ICC Incorporated

Dear Guest,Please take note that our Marina Del Rey location closed down on May 15th We do apologize for any inconvenience that this may have caused youI would be glad to review the repair records and see what I can do to order a sticker for youDo you have the repair order number? Did you
have the repairs done under your name? Please advise me on the details and I will resolve this matter as soon as possibleSince all of those employees are no longer with ICC Collision Center it would be helpful to have some additional informationI look forward to hearing from you soon so we can get this taken care of for you.Sincerely,***

Dear ***,
I would like to apologize to you again as clearly we had failed to meet your expectations regarding our process and communication ...We value you your business and I hope I can change your opinion of our services Furthermore I wanted to assure you that ICC Collision
Centers will pick up the tab on your deductible , I feel that it is the right thing for the unnecessary grief we have causedI have sent a written request to my staff to cease further communications with you or anyone else regarding your vehicle and to transfer all communications to me directlyI will personally handle all communications regarding your vehicle from this point forward I will be connecting with you every day via e-mail oh phone up to delivery date . I promise you that when your vehicle is completed you will be more than pleased with the results
Sincerely,
*** ***
ICC Collision Centers, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
My work was originally done through the Santa Monica office which is still open When I got the car back and noticed the terrible work that had been done, I was directed to go directly to Marina Del Rey which I did about 4-times back and forth I was never given a receipt for the work I succinctly remember I was held up for about minutes picking the car up and your representative had the receipt out but did not give it to me when he finally talked to Mercury and found out I was not paying for the work I do have an estimate (sent to me by Mercury) # though ***
Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint...

resolved.
Regards,
[redacted]

Dear Guest,I have located your VIN Sticker and would like to verify your address so that we can mail it to you certified mail. I do apologize that our Marina Del Rey and our Santa Monica locations are closed. We have the decal and are willing to send it to you directly. The second option you have is to pick it up at another one of our locations. I believe the nearest location to you is in Culver City. Please provide the address that you want us to send the decal too or let me know if Culver City pick up is preferred. I will personally make sure you get your sticker.thanks,[redacted]

Review: A letter was received from ICC Incorporated stating of an unpaid outstanding medical expense requesting for collection in the amount of $[redacted]1. On August 19, 2013, a call was made through [redacted] to ICC incorporated to find out the where the bill came from . After discussion with an ICC representative, [redacted] at [redacted] ext [redacted], it was agreed that a payment of $400 will offset the account to zero balance (non-owing status). At this point, I made a payment of $400 with a credit card through [redacted] and she confirmed it with a ticket number. However, I requested a confirmation letter be sent to me as regards to settlement of this account to zero balance (non-owing status). I also told the representative to update my records with my new mailing address. In addition, [redacted] agreed that ICC incorporated will contact [redacted] to update their records with zero balance (non-owing status) on this account with my name because non payment has been reported to [redacted]. When the letter was not received after 10 days, several calls were made to ICC on the status of the confirmation letter but got no positive response.On September 17, 2013, a call was made to ICC and a representative named [redacted] at [redacted] ext [redacted] claimed that a confirmation letter has been sent out to my address. As the confirmation letter was not received, follow up calls were made on September, 20, 23 and 24 without none picking up the calls.Desired Settlement: Is ICC Incorporated a genuinely existing Incorporation or scam set up which has just scammed me of hard earned $400. If genuinely incorporated and operating, can ICC please send me a confirmation letter of payment with zero balance as requested and agreed on August 19, 2013 when payment was made over the phone.ICC incorporated should contact Credit Bureau Agencies as requested and agreed by [redacted] on August 19, 2013 to update my zero balance (non-owing) status on this account with my name

Business

Response:

October 1, 2013.

Dear [redacted],

This response is in reference to a. complaint against Interstate Credit and Collection Incorporated, (ICC) ID of [redacted].

Our company policy is not to zero out any balances that were settled rather than paid in full. As of 09/17/2013 we have updated **. [redacted]’s credit records to reflect payment on her accounts with ICC, A letter of satisfaction was also mailed out to her from our office on 09/20/2013.

However as a courtesy to **. [redacted] we have decided to delete the reporting on her credit records for her accounts paid to us.

If **. [redacted] has not received her satisfaction letter, we encourage her to contact ICCs President **. [redacted] directly at ###-###-#### ** to resolve any concerns.

Best regards,