I.C.E. Distributors

I have reviewed the response made by the business in reference to complaint ID #######, and find that this resolution is satisfactory to me
Regards,
*** ***

I have no idea why this complaint was made.  I just talked with [redacted] last week,  before Labor Day.  Prior to this, I haven't heard from him all summer, since about April.  When he called, I asked him if his machine was working O.K., that I was wondering, because I haven't heard...

from him since Spring.  He said that the machine was working fine, and that it has not needed any serviced all summer.  Greasing the machine, that he referred to, is an occasional, routine service, that I offered to do as a courtesy.  Everytime he has called for needed service, I have responded immediately, regardless of whether it was covered by warranty, or not, and never charged him for anything.  Last summer, when he purchased the 'new' maclhine, I made trips on a weekly basis, to train him and his employees,  and never charged him a dime! 
 He has never asked me to service a prep table.  I h;ave no idea what he's talking about.  He purchased a new 'used'  one from someone in [redacted] to replace the one I picked up, that didn't work properly, which is why he replaced it.  He wanted to buy one from me, but I didn't have one available.
As for the other equipment I picked up, as he stated in his first sentence, ...'[redacted] has taken TO SELL FOR US', ...I told him the day I picked up the equipment,  that I couldn't give him anything for the refrigerators, as they were in poor condition, very old,  neither one worked, and really were not of any value.  He was O.K. with that, and knew they were 'junk', which is why they weren't using them, or willing to have them repaired, and which is why he repeatedly asked me when I was coming with my truck, to pick them up.   I essentially 'hauled' them away for him at my expense.   They both are currently, still sitting in my warehouse.
As for the Ice cream machine, and prep table, I have not yet sold either of them, as the ice cream machine is of special electrical configuration, which significantly limits the number of potential buyers,  and the  prep table is in need of repair,  has a leak in the refrigeration system, and is currently unsellable. I  have not had the time, during the summer,  to service it.
Furthermore, during our very pleasant phone conversation last week,  he told me he was getting another 'brand new' prep table, to replace his current used one,  and ASKED ME IF I WANTED TO BUY HIS CURRENT, USED ONE!!!  I told him I would take a look at it, when I came up.  He obviously was not upset or concerned about anything last week.  
You can see why I don't understand why this complaint was made.  It seems,  if I don't respond exactly when the customer demands, and the cashflow slows, they turn to the B.B.B.! 
This matter will be resolved immediately.  Thank you.

Review: In February of 2014 I entered into an agreement (in writing) with [redacted] of I.C.E Distributors to trade a soft serve ice cream machine that I owned for a machine that Mr. [redacted] owned. I was to pay $2500.00 for the new machine and was given a trade in value of $2500.00 for my machine. Mr. [redacted] picked up my machine and told me he would return in a few weeks with the new machine. After a month of not hearing from him I began to call and inquire as to when I would be getting my machine and each time was given another excuse and another timeline. This went on for 4 months until I decided that I no longer wanted to do business with this individual as he was unreliable and untrustworthy and requested that he forward the $2500.00 he owed me for my machine. He promised to do so but never did. Now I am without a backup machine and am in danger of losing business should my primary machine breakdown.Desired Settlement: Just need to get the money for the machine he took so I can buy another one as a backup. I do not want to do business with Mr. [redacted] because I no longer trust him. Having done research on his company it seems that this is not the only complaint against him of this type.

Business

Response:

Mr. [redacted] entered into a contract to purchase an Ice cream machine from me. I gave him a trade value of $2500.00 for his old machine. After signing the agreement, he informed me that he didn't have the money to pay for the new machine, and would need some time. He did not indicate how much time. I was prepared to deliver the machine the same day.

One month later, on or about March 25, I personally visited Mr. [redacted] at his store, and attempted to set up payment, and delivery of the machine, once again. He, once again, told me that he did not have the money yet, to purchase the machine, he needed still more time, and again, did not indicate how much time. But, he told me he wanted the old machine out of the store, it didn't work and was in the way, and it was O.K. for me to pick it up whenever I could, the sooner the better. It didn't work, and was just in the way, and he wanted it out, as soon as possible, even before he purchased the new one. At this point, he evidently trusted me enough to give me his old machine, and a second piece of equipment that he didn't mention, valued at $1250.00, that I also agreed to take on trade, for the purchase of the new machine.

Then in April, a month later, he called me, and said he was ready to take delivery of the machine. I told him things got very busy, that the season has 'kicked in' here in Ohio, and I would be there as soon as I could. He said O.K. In earyl May, I went to prep the machine, and found it had a refrigeration leak that needed to be repaired. I informed Mr. [redacted] of this, and told him I would get it to him as soon as it was repaired, and as soon as I could deliver it to his store in [redacted].

Subsequent to this, Mr. [redacted] called and with no understanding of how busy I had become, he was angry, and told me I was dealing with a 'MEAN NEW YORKER', and proceeded to threaten me and call me names that I can't repeat, here, simply because I couldn't immediately,deliver the machine, now that he was ready for it. And I had responded to every phone call or text that I received from him, prior.

On June 9, he called, I returned his call, and I told him I would be there with the machine in one week, June 16, at 9am. He said 'Be there at 9am, or else!' I made a special trip, put everything else on 'hold', and drove 19 hours to [redacted] on June 15, so I could deliver the machine on Monday. I called Mr [redacted] Sunday morning, about 11am to confirm the delivery, that I would be there with the new machine. THEN HE SAYS, 'Im' not sure I can be there at 9am, I'll call you back later today." I waited all day, and there was NO RETURN CALL FROM HIM!

It became clear to me by this time, that he really did not want, or was not able, to purchase the machine at all. After all, he declined to execute the sales contract the day he signed it. He declined to execute the sales contract, one month later. And he declined to call me back, as he said he would, so we could complete the sale, as agreed, at 9am on Monday, June 16. I went to bed, not hearing from him, and wondering what was going on.

After 'sleeping on it', I decided Monday morning, to cancel the sale, that this was no way to start a buiness relationship. So I texted Mr. [redacted], and cancelled the sale because I had not received a call from him on Sunday, as he said he would do. I told him that I would purchase the equipment I was going to take on trade.

He responded with a text, and indicated complete ageement.

Due to the nature of this business, many customers wait extended periods of time to get delivered and serviced, as there are few people who can do it with the knowledge and expertise that is required. It is a situation where you are constantly playing 'catch-up'. It's not where we want to be, but we have little choice this time of year.

I regret that things fell apart with this sale. I never like to lose a customer. The fact is, had Mr. [redacted] completed the sale, the day we executed it, back on February 28, none of this would not have occured. Had I not picked up the 'trade' equipment, prior to delivering the new machine, none of this would have occured. We both have a responsibility for where we are, today. I have learned a valuable lesson.

Thank you, for giving me the opportunity to respond to this matter.

Consumer

Response:

I am rejecting this response because: At this point I no longer want to play this game. I am owed $2500.00 for a machine that he removed from my store and was not able to replace. His assertion that I did not want to complete the deal in a timely manner is a total prevarication as the machine that he wanted to trade me was not in working condition at the time and still not in working condition 4 months later. Each time I called about it he told me something else was wrong with it. How can I complete the transaction if the machine does not work?

Review: We have equipment that [redacted] has taken to sell for us plus we have purchased equipment from him that he agreed to service. The equipment that he has taken from us: 2 taylor ice cream machines, a prep table, 2 refrigerators. We traded one taylor for a electrofreeze ice cream machine and the other one he was suppose to sell for us. The other equipment was traded for a slushie machine. He said he would give us a full year warrentee on equipment and he was suppose to come beginning of March and grease and service our electro freeze and service one of our prep tables. We have called, left messages and when he decides to answer he says he will come at beginning of week and he never shows up. He has done this since March of 2014.Desired Settlement: We would like just to have the money for the Taylor machine.

Business

Response:

I have no idea why this complaint was made. I just talked with [redacted] last week, before Labor Day. Prior to this, I haven't heard from him all summer, since about April. When he called, I asked him if his machine was working O.K., that I was wondering, because I haven't heard from him since Spring. He said that the machine was working fine, and that it has not needed any serviced all summer. Greasing the machine, that he referred to, is an occasional, routine service, that I offered to do as a courtesy. Everytime he has called for needed service, I have responded immediately, regardless of whether it was covered by warranty, or not, and never charged him for anything. Last summer, when he purchased the 'new' maclhine, I made trips on a weekly basis, to train him and his employees, and never charged him a dime!

He has never asked me to service a prep table. I h;ave no idea what he's talking about. He purchased a new 'used' one from someone in [redacted] to replace the one I picked up, that didn't work properly, which is why he replaced it. He wanted to buy one from me, but I didn't have one available.

As for the other equipment I picked up, as he stated in his first sentence, ...'[redacted] has taken TO SELL FOR US', ...I told him the day I picked up the equipment, that I couldn't give him anything for the refrigerators, as they were in poor condition, very old, neither one worked, and really were not of any value. He was O.K. with that, and knew they were 'junk', which is why they weren't using them, or willing to have them repaired, and which is why he repeatedly asked me when I was coming with my truck, to pick them up. I essentially 'hauled' them away for him at my expense. They both are currently, still sitting in my warehouse.

As for the Ice cream machine, and prep table, I have not yet sold either of them, as the ice cream machine is of special electrical configuration, which significantly limits the number of potential buyers, and the prep table is in need of repair, has a leak in the refrigeration system, and is currently unsellable. I have not had the time, during the summer, to service it.

Furthermore, during our very pleasant phone conversation last week, he told me he was getting another 'brand new' prep table, to replace his current used one, and ASKED ME IF I WANTED TO BUY HIS CURRENT, USED ONE!!! I told him I would take a look at it, when I came up. He obviously was not upset or concerned about anything last week.

You can see why I don't understand why this complaint was made. It seems, if I don't respond exactly when the customer demands, and the cashflow slows, they turn to the B.B.B.!

This matter will be resolved immediately. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID #######, and find that this resolution is satisfactory to me.

Regards,

Review: I bought a Slush machine from I.C.E. Distributors on Feb. 27,2013, which I gave him a check on that day too, which he cashed a couple days after that. I just started my own business and opened my Ice cream business on March 10, 2013 with still no slush machine. After weekly phone calls finally Mr. [redacted] brought the slush machine to me (which he made it sound like it was going to look brand new), and it didn't. Mr [redacted] brought me the slush machine on April 4, 2013 with the verbal agreement that it came with a 30 day warranty. After Mr. [redacted] left, we had to clean out the machine and sanitize it. We put in the first 6 gallons of Neutral Slush and water mixed and then we needed to add an additional amount to have the correct amount, we turned it on and it started to make a horrible noise and the little cup on top wouldnt spin.We called Mr. [redacted] right away and of course got his answering machine, we tried to call him about 5 times that day with no response. We had to drain the product out of the machine and it was a total waste. After repeatedly calling him and no answer we gave up. My business was up and running and my used slush machine that I paid $18000.00 for was sitting at the front of my restaurant not working, losing sales. On April 24, 2013 I finally got a hold of a repairman for Slush Puppie and he came and fixed my machine. I totally trusted Mr. [redacted] and he knew that this was my very first adventure of owning my own business and I felt like I was taken advantaged of.Desired Settlement: I would like Mr. [redacted] to send me a check in the amount of $96.92 for what it cost me to have my slush machine fixed. Since I was supposed to get a 30 day warranty on the Slush machine so it wouldn't cost me anything I figure he can pay for to have it fixed.

Business

Response:

The company notified Revdex.com via phone call stating they have resolved the matter.

Consumer

Response:

I just want to let you know that my complaint with I.C.E. Dist. has been resolved. My ID # for this complaint is [redacted]. Mr. [redacted] notified me and he came to my business and fixed a machine that was not working correct. If you need me to do anything else for this complaint that I had placed at the Bureau please let me know.

Thank you for your help.

Review: [redacted] STOP BY MY STORE WANTING A [redacted] ICE CREAM MACHINE THAT I HAD. AFTER A FEW WEEKS WE DECIDED THAT HE WOULD MARKET THE MACHINE, THAT HE WOULD GIVE ME $3,000. I CALLED HIM IN APRIL TO INQUIRE, I TOLD HIM THAT I HAD AN INDIVIDUAL WANTING TO BYE THE MACHINE SO HE GOT THEIR NAME AND NUMBER, I ASKED ABOUT MY MONEY AND HE TOLD ME THAT I WOULD SEE A CHECK IN JUNE SINCE THE ICE CREAM SEASON WAS STARTING, HE IT IS JULY...NO MONEY...I HAVE CALED 5 TIMES LEAVING MESSAGES HE HAS YET TO CALL ME BACK. BOY, WHEN HE WANTED THE ICE CREAM MACHINE HE WAS CONSTANTLY CALLING AND RETURNING CALLS, LOOKS LIKE I'LL HAVE TO GO TO COURT!!Desired Settlement: MY MONEY THAT IS OWED

Business

Response:

This comes to you in response to a complaint by [redacted], case [redacted].

I did request to sell [redacted] Ice Cream machine, on consignment. The amount to be paid to [redacted] is $[redacted], as stated in writing in our agreement

The term of this agreement is stated to be one year. Therefore, I plan to pay him the agreed amount, whether the machine is sold, or not, by September 12, 2013. I told him that,

He claimed that he called and gave me the name of a prospective buyer for his machie. He did not, I have no record, or recollection of that claim. I would like to know who that was, if he would like to provide that name and phone number.

He also, claimed he made five phone calls that went unanswered. However, he called twice. I did return his phone call, a few days after the second phone call. And, I did so before I received this complaint.

During that phone call, he was very pleasant, never mentioned the complaint, and we talked an additional few minutes about his recent surgery. The call was very cordial.

In conclusion, I will resolve this issue with [redacted] in complete accordance with our agreement. I have forwarded a copy of that agreement o you.

Thank you for assisting in this matter.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I have reviewed my paper work [redacted] is correct, $[redacted], during our most recent conversation I was told the check would be in a couple weeks. He never did return my calls, until after complant was filed, he answered my call. I told him that a " [redacted], [redacted]" was interested in the machine. Most resent the "[redacted]" in [redacted] was in need.

Regards,