From: S [redacted] Michael Date: Tue, Feb 9, at 10:AMSubject: [redacted] To: " [redacted] @cleveland.Revdex.com.org" < href="mailto:[email protected]"> [redacted] @cleveland.Revdex.com.org> ***, This is response to # [redacted] The [redacted] machines located at Ice Land USA are the property of [redacted] and not Ice Land USAWe have no access nor are we authorized to alter the mechanism controlling how prices are displayed or how the amount inserted into the machine is displayedThese machines are no different than most of the other [redacted] machines located at other locations using [redacted] as a vendor Each machine clearly shows the cost as $on the displayWhen money is inserted, the amount inserted is displayedThe complaint indicates that after $was inserted the displayed showed $After a second $is inserted the display will show $ I have checked our Point of Sale system and we give very few refunds for the [redacted] Machines Lastly, I will contact our [redacted] sales representative and forward this concern Thanks for your assistance Mike S [redacted] Ice Land USA
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I disagree with the statement that the prices are clearly displayed. I have attached photos (and can supply additional photos if required). Nowhere is the price shown on any of *** Machines (except the $ones on the bottom row) or anywhere in the area of the machines. The display did not show $in the time I was there taking photosI originally called ***-*** at the phone number on the machine (1-216-595-1717) and they referred me back to *** Land USA. I do not think it is fair to put the consumer in the middle of this, and we can add ***-*** to the complaint if *** Land cannot settle this.
"Lastly, I will contact our *** sales representative and forward this concern." - Mike S***
I suggest *** Land USA follow up with ***-*** to make sure prices are displayed, as Mike says he intends to do. Once ***-*** displays the prices, then we can close the matter*** Land USA is profiting from these machines, and as such should not shirk their responsibility to deal fairly with the consumer
In the meantime, what is stopping *** Land USA from posting the prices in the area?
Sincerely,
*** ***
From: S[redacted] Michael <ms[redacted]@sbcglobal.net>Date: Tue, Feb 9, 2016 at 10:14 AMSubject: [redacted]To: "[redacted]@cleveland.Revdex.com.org" < href="mailto:[email protected]">[redacted]@cleveland.Revdex.com...⇄ />
[redacted],
This is response to #[redacted].
The [redacted] machines located at Ice Land USA are the property of [redacted] and not Ice Land USA. We have no access nor are we authorized to alter the mechanism controlling how prices are displayed or how the amount inserted into the machine is displayed. These machines are no different than most of the other [redacted] machines located at other locations using [redacted] as a vendor.
Each machine clearly shows the cost as $2.00 on the display. When money is inserted, the amount inserted is displayed. The complaint indicates that after $1.00 was inserted the displayed showed $1.00. After a second $1.00 is inserted the display will show $0.00.
I have checked our Point of Sale system and we give very few refunds for the [redacted] Machines.
Lastly, I will contact our [redacted] sales representative and forward this concern.
Thanks for your assistance.
Mike S[redacted]
Ice Land USA
From: S [redacted] Michael Date: Tue, Feb 9, at 10:AMSubject: [redacted] To: " [redacted] @cleveland.Revdex.com.org" < href="mailto:[email protected]"> [redacted] @cleveland.Revdex.com.org> ***, This is response to # [redacted] The [redacted] machines located at Ice Land USA are the property of [redacted] and not Ice Land USAWe have no access nor are we authorized to alter the mechanism controlling how prices are displayed or how the amount inserted into the machine is displayedThese machines are no different than most of the other [redacted] machines located at other locations using [redacted] as a vendor Each machine clearly shows the cost as $on the displayWhen money is inserted, the amount inserted is displayedThe complaint indicates that after $was inserted the displayed showed $After a second $is inserted the display will show $ I have checked our Point of Sale system and we give very few refunds for the [redacted] Machines Lastly, I will contact our [redacted] sales representative and forward this concern Thanks for your assistance Mike S [redacted] Ice Land USA
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I disagree with the statement that the prices are clearly displayed. I have attached photos (and can supply additional photos if required). Nowhere is the price shown on any of *** Machines (except the $ones on the bottom row) or anywhere in the area of the machines. The display did not show $in the time I was there taking photosI originally called ***-*** at the phone number on the machine (1-216-595-1717) and they referred me back to *** Land USA. I do not think it is fair to put the consumer in the middle of this, and we can add ***-*** to the complaint if *** Land cannot settle this.
"Lastly, I will contact our *** sales representative and forward this concern." - Mike S***
I suggest *** Land USA follow up with ***-*** to make sure prices are displayed, as Mike says he intends to do. Once ***-*** displays the prices, then we can close the matter*** Land USA is profiting from these machines, and as such should not shirk their responsibility to deal fairly with the consumer
In the meantime, what is stopping *** Land USA from posting the prices in the area?
Sincerely,
*** ***
From: S[redacted] Michael <ms[redacted]@sbcglobal.net>Date: Tue, Feb 9, 2016 at 10:14 AMSubject: [redacted]To: "[redacted]@cleveland.Revdex.com.org" <
href="mailto:[email protected]">[redacted]@cleveland.Revdex.com...⇄ /> [redacted],
This is response to #[redacted].
The [redacted] machines located at Ice Land USA are the property of [redacted] and not Ice Land USA. We have no access nor are we authorized to alter the mechanism controlling how prices are displayed or how the amount inserted into the machine is displayed. These machines are no different than most of the other [redacted] machines located at other locations using [redacted] as a vendor.
Each machine clearly shows the cost as $2.00 on the display. When money is inserted, the amount inserted is displayed. The complaint indicates that after $1.00 was inserted the displayed showed $1.00. After a second $1.00 is inserted the display will show $0.00.
I have checked our Point of Sale system and we give very few refunds for the [redacted] Machines.
Lastly, I will contact our [redacted] sales representative and forward this concern.
Thanks for your assistance.
Mike S[redacted]
Ice Land USA