end of the first day. Most items were packed and loaded on day one. The trucks were then taken back to the company's property. This left me and my son without beds to sleep on. My son slept on the floor and I attempted to sleep in our hot car. The morning of day two, we were given a time window for the movers to arrive, however some were late because they had taken another job. They loaded the items on the truck and we left for McKinney. Because of the two day job, our food in our freezers and fridge had spoiled, despite the fact we tried to put some items in our own cooler. About $1000 worth of food was lost. Near the end of the evening, the workers stopped unloading items.We were told that we had to pay the price for moving in full. I was given an estimate before day one that this whole process would be about $4000. The final price ended up being about $6800. I tried multiple times to pay them but they would not accept a check nor would they set up a payment plan. I spoke with people from ICann Moving Company on the phone multiple times, and even tried to pay with my debit card but my payment was declined. As a result of being unable to pay the full price, our left over items were taken. We were also told that if at least $2000 wasn't paid, that the men that worked so hard for us would not be paid and would thus lose their jobs. It sounded very threatening, and was incredibly unfair to the workers. Of the items taken hostage, we were left with no bed for me, an elderly, disabled mother. My son's bed was not put together because his bed frame was not unloaded, only a mattress. We were also told that we would be charged for storage of our items and for loading, unloading them again, and for the drive between Tyler, TX and McKinney, TX. We're now left with almost nowhere to sleep and no food. I attempted to pay $4000. We were unable to pay anything in the end because of my debit card's fraud detection. All of this because we were about $2000 short on the final price. I worry about the workers being mistreated as well as for my items and future wellbeing.
We would like our items returned to us. A billing adjustment so that we can afford to have our items would also be acceptable.
This was one of the most severe cases of hoarding I have dealt with in my career. The lady got a "from someone else of $1500 it was so badd that when they showed up they left and refused to do the job. Then she called me. You could not even walk into the house or into any rooms without starting at removing items from the front door there was only a pathway to walk throughout the whole house and each row was filled from top to bottom. She was not given a flat rate she was not given a" she demanded to know a round about price and she was told that there is a possibility of it costing around 4000 if it only took the certain amount of hours. But it was not guaranteed and it would be based on what we were walking into. She said he would do all of the packing. When the guys arrived they had to pack his home as well as move this home. To 26' trailers were field top to bottom and the house skill was only a portion of the way done. They customer went and rented a 3rd truck and ball more packing supplies they guys continued to help her pack they field the 3rd trailer top to bottom front to back. It still was not enough. She said everything on the property most go. So by that time all of the rental places work clothes although she was warned well in advance that she would need a 4th truck. The next morning when the rental places opened a rental truck was rented at the expense of her and the gods went back to her house to finish loading her. When the gods arrived the following day they were not late if fact we were late to all of our other jobs because hard job was so big that it took 2 days and all about what trucks so when we arrived we finish packing her I mean loading her and we took her to McKinney when the gods I'm loaded 2 trucks they went to do the bill with her and she did not have the money to card was declined 4 times and no 1 would give her the money for the bill so she was told which is also written in the contract on the tarop also that the remaining items on the truck would go to storage she would have to pay storage fees until she was able to pay for her move in complete. I have had the items in my storage for 2 days now and she is still saying I need 1 more day I need 1 more day to pay the bill she is aware of all the prices that will accumulate for the cost of being and storage daily. So therefore no she was not given a flat rate she was she could not pay for her Beale so yes we do have her items in storage until she has the money to pay for her bills no 1 held her items hostage she was very aware based on the confirmation email she received also what is written in our terror and also what was explained to her at the house if you do not pay your bill your items will be placed in storage until you pay your bill and storage fees would apply.
I moved from Autumn Glen apartments on Hollytree to Hogan Dr on or about July 5, 2018. The packers & unpackers with *** come our pack the 2 nights before move and at 8 pm after 3-4 hrs of packing put a contract in front of me sight unseen and said I needed to sign it. The lady was in a hurry to leave was an employee of *** I advised her I was signing it under deress as I did not have time to read it as it was 4 or 5 pages long. I also advised her I did not know what it said, but I signed it and she took it. I never saw again.
The next day the ICANN movers came and loaded everything in trucks. I did not see my belongings in truck after it was packed.
We arrived at Hogan and they unloaded my loveseat (put oily & sweaty faces up against it but did not stain after *** treated it) and curio cabinet. I then had to leave to go clean the apartment at Autumn Glen - took 2 to 2.5 hours when I arrived back at Hogan the furniture was unloaded & the ICAN movers had left. The young ladies with *** were there and informed me that the movers had saved me an hour but would not carry over to my unpacking hours I had coming. In addition after paying $1400.00 initially I now owed $300.00 more. as they went overtime. Since I was not there I had no contract sayinng what I paid for I paid in this entire move took 3 days and during that time I was not sleeping & got dehydrated. In other words I was a little disoriented and feel I was taken advantage of. I found damages next seveeral days and called Mrs. - she said she would send someone to take pictures. 7/24 - Edwin came and took pictures XXX-XXX-XXXX his cell #. Damages are:
Plexiglass on desk $70
Sheperds Hook - $15.00
Cracked plastic table mate to tray $40.00
*** matress cover $300.00 black on mattress cover and platform.
I can't wash *** mattress cover as will ruin zippers per Jeanne at the website for *** Jeanne #XXX-XXX-XXXX
Email: ***@tempurpedic.com
My grandmothers 1950's leathertop desk valued in 2005 was $1,000.00. I have found a leather repair shop that will repair the rip in top & table care of stains for $150.
Plexiglass on top of desk when I found it was scratched all over like it had been thrown across concrete & filthy dirty - and it won't come out the dirt.
I am a Christian woman 66 years old and I am not lying about any of this. When Mrs. came by she would not look at the plexiglass & insinuated I lied that she was not going to pay to have the desk repaired.
I decided I needed to have someone resolve it for me.
Total damages are $575.
My name is Henrietta. In response to the claim, most of what she has written does not involve ICANN Moving Company. On the desk with the plastic top, she moved 4 miles. The plastic did not come off of the desk. The whole desk was blanketed and shrink wrapped. No possible way it could have gotten scratched up the way she is claiming. There was scratches all over the desk. She pointed to one scratch about the size of half a fingernail and said "this scratch wasnt there". I went out to see the damages myself and alot of what was on the desk top was food of some sort because it started flaking off. I did this right in front of the customer and told her that it was not scratches and her response was "Can yall clean it". My response was "No Maam, the food was there prior to your move". There were blemishes and things that happen to plastic over the years of writing, etc. It had nothing to do with us moving the desk. She showed me a dark spot on her mattress cover. I offered to steam clean it by calling a professional company. She declined the offer. There is nothing that support the sweat on the couch. The movers blanketed and shrink wrapped all the furniture. The sheppards hook was not on our truck and something that should have been packed by the other company. At the end of every job the customer walks out to the truck and sign saying the truck is empty. In which we do have a signature from the person in charge of the move. The tray... She asked me to buy her 2 new trays as they come in a set. I dont remember a crack in it.I just remember a little rock to it. Again I will offer a professional company to go out and clean her mattress cover.
Yes what I have written does involve ICANN Movers. How far I moved has nothing to do with what happned. The plastic (plexiglass) did come off the desk because when I watched the movers take the desk out it had been removed and no plastic wrap or blanket were on it. I have not ever eaten on this leather top desk in my life - I grew up around antiques and am well aware of how to take care of them. I am only concerned about the leather on top of the desk. There are blotches of dirt or something from the dirty plexiglass being put back on top of the desk. Again the plexiglass was scratched up & dirty and to this day it will not come off. She never offered to have a steam cleaning company come and clean the mattress cover. She did howeveer say they could wash it and I told her the *** people said it would ruin the zipper on it. No one told me I would have to sign any paper saying the truck was empty. The person I left "in charge" was only there to show the movers where to put items. I have 3 friends that have said the leather & plexiglass did not look like it does now prior to the move. One of the packing ladies also said that. The signature she has is invalid I showed her the Tablemate TV tray that was cracked during the move (had never been moved before) the tray is concave. She went over to it and looked at it. I never asked her to buy me 2. I have no need for 2.
I used ICANN Movers only because she was under contract with *** otherwise I would have used an excellent mover I had used before. She was recommended by *** Retirement Center in Tyler. They now do not recommend them because of damages and they were caught going thru people's personal belongings.
I experienced that when I moved. I have a wooden box with my expensive belongings in it and her movers took it out to my car for me. When I walked out into the parking lot I witnessed a couple of her employees going thru the box - I told them to put in the trunk.
If I had known about all of this prior to the move I would have hired another company to pack, move, & unpack for me.
Well 1st, I have also been told that the other company is not allowed in that place again. That has nothing to do with ICANN Moving Company. We have never been told that and we have continued doing moves there. This is slander, false information and that need to be removed based on legal grounds from any place a review is left. The top of her desk as the plexy is clear signs of years of wear and tear. I scratched food or something with my own fingertips while I was there. I told her it needed to be cleaned. Her response wqas "can you clean it" I told her I could not as we were not responsible for what it was on the plexy glass. She then held it up in front of a window and again said all these tiny scratches was from us. The desk without the plexy is just as worn with wear and tear. I am very familiar with temp beds. I move them almost daily. I know they cannot be in a washing machine so I would not have offered that.I did at the time offer to have it steamed cleaned and she refused with the reply that she wants a new one. The basic coverage mandated by the state of Texas is $.60 pert pound for the tray. I am not saying we cracked it, but to get this matter resolved I am willing to offer the basic coverage for it.
I am currently in the process of moving and everything would be boxed up. In order to know if the mattress cover can be steamed cleaned I need to know which mattress I have and that I don't have available at this time.
I don't know about the .60 cents per pound it was not clear what she would be paying for since she seems to not be taking any responsibility for damages.
Again I have three friends who saw the desk & plexiglass before the moving and after. They all say it did not look like that before the move.
Richard and Keith made the experience absolutely wonderful. They listed and fulfilled all requests that we had including what items to be careful with and the such.
On top of it all, they were very friendly and made the move completely stress free on everyone. I highly recommend ICANN to anyone in the East Texas area. We did a small 1BR move from Tyler, TX to Dallas, TX and we were right at about $700, which was under what they quoted us as the sweet lady at the front desk wanted to make sure there were zero surprises for us.
All in all - very happy customers!
False and hidden fees took advantage of a 62 y/o woman
They showed up late had me sign on an I pad saying I would get the paper work via email. After looking at all I had to be picked up they stated they could take it all with no problem. Then they informed me no liquids could be moved(olive oil) that my elec organ would cost an extra $150 and if they thought something was too heaven it would cost extra. Every thing was packed and ready to be loaded with three of them it still took 2hours and 45 minutes. The truck was half full they refused to stack items and that would have to make two trips with an additional charge. Had to force them to put more on the truck but still did not take all my items. I had to do back with a horse trailer and get the rest. The first esttiment was $330 but when it came time to pay they insisted it would be $937. That if I didn't hurry up and pay that each minute was still on the clock and I would owe more. They got lost and had to go find them and that was extra time. The bill was explained that yes it was 15 for truck rental and $90 an hour with three men to load. But then informed me even drive time was charged at $90 hour AND added mileage fees, plus had to pay mileage and $90 for the men to return the truck. This is a very poor company to work with with lots of hidden fees.
The first estimate was fot$330 but was charged $937 with the threat that the longer it took to pay the bigger the cost would get as it was still on the clock
My name is Henrietta Holt, Owner of ICANN Moving Company. I apologize for not responding sooner as the email slipped by me. In response to the complaint there is no such thing as a hidden fee. We use a tablet to send all emails and confirmation letters. Every customer is sent a email prior to being moved that validate all charges we have and the agreement made during booking. In the email it is explained that we do not transport liquids, chemicals, prescribed meds, weapons, ammunition, etc. If that oil had of leaked on something then that would have been another complaint. There was no guesstimate or estimate, it was explained at booking that there is a $150 service fee and $90 per hour round trip with a 2 hour minimum. I'm guessing thats where she is getting the $330 from. Not just at booking but also in the confirmation email. Every customer is told about bulky items like a piano, safe, pool table, etc and it is explained that there is a one time fee for these items if the customer choose for us to move them. They always have the right to decline and nothing is moved at an additional fee without approval. We have a arrival time between 8-10 for all moves that start 1st thing in the morning. In that window isn't considered late and if for any reason we make it after 10 then the customer is always called with a reason and a ETA. When customers have furniture that can not be stacked based on the shape, size, or value of the piece then we will not stack it in fear of causing damage. Although customers don't seem to understand why we wont stack, as a professional mover, it is our responsibility to make the best decision based on the situation. Some customers addresses do not pull up on GPS, we do not stop the clock for that. The $150 included the fuel and mileage. There wasn't anything additional put on her bill. When it is at the end of the move, the customer pays and sign the tablet for info such as what is mandated by the state of Texas. She haven't named not one fee that was not told to her during booking and also sent in the confirmation email.
(The consumer indicated he/she DID NOT accept the response from the business.)
I stand by my complaint and add that they took advantage by charging for full service when all they did was load drive and unload. Double charges for the truck was unethical. I was desperate to get my things and they took advantage. You don't charge to get to a job or to return to the office. That is doubling on charges. The hidden charges were that I had no idea I would be paying for them to get here and back to the office. They didn't even send the information until late at night and I was asleep with no time to read before they arrived. The being late was not explained to have a two hour window or that I would be charged for time and mileage if they got lost. It is wrong to make a person sign a blank tablet and very wrong to threaten that if not paid right then the charges would go up "because they were still on the clock) they had stated they could take all items in one load I have a witness. However I had to get help to finish the job they couldn't. It also seems odd that one man was able to fill the horse trailer and in less than 40 minutes and it took them 3 hours with 3men just to load their trailer. This company is unfairly charging fees that over lap and take advantage to older people who are unable to stand up to the bullying.
Again, when she sign the contract is when the clock start and stop. There is no way to charge her for going and coming from our office. If her two houses is more than 30 min apart then yes we charge round trip but she is aware of that at booking as well as when she received the contract. If her address does not pull up on GPS and we do not receive good directions to her home and we are headed to unload, the clock is going and when she sign the contract at the end of the job then that stops the clock. There were no fees added to the bill that wasn't suppose to be there. The addresses were 1 hour apart. Which is why her hourly was round trip. Nothing else is on her bill at all. She was picked up in a city that was a hour drive between the two addresses. She did not receive charges for us getting to or from our office. The address for destination does not pull up on GPS. They had to depend solely on her directions. Attached is a copy of the contract between ICANN Moving Company and Mrs.Lisenby.