Ichiban Sushi

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: this is a lie and I am not hostile! My original statements stand true word for wordwhy would they ask me to go back home again and bring food back after their own employee told me not to when I asked him if I needed to before returning to the restaurant (as admitted by the restaurant that their employee made a mistake)? How is it my responsiblity to go home and back to restaurant two times first because they gave me a wrong order and then when they told me wrong policy specifically directing me to not bring wrong order back? As for the supervisor's attitude it won't be long before they hear complaints from others or have more customers leave them...as I have and so did my family and friends Regards, [redacted]

From: Yung C[redacted] Date: Thu, Jun 11, 2015 at 2:49 PMSubject: Case ID: [redacted]To: [email protected] Revdex.com,This is Yung C[redacted], I am one of the owners of Ichiban Sushi Asian Bistro. I am here today to follow up on a complaint made by one of our costumers during the night...

of December 30, 2014 around 7:30 PM a [redacted]. I recently just received this mail yesterday and I wanted to bring our side of the story for you all to hear. One of our employees did make a mistake of not telling this costumer about our policy that if a costumer wanted to have an order remade or replaced, he or she would have to bring back the original order so we could account for it. For that we at Ichiban Sushi apologize for that employees’ mistake. Next, [redacted] has greatly exaggerated what one of my supervisors has said. I have interviewed both employees that night of what had happened. Their version of the story are exactly alike. Our supervisor did not say “Where are my rolls?!” and “If you want your money back, go get my rolls and leave my restaurant or I will call the police!”  in that rude manner. [redacted] has taken it out of context. She simply wanted to know where were the original rolls to account for them and make [redacted] a new order of what she wanted or If [redacted] brought back the original order we could’ve gave her a full refund. However, [redacted] was showing signs of hostility, at Ichiban Sushi, we would only call the police if an intruder or person was showing signs of hostility. Our supervisor did call the police and that is where [redacted] took out her phone and decided to record two of my employees. When the police arrived, they spoked to her and my two employees asking them what is the situation. [redacted] told her side and that she wanted a refund and our supervisor has said like before that if she wanted to receive a full refund, she would have to bring back the original order. We need to account for every meal that is made in our own report. How can we give her back a refund if she does not give back our product? Next thing on the list is that we are willing to comply with [redacted] about the amount of money that is listed on the paper. However, we stand by the story provided by both our supervisor and employee. Our supervisor has been with us since the day we opened and we trust her judgement and actions. We do ask that when [redacted] receives her money, that she will never be allowed back into our establishment. We no longer wish to do any further business with her. We do not wish to further this issue and we would like to resolve it. I appreciate your time on this matter.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:  this is a lie and I am not hostile!  My original statements stand true word for word. why would they ask me to go back home again and bring food back after their own employee told me not to when I asked him if I needed to before returning to the restaurant (as admitted by the restaurant that their employee made a mistake)? How is it my responsiblity to go home and back to restaurant two times first because they gave me a wrong order and then when they told me wrong policy specifically directing me to not bring wrong order back?  As for the supervisor's attitude it won't be long before they hear complaints from others or have more customers leave them...as I have and so did my family and friends.
Regards,
[redacted]