Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I was not combative, but yes, I was agitated It was 8:a.mand I had a mechanic treating me like dirt He may not like to hear he was nasty, but he sure was, the day before and today And if I may add, when I took the car it overheated, started smoking and I had antifreeze all over the place I had to get my car towed to another garage, and it was fixed perfectly immediately - and nobody was grumpy!!!!! But now I had to pay more, because I had to pay for a tow.Bottom line is he had an attitude the day before and I should have made an appointment elsewhere because clearly he didn't appreciate all the past business I gave him The miscommunication was on his part - not mine All I said to him was that I looked up prices online and how thermostats were replaced and that I didn't think it would cost too much, and he looked it up, said $plus tax and any fluids I can live with an extra cost, I cannot accept and condone rude behavior from somebody I am paying And now for him to turn it on me - not right Now Girard's can pay for the extra costs I incurred [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
This is a case of miscommunication and
misunderstanding. The customer had come
in the day before asking for an estimate on how much to install a thermostat,
stating that she could get a thermostat for $to $dollars. Because of this statement I assumed she was supplying
the
thermostat and I quoted here about $dollars labor, plus tax and fluids,
to install her thermostat. She made an
appointment for 8:00AM the next day to wait while we repaired her vehicle
When she arrived I asked her for her keys and asked her if
the part, the thermostat, which I thought she was providing, was in the
car. She said she didn’t have the
thermostat and I told her that I thought she was supplying the thermostat and
that I would have to order one instead.
She took a seat in the waiting room I instructed my service writer to get the required
specifications from the vehicle so we could start looking up a thermostat in
our supplier catalogs and went back out to the front desk
When I came back out to the front desk she asked how much
longer it was going to take. Since I had
not even had a chance to look on my supplier’s online catalogs to see which one
had it and which one could get the part to me the quickest, I told her I didn’t
know yet
This is when it occurred to me that I had quoted her
yesterday for just labor, not the parts, but that maybe she thought the
estimate was for both. I went out to the
waiting area to talk to her about the pricing and that is when she became
agitated, slightly combative, and asked for her car keys. I went to retrieve her keys and gave them to
her, she said she was leaving with the car, did not want the repair done and
was never coming back. All of what I detailed
above happened within a span of about to minutes
I am sorry for the initial
misunderstanding that she was supplying the part. Had I
inferred by our conversation the day before that I was supplying the part, the
estimate would have been correct, I would have had the part pre-ordered and at
out facility when she arrived, making life easier for both of us
As far as my behavior, at no time was my behavior nasty or
mean or even in the same ballpark as nasty and mean. In fact, had she been a little more understanding
of our original miscommunication and less combative, I think we would have
worked through this misunderstanding successfully
I think her claims are invalid. This was a simple misunderstanding, there was
no malice on the part of Girard’s and at no time was she treated improperly. This turns
into a simple case of she said / he said
Now, because she did not like my response to her complaint she
is demanding that I pay for the additional charges she incurred to repair her
car at another facility. This is
ridiculous
But in an effort to resolve this matter, I am willing to
mail her a check for the cost of the tow, but only if she agrees to the
following two conditions
I first receive a copy of the signed invoice
detailing the tow charges incurred.This complaint does not go into Girard’s Revdex.com
File, because I feel the complaint is erroneous
This will be Girard’s Service of Franklin’s final attempt to
resolve this matter
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was not combative, but yes, I was agitated. It was 8:00 a.m. and I had a mechanic treating me like dirt. He may not like to hear he was nasty, but he sure was, the day before and today. And if I may add, when I took the car it overheated, started smoking and I had antifreeze all over the place. I had to get my car towed to another garage, and it was fixed perfectly immediately - and nobody was grumpy!!!!! But now I had to pay more, because I had to pay for a tow.Bottom line is he had an attitude the day before and I should have made an appointment elsewhere because clearly he didn't appreciate all the past business I gave him. The miscommunication was on his part - not mine. All I said to him was that I looked up prices online and how thermostats were replaced and that I didn't think it would cost too much, and he looked it up, said $90 plus tax and any fluids. I can live with an extra cost, I cannot accept and condone rude behavior from somebody I am paying. And now for him to turn it on me - not right. Now Girard's can pay for the extra costs I incurred.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I was not combative, but yes, I was agitated It was 8:a.mand I had a mechanic treating me like dirt He may not like to hear he was nasty, but he sure was, the day before and today And if I may add, when I took the car it overheated, started smoking and I had antifreeze all over the place I had to get my car towed to another garage, and it was fixed perfectly immediately - and nobody was grumpy!!!!! But now I had to pay more, because I had to pay for a tow.Bottom line is he had an attitude the day before and I should have made an appointment elsewhere because clearly he didn't appreciate all the past business I gave him The miscommunication was on his part - not mine All I said to him was that I looked up prices online and how thermostats were replaced and that I didn't think it would cost too much, and he looked it up, said $plus tax and any fluids I can live with an extra cost, I cannot accept and condone rude behavior from somebody I am paying And now for him to turn it on me - not right Now Girard's can pay for the extra costs I incurred [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
This is a case of miscommunication and
misunderstanding. The customer had come
in the day before asking for an estimate on how much to install a thermostat,
stating that she could get a thermostat for $to $dollars. Because of this statement I assumed she was supplying
the
thermostat and I quoted here about $dollars labor, plus tax and fluids,
to install her thermostat. She made an
appointment for 8:00AM the next day to wait while we repaired her vehicle
When she arrived I asked her for her keys and asked her if
the part, the thermostat, which I thought she was providing, was in the
car. She said she didn’t have the
thermostat and I told her that I thought she was supplying the thermostat and
that I would have to order one instead.
She took a seat in the waiting room I instructed my service writer to get the required
specifications from the vehicle so we could start looking up a thermostat in
our supplier catalogs and went back out to the front desk
When I came back out to the front desk she asked how much
longer it was going to take. Since I had
not even had a chance to look on my supplier’s online catalogs to see which one
had it and which one could get the part to me the quickest, I told her I didn’t
know yet
This is when it occurred to me that I had quoted her
yesterday for just labor, not the parts, but that maybe she thought the
estimate was for both. I went out to the
waiting area to talk to her about the pricing and that is when she became
agitated, slightly combative, and asked for her car keys. I went to retrieve her keys and gave them to
her, she said she was leaving with the car, did not want the repair done and
was never coming back. All of what I detailed
above happened within a span of about to minutes
I am sorry for the initial
misunderstanding that she was supplying the part. Had I
inferred by our conversation the day before that I was supplying the part, the
estimate would have been correct, I would have had the part pre-ordered and at
out facility when she arrived, making life easier for both of us
As far as my behavior, at no time was my behavior nasty or
mean or even in the same ballpark as nasty and mean. In fact, had she been a little more understanding
of our original miscommunication and less combative, I think we would have
worked through this misunderstanding successfully
I think her claims are invalid. This was a simple misunderstanding, there was
no malice on the part of Girard’s and at no time was she treated improperly. This turns
into a simple case of she said / he said
Now, because she did not like my response to her complaint she
is demanding that I pay for the additional charges she incurred to repair her
car at another facility. This is
ridiculous
But in an effort to resolve this matter, I am willing to
mail her a check for the cost of the tow, but only if she agrees to the
following two conditions
I first receive a copy of the signed invoice
detailing the tow charges incurred.This complaint does not go into Girard’s Revdex.com
File, because I feel the complaint is erroneous
This will be Girard’s Service of Franklin’s final attempt to
resolve this matter
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was not combative, but yes, I was agitated. It was 8:00 a.m. and I had a mechanic treating me like dirt. He may not like to hear he was nasty, but he sure was, the day before and today. And if I may add, when I took the car it overheated, started smoking and I had antifreeze all over the place. I had to get my car towed to another garage, and it was fixed perfectly immediately - and nobody was grumpy!!!!! But now I had to pay more, because I had to pay for a tow.Bottom line is he had an attitude the day before and I should have made an appointment elsewhere because clearly he didn't appreciate all the past business I gave him. The miscommunication was on his part - not mine. All I said to him was that I looked up prices online and how thermostats were replaced and that I didn't think it would cost too much, and he looked it up, said $90 plus tax and any fluids. I can live with an extra cost, I cannot accept and condone rude behavior from somebody I am paying. And now for him to turn it on me - not right. Now Girard's can pay for the extra costs I incurred.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]