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iClinic Reviews (3)

Review: I took my phone to the i-clinics booth in the solano towns center to get a crack in my screen repaired, when they returned my phone they gave it back with the whole screen missing the whole outside of the phone was chiseled around the outside and they busted my led screen to my samsung galaxy s3. I gave them my working phone and they returned it to me broken and unusable telling me there was nothing they could do about it with out a refund or offering to buy me a new phone. I make a complaint to the manager and he offers to buy me a new led, says its going to be for metro pcs and promises he will return it back to me the same way I gave it to him... I waited two weeks without my phone which I was still paying the bill of. after numerous phone calls of trying to get in touch with the manager he finally calls me right before the third week we set a time to meet. he returns the phone to me with the whole outer casing a completely different color the phone isn't even correctly put together " telling me there's a bolt loose and there's nothing he can do about it, and finding out on my own that he violated our agreement by putting a tmobil led screen inside my metro pcs schr530! and now my phone consist of two different models. I let solano town center know of what he did to my phone so they tell me he needs to replace my phone... instead he offers me used phones that my phone company doesn't even take, it made no sense to take his offer because now I don't trust him and i'm not gonna take a defected phone from this man. I believe solano towns center should buy me a new phone for the one that they ruined, this is unfair and a scam.

Desired Settlement: DesiredSettlementID: Other (requires explanation)

DesiredSettlementID: Replacement

I would like them to replace to me my sell phone the way I gave it to them instead of offering me another defective phone or at least give me the money to replace the one that they've ruined. the samsung galaxy s3 is $400.00 my bill is $68.00 thank you.

Business

Response:

Initial Business Response

Contact Name and Title: [redacted]

Contact Phone: XXXXXXXXXX

Contact Email: [redacted]@gmail.com

Mrs. [redacted] came to the store with a broken screen and band frame on her Samsung S3. She was informed that in most cases there are two options. To replace all the screen witch is $269.99 or to replace only the glass outside the screen for $99.99. But it all depends on the damage the phone has. If there is no further damage on the phone we can save her money and change only the glass. After removing the broken glass we noticed that the lcd screen was also damaged, small pieces of broken glass have penetrated the lcd screen we attempted to clean the lcd screen but there in nothing we can do about it. The only option was to replace the lcd and the screen. We informed her we can change the lcd screen or we can refund her money back. Mrs. [redacted] was super angry and rude screaming all over the store, we try to explain the situation the when she broke the phone she damaged it. We try to save her money by only changing the glass, but if there is further damage to the phone, there is no way to know until we open the phone and check if it can be fixed. Is not the store responsibility for damage the phone has.

There was no way to make Mrs. [redacted] understand, she demanded a "new phone". She was continue to argue and super loud in front of other customers and we could not bring her to her senses. I decided to buy her the screen for free. All she was paying was the original $99.99, that is the price for the glass, not $269.99 that is the price of the glass with the digitizer LCD screen. We don't carry this screen at the store because of the price, it is very expensive. She agree to this, so I called to order her the original Samsung part that her phone needed, they informed me they where out of her color, and that it would take longer to ship that color, if she wanted to wait we would call her when the part came in. She started to argue and get upset again, even after we have found her a resolution, she did not wanted to wait, she start screaming that she wanted us to buy her a "New Phone", for what reason? Her phone was broken. We offer to give her a temporary phone that she could use with her service, while the part arrived. I explained to her that I was doing her a favor and buying her a new LCD screen and glass from my money just because of the misunderstanding. At this time I was feeling that Mrs. [redacted] only wanted to take advantage of us only to get a new phone. I told her I am sorry she broke glass and lcd screen on her phone but I will not buy her a new phone. At this time, she said she will wait for the Samsung lcd screen from the supplier. I continued to check with the supplier for about a week or so and they still did not have this part in [redacted] color, they were still out of stock. I called Mrs. [redacted] and informed her of the facts, and explain if she wanted to get a different color, with no cost to her for the lcd screen, only what she had originally payed for the glass. She agreed to this. I order the part.

When the part arrived we open the phone by unscrewing it fully to change the part, at the time of screwing the phone back together we noticed the mother board was slightly bent from when the phone was dropped and broken the screen, for this we screwed it as tight as possible because the mother board was preventing it from closing further, we informed the customer and she did not want to change this part, so we screwed the phone back together as tight as allowed. Mrs. [redacted] was fine with this and she took the phone in perfect working order.

One week later Mrs. [redacted] came back to the store demanding a new phone because her screen was not Metro PCS model, and that she could not use her insurance for her phone.

At this time I just knew she wanted to take advantage from me and my business. I explained to her that I went the extra mile and bought her a new LCD screen original part from Samsung, this is the original LCD. We cannot buy from Metro PCS, because they do not sell parts. This is the original model for her Samsung S3. She started to be loud again. I tried to explain to her that we cannot buy the part from Metro, with the metro sign because they do not sell it, and regardless if the customer brakes the phone and does not fix it with Metro PCS it voids the warranty, that usually happens with most carriers, just like we have previously explained. She started to scream again and scared other customers. At this time I told her I really don't appreciate her behavior, We are doing everything possible to make her happy. I even offered that in the future we have a Metro PCS phone, sometimes customers sell us their phones, I would be happy to exchange the phone, only to me her happy with our business. She said screaming she doesnt want no used phone, she wants us to buy her a new one. At this time I knew her real intentions to take advantage of my business to get a new phone.

I told her "I am really sorry you broke the screen on your phone, you came here to change the glass for $99.99, there was damage also on the LCD screen, that we changed for free, with original parts, with a cost of $269.99". If the customer is not happy the we go the extra mile. I am really sorry but there is nothing else we can do.

Please consider all the information on this matter

Sincerely

[redacted]@gmail.com

Final Consumer Response

(The consumer indicated he/she DID NOT accept the response from the business.)

this is rediculious at this point... the solano town center rep was there through this whole ordeal they already gave consent in the first post of what [redacted] has done an how he returned to me a defective phone with a whole in the side and that is two totally complete different colors... there were there through the agreement which was to get everything back to the same make and model... his own staff clearly told the truth about how my phone was fully functioning before I gave it to them and how yani didnt even put the phone back together correctly. http://www.yelp.com/biz/iclinic-fairfield

hes done it to othere people ive found this on yelp. this is the lowest quality service i've ever expierenced in my life

Final Business Response

at this time I feel that mrs. [redacted] only want to take advanage of me to get a new phone for free. She came to my busines with completely broken phone and she want me to buy her a new one. I went extra mile for her and bought for her a brand new digitizer LCD screen, original part from samsung ( that cost me 269$), all she was paying was 99.9$ for the cover glass for that. After a week Mrs.[redacted] came back and ask from me to change the original LCD screen that I bought from Samsung,for screen from Metro with the Metro sign (this is the company that she bought the phone from), I explained to her that I cannot buy the part from metro, with the metro sign because they dont sell it and she asked from me to buy her a new phone.

At this part I feel that nothing can't make her to be satisfied from my service and the best that I can do is to refund her the 99.9$ when she bring back the original digitizer LCD.

Review: I came in to the Fairfield, CA location within 30 days of having my screen replaced and the owner refused to honor 6 month warranty

I came in about a month after having replacing my screen because after the pixels going out for a few days, the entire screen went black even though my phone would still ring and receive text messages. I spoke to [redacted], a new employee, who called the owner on the phone. [redacted] wasn't sure what to do because we were never given a receipt and our customer information wasn't input into the computer (though the gentleman who originally assisted us said he would). They insisted that we should have had a receipt and didn't believe that we were never given one, which thankfully another customer walked up with the EXACT issue. They TOO were not given a receipt!! I told the other customers the issues I was having and told them how the owners said they didn't have any warranty, which they said was the only reason they agreed to use iClinic's services. It was too late.

The owner got upset with the employee for calling him for advice, though any GOOD employer would have been able to assist his employee without issue. When I took the phone from the employee because I heard him getting yelled at, the owner hung up on me! So, I called him back and demanded that he show some respect. I explained the entire situation to him and the guy had the nerve to say if something was wrong with your phone it would have happened immediately. He then tried to say that he doesn't offer ANY Warranty, and the employees said that same thing so... I pointed out to them the picture on their kiosk. The employees themselves were shocked, even though it was HUGE, and they took a picture of it and sent it to the owner. I heard them call the owner themselves and ask him what the picture was talking about, and the owner was speechless. Even the employees were shocked at his lack of a response. The He then said that his warranty only covers the work that his employees do, if they mess up any hardware, and he said if anything were wrong with the internals something would have shown up immediately, not a few weeks later. I was flustered, I couldn't believe the owner and his bad business etiquette. I then asked the employees for any paperwork they had outlining the warranty that they offer, they explained that they weren't even aware they had warranty and stated they didn't have any paperwork mentioning anything about warranty. I practically begged the employee to help me, and he said he felt really bad that his employer was treating us like that, so he agreed to. So as started helping us, he pointed out all the issues he saw that the prior employee caused. First, he pointed out that our phone was only being held together by 4 screws, which explained why it was pulling away from the frame. He said that over half the screws were missing, and he was appalled at the poor work that the former employee caused. He also pointed out that the battery wires were shoved in the phone incorrectly, which may have caused the issues which caused the lcd screen to burn out. He also pointed out that the speaker cover was doubled up, which explains why it looked so dirty. The employee then replaced the ruined screen and replaced all missing screws. The owner kept calling the employee and insisted that there were better things to do than "waste" his time on us. I have never been treated so poorly by a business. Now my phone is even worse off. The volume for the speaker phone has a mind of its own, the camera won't take pictures without a horrible glare, and the phone constantly thinks that its wearing headphones, and I can't play any music or watch any movies without plugging headphones in. My phone is ruined and there is nothing that AT&T will do about it because they said that iClinic actually messed my phone up internally. I spent hours arguing with iClinic, just for them to refuse to honor their warranty and treat me like some 2nd class citizen. Now, I have a ruined phone and a headache from dealing with these people. Its going to cost me almost $500 to replace my phone! I'm irate!!!!! Desired Settlement: I need a new phone, my phone is ruined. My phone is not eligible for an early upgrade, it is going to cost me almost $500 to replace. I need a replacement phone. I have an iPhone 4s 8gig I don't need anything fancy, I just need replaced what I am out. Also, if the owners aren't willing to help I will be forced to file small claims and will be suing for pain and suffering, being that this is a personal injury case, I have missed valuable opportunities of priceless photos of my children. These opportunities are lost forever now.

Business

Response:

Initial Business Response

first of all we give 6 month warranty for our costumer only for the repairing. if the costumer break the part we dont charge him for the labor only for the replacement part.

second thing any costumer get a receipt and sign for our form (that allowed us to open his phone) before we start to fix the phone. this costumer never use with our service.

Final Consumer Response

(The consumer indicated he/she DID NOT accept the response from the business.)

I'm done trying to resolve this civily. I'm taking this to cout, I will subpoena the records, the cameras, my bank statements, and the employees. I'm done wasting my time and my patience.

Final Business Response

hi,

all our employees got very long training and pass repair test, so there is no possibility that some of them doesn't know about the warranty that my company giving to the customers.

the picture on the kiosk saying that we are giving 6 month warranty and this warranty covering any repair problems only, not broken parts. in case of broken parts we ask from the customer to buy a part and for the labor we are not charging.

Beside that all our customers getting a receipt and sign on waiver form and my company save those forms for 12 month.

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Description: Cellular Telephone Equipment & Supplies

Address: 1500 7th St Apt 11H, Sacramento, California, United States, 95814-5428


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