I have no idea why this complaint was made I just talked with [redacted] last week, before Labor Day Prior to this, I haven't heard from him all summer, since about April When he called, I asked him if his machine was working O.K., that I was wondering, because I haven't heard from him since Spring He said that the machine was working fine, and that it has not needed any serviced all summer Greasing the machine, that he referred to, is an occasional, routine service, that I offered to do as a courtesy Everytime he has called for needed service, I have responded immediately, regardless of whether it was covered by warranty, or not, and never charged him for anything Last summer, when he purchased the 'new' maclhine, I made trips on a weekly basis, to train him and his employees, and never charged him a dime! He has never asked me to service a prep table I h;ave no idea what he's talking about He purchased a new 'used' one from someone in [redacted] to replace the one I picked up, that didn't work properly, which is why he replaced it He wanted to buy one from me, but I didn't have one available As for the other equipment I picked up, as he stated in his first sentence, ...' [redacted] has taken TO SELL FOR US', ...I told him the day I picked up the equipment, that I couldn't give him anything for the refrigerators, as they were in poor condition, very old, neither one worked, and really were not of any value He was O.Kwith that, and knew they were 'junk', which is why they weren't using them, or willing to have them repaired, and which is why he repeatedly asked me when I was coming with my truck, to pick them up I essentially 'hauled' them away for him at my expense They both are currently, still sitting in my warehouse As for the Ice cream machine, and prep table, I have not yet sold either of them, as the ice cream machine is of special electrical configuration, which significantly limits the number of potential buyers, and the prep table is in need of repair, has a leak in the refrigeration system, and is currently unsellableI have not had the time, during the summer, to service it Furthermore, during our very pleasant phone conversation last week, he told me he was getting another 'brand new' prep table, to replace his current used one, and ASKED ME IF I WANTED TO BUY HIS CURRENT, USED ONE!!! I told him I would take a look at it, when I came up He obviously was not upset or concerned about anything last week You can see why I don't understand why this complaint was made It seems, if I don't respond exactly when the customer demands, and the cashflow slows, they turn to the B.B.B.! This matter will be resolved immediately Thank you
I have no idea why this complaint was made I just talked with [redacted] last week, before Labor Day Prior to this, I haven't heard from him all summer, since about April When he called, I asked him if his machine was working O.K., that I was wondering, because I haven't heard from him since Spring He said that the machine was working fine, and that it has not needed any serviced all summer Greasing the machine, that he referred to, is an occasional, routine service, that I offered to do as a courtesy Everytime he has called for needed service, I have responded immediately, regardless of whether it was covered by warranty, or not, and never charged him for anything Last summer, when he purchased the 'new' maclhine, I made trips on a weekly basis, to train him and his employees, and never charged him a dime! He has never asked me to service a prep table I h;ave no idea what he's talking about He purchased a new 'used' one from someone in [redacted] to replace the one I picked up, that didn't work properly, which is why he replaced it He wanted to buy one from me, but I didn't have one available As for the other equipment I picked up, as he stated in his first sentence, ...' [redacted] has taken TO SELL FOR US', ...I told him the day I picked up the equipment, that I couldn't give him anything for the refrigerators, as they were in poor condition, very old, neither one worked, and really were not of any value He was O.Kwith that, and knew they were 'junk', which is why they weren't using them, or willing to have them repaired, and which is why he repeatedly asked me when I was coming with my truck, to pick them up I essentially 'hauled' them away for him at my expense They both are currently, still sitting in my warehouse As for the Ice cream machine, and prep table, I have not yet sold either of them, as the ice cream machine is of special electrical configuration, which significantly limits the number of potential buyers, and the prep table is in need of repair, has a leak in the refrigeration system, and is currently unsellableI have not had the time, during the summer, to service it Furthermore, during our very pleasant phone conversation last week, he told me he was getting another 'brand new' prep table, to replace his current used one, and ASKED ME IF I WANTED TO BUY HIS CURRENT, USED ONE!!! I told him I would take a look at it, when I came up He obviously was not upset or concerned about anything last week You can see why I don't understand why this complaint was made It seems, if I don't respond exactly when the customer demands, and the cashflow slows, they turn to the B.B.B.! This matter will be resolved immediately Thank you