ICC General Contractor

Initial Business Response /* (1000, 5, 2017/09/28) */
We apologize about the delay in your order. Order was delivered on 9/21/2017. [redacted] tracking [redacted].
Initial Consumer Rebuttal /* (2000, 7, 2017/09/28) */
(The consumer indicated he/she ACCEPTED the response from the...

business.)
Goldmart.com has finally sent my gold bars to me. It took 2 months and Revdex.com to intercede before I received my product. Thank you Revdex.com!

Initial Business Response /* (1000, 5, 2015/08/13) */
Hello [redacted],
Our records indicate that your order was shipped on 8/5/15, you received the tracking number
via email from us the next day and received the package from the [redacted] on 8/7/15.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2017/07/05) */
Our internal records show payment was issued and mailed. We apologize for not providing tracking at the time of mailing. If you did not receive payment please let us know and we will stop payment, re-issue the check and send it Overnight...

Delivery.

Initial Business Response /* (1000, 12, 2017/09/28) */
We apologize about the delay in your order. Order was shipped 8/31/2017 and delivered 9/2/2017. [redacted] tracking [redacted]

Initial Business Response /* (1000, 5, 2017/07/05) */
We are in communication with the customer. Customer accidentally got the processing times mixed up. Orders paid by checks process in 7-10 business days from time of receipt. Customer accidentally had mistaken bank wire processing times of 2-4...

business days and applied it to the personal check processing time by which she paid by.
Initial Consumer Rebuttal /* (2000, 7, 2017/07/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company called after my complaint to Revdex.com. They advised me when the orderr would be filled and shipped. It was shipped and picked up at the post office July 15th 2017
Order was filled and I was satisfied that the customer services addressed the timeframe of the order.
Thank you

Final Consumer Response /* (2000, 9, 2017/07/21) */
Hi,
A few days ago, I received the merchandise to complete my order from Goldmart. This complaint can be closed

Thank you so much for your assistance!!!

[redacted]

Initial Business Response /* (1000, 12, 2017/09/28) */
Customer placed order on 27th via Credit card. Payment was authorized but due to error in the order payment cancelled on the 28th. Funds were never captured and the authorization was manually declined.

Initial Business Response /* (1000, 12, 2017/09/28) */
Order was placed and payment was authorized via [redacted]. The authorization expired due to [redacted] negotiations and payment was never captured or received. Order was cancelled due to no payment and customer was notified.
Initial Consumer...

Rebuttal /* (3000, 14, 2017/09/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Customer was notified that Company was having difficulty with their relationship with PayPal. That was the last and only communication received by Customer. There was most definitely no communication received indicating that the order was cancelled.
Given that the order was placed on July 4th and the company only responded to the Customer and Revdex.com's concern on September 28th one should be suspicious of the company's veracity. Note that the company only responded to Revdex.com after the 3rd notification was sent out.

Initial Business Response /* (1000, 8, 2017/09/13) */
We processed and shipped the customers order on 8/30/2018. [redacted] confirms delivered on 9/2/18.
[redacted] tracking number [redacted]

Initial Business Response /* (1000, 8, 2017/09/13) */
We previously notified customer that we were unable to process their attempted [redacted] payment and resulted in a cancelled order.

Initial Business Response /* (1000, 8, 2017/07/05) */
Case was opened 6/16. We shipped customer orders on 6/13 and 6/16 prior and on the date customer placed complaint. Customer was a good re-occurring customer and we apologize for communication challenges.