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Ichiban I

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Ichiban I Reviews (2)

To [redacted] ,Hello, my name is Jason L**, I am in charge of complaints for Ichiban Steakhouse through out the Pittsburgh areaThis e-mail is in response to complaint ID [redacted] First off, I would like to acknowledge that the manager at our restaurant in [redacted] handled the situation, that was described by our customer [redacted] , in a very unprofessional wayWe have spoken to him and have reprimanded for his professionalism We will not make any excuses for himI would like to further explain the sitting situation [redacted] described in her complaintAll hibachi restaurants, whether it's us or any Hibachi restaurant anywhere, sit their tables to the max, usually 8-seats [redacted] had in her party, so we naturally sat more in the table because there was the available spaceWe need to do this to not waste space, and keep our costs and labor down so that our seats aren't being wasted, and our chefs won't need to cook more than they have toAlso regarding the 18% service charge [redacted] 's party took up seats, that constitutes a party of 6, regardless of how many checks her party maybe have hadWe've had a long standing policy, as with many other restaurants, to include a 18% service charge for larger partiesWith all that being said, the situation could've been handled with a lot more professionalism by our manager in [redacted] We would like to refund her whole bill if you can get her to get in touch with usShe can either call me at [redacted] or e-mail me [redacted] Thank You for your time!Jason L**

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I appreciate your handling of the situation, and also appreciate the manager being spoken to, as I don't want this to happen to other patronsI will contact you within the next few days Regards, [redacted]

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