iColor Workshop

My experience with iColor was horribleI DO NOT Recommend anyone go to the Mall In Columbia locationThey are highly unprofessional and they do a very poor job with their installations
When I first got my iPhone 5s done, it was only because Apple didn't have any screens, as the iPhone 5s was newI went to the kiosk and had them repair my cracked screenNo more than minutes of receiving it back, my fingerprint sensor didn't workI gave it back to the guy that was working on it, and he didn't even apologize
I went on for about months and noticed that the screen was coming up, I could see lines across it and would have to press down in order to get the lines to go awayI brought the phone back and showed the guy working my warranty and he told me that he could just do a quick fix, because they had a few phones to work onHe said that he apologized because whoever worked on it, "did do a shabby job"I explained to him, I would just come back when they were less busy, because I didn't want my job to be rushed
I just recently brought the phone back to get the work done, before my warranty expired and I ran into the regional manager, who was like the manager from hellHe rubbed in his title and really assured me that he was the one who made the decisions! (sarcasm) I explained to him the situation and all that took place, and he looked at my phone and said "oh well you have a little indentation on the right side of your screen, so I am not going to fix it under the warranty"Keeping in mind that he was extremely rude in his tone, which I know because he wasn't talking to me like he was the customer beforeI assured him that the indentation was from the initial cracking of my phone which caused me to bring the phone to their kiosk in the first placeHe then said, "well that doesn't matter, I can't do anything for you until you pay for it." I explained to him and described the worker that explained to me, how bad the job was before and he laughed at me and then said "im sure he wouldn't say that." I became a liar instantaneously
Nevertheless, I asked to speak to a manager, and he said in his cynical, rude tone "I am the manager"I asked him who would be over him, he said "no one because he was the regional manager and there wasn't anyone that I could speak to." I explained that there must be an owner, and he said "I own it, and the policy states physical damage on the phone, so you standing right here talking to me means nothing"
I then responded to let him know that, I didn't appreciate the way that he was talking to me, and how he wasn't working with meI asked him for the sake of not wasting anymore time, "if he would just give me a discount and fix my screen correctly we could call it a day." He explained that "the discount brings it to $120." which was the full cost of what I originally paid
After he wanted to call security after I was trying to google who the owner was, and told me that they would kick me out, he then explained that I was "you people" who would get kicked out of the mallI didn't touch or yell at him, so I didn't understand why he was so angryA few interested customers came up, and I showed them the work that they did, that he wasn't fixing and they left and said they were going somewhere elseWhen security arrived, I asked him "did I threaten him?" he said "no, but you are threatening the business."
Luckily, I went to NYC, and it just so happened that my screen got worseI took it to a professional there, and he was nice enough to explain to me that the company here, not only overcharged me -but the aftermarket screen that they put on my phone was a C grade, which was the lowest and worst, plus I had two pieces missingone of which was the fingerprint sensory lock, Jimmy's only charged me $and replaced the pieces that they missed, plus he wrote a nice letter for me explaining everything
That experience was by far the worse, and I have never been so insulted and mistreated in my lifeI wish that a manager, or owner would have called me back but they didn't value me enough as a customer to return my callI would've been more than kind to work something out, and accomplish the ultimate goal of having the quality of my screen to be fixed, but that wasn't worth hearingThe Columbia mall should really do better, and the company should do a psychscreen for its employees, because their "regional manager" went from to for no reason

Review: I purchased a replacement screen from iColor for my iPhone 5s on July 21st 2014 for $139.00. Subsequently, the replacement screen from iColor cracked when in my pocket next to a key. on 8/4/14 I requested a replacment, which iColor charged $100 to repair. on 8/24 the Screen again cracked, in my pocket. this time with nothing else in my pocket. On 8/25/14 I requested in person for the screen to be replaced for free due to the inferior glass (glass broke without being dropped). iColor refused claiming I must have dropped it. It's clear from the results of two cracks from normal use in two months that the product iColor is selling is inferior to the original and they are not standing by thier lifetime warranty.Desired Settlement: replace the screen free of charge.

Review: On or about 7/24/14 I took my daughters ipod to icolor in [redacted] to have her ipod screen repaired. She saved her money and paid $70.00 for the repair. When the repair was finished I was instructed by the employee to leave the rubberbands on till we got home. When I removed the rubberband the upper right corner was cracked. I then called back and tried to talk to the man there that was very arrogant. He didn't want to hear any part of it. I made my daughter continue to use the ipod the way that it was. It eventually quit working. I went back to icolor a week later and I paid $50 for the repair. The same man told me he could get it working again with the new screen put on it. When I picked it up it did turn on so I assumed everything was fine. I gave it to my daughter when I got home and she showed me that a lot of her apps weren't working and she couldn't use her keypad. I called and again there is nothing they would do. I then left a bad review on there square up acct that was emailed to me. I then received a email from a man named Frank. He told me to call and talk to a man named John and he would have him handle it for me. I went that Fri and John did repair the screen and it worked. He didn't want to put another rubberband on it so he put it in her otterbox type case. I too thought that might work. The next morning my daughter went to take the case off and put on her new one and again the screen shattered on the top and pieces came out. Ive tried emailing Frank on 7/29/14 and no response. Tried again on 8/26/14 and mentioned that I was going to contact Revdex.com. still no response. Before leaving this mesg with Revdex.com I called again and talked to a manager named [redacted]. He told me he was aware of the situation and there was nothing they would do after 3times. Remember I paid for 2 of the repairs. I mentioned that I was going to contact Revdex.com and he said "Go ahead" and hung up on me.Desired Settlement: At this point If they would just refund mine and my daughters money then I would just go to apple and put it towards a new ipod or maybe they can fix her old one the right way.My daughter used cash the 1st time and I paid with my debit card the 2nd time

My experience with iColor was horrible. I DO NOT Recommend anyone go to the Mall In Columbia location. They are highly unprofessional and they do a very poor job with their installations.

When I first got my iPhone 5s done, it was only because Apple didn't have any screens, as the iPhone 5s was new. I went to the kiosk and had them repair my cracked screen.. No more than 5 minutes of receiving it back, my fingerprint sensor didn't work. I gave it back to the guy that was working on it, and he didn't even apologize.

I went on for about 3 months and noticed that the screen was coming up, I could see lines across it and would have to press down in order to get the lines to go away. I brought the phone back and showed the guy working my warranty and he told me that he could just do a quick fix, because they had a few phones to work on. He said that he apologized because whoever worked on it, "did do a shabby job". I explained to him, I would just come back when they were less busy, because I didn't want my job to be rushed.

I just recently brought the phone back to get the work done, before my warranty expired and I ran into the regional manager, who was like the manager from hell. He rubbed in his title and really assured me that he was the one who made the decisions! (sarcasm) I explained to him the situation and all that took place, and he looked at my phone and said "oh well you have a little indentation on the right side of your screen, so I am not going to fix it under the warranty". Keeping in mind that he was extremely rude in his tone, which I know because he wasn't talking to me like he was the customer before. I assured him that the indentation was from the initial cracking of my phone which caused me to bring the phone to their kiosk in the first place. He then said, "well that doesn't matter, I can't do anything for you until you pay for it." I explained to him and described the worker that explained to me, how bad the job was before and he laughed at me and then said "im sure he wouldn't say that." I became a liar instantaneously.

Nevertheless, I asked to speak to a manager, and he said in his cynical, rude tone "I am the manager". I asked him who would be over him, he said "no one because he was the regional manager and there wasn't anyone that I could speak to." I explained that there must be an owner, and he said "I own it, and the policy states physical damage on the phone, so you standing right here talking to me means nothing"

I then responded to let him know that, I didn't appreciate the way that he was talking to me, and how he wasn't working with me. I asked him for the sake of not wasting anymore time, "if he would just give me a discount and fix my screen correctly we could call it a day." He explained that "the discount brings it to $120." which was the full cost of what I originally paid.

After he wanted to call security after I was trying to google who the owner was, and told me that they would kick me out, he then explained that I was "you people" who would get kicked out of the mall.. I didn't touch or yell at him, so I didn't understand why he was so angry.. A few interested customers came up, and I showed them the work that they did, that he wasn't fixing and they left and said they were going somewhere else. When security arrived, I asked him "did I threaten him?" he said "no, but you are threatening the business."

Luckily, I went to NYC, and it just so happened that my screen got worse. I took it to a professional there, and he was nice enough to explain to me that the company here, not only overcharged me -but the aftermarket screen that they put on my phone was a C grade, which was the lowest and worst, plus I had two pieces missing.. one of which was the fingerprint sensory lock, Jimmy's only charged me $60 and replaced the pieces that they missed, plus he wrote a nice letter for me explaining everything.

That experience was by far the worse, and I have never been so insulted and mistreated in my life. I wish that a manager, or owner would have called me back but they didn't value me enough as a customer to return my call. I would've been more than kind to work something out, and accomplish the ultimate goal of having the quality of my screen to be fixed, but that wasn't worth hearing. The Columbia mall should really do better, and the company should do a psych. screen for its employees, because their "regional manager" went from 0 to 100 for no reason.

Review: I went to the iColor Workshop in the [redacted]l on June 17, 2013 to have them replaced a cracked [redacted]s screen. I paid them $89 up front and got no paper receipt. The employee told me that they would send me one via text, and I never received it. He told me that my phone was covered under warranty but, he explained no terms and conditions of said warranty. I went home and realized that there was a chip in the structure of the new screen that iColor had put on my [redacted]. I went back, and with no problem they fixed it. It should have been a red flag when a different employee never asked for proof that I was actually there before. Yet, again my screen was fixed and yet again, the screen was obviously cheap. I had the new screen for not even a week and yes, I did drop it, and it cracked. My only concern was that it fell less than a foot, approximately six inches, while in an otter box and it still cracked. I took my phone back to iColor today, July 15, 2013 to have them fix it because I knew it was under warranty. The first employee told me that he couldn't help me and I asked why so he recruited his manager for help. The manager, whose name was never mentioned, was rude, disrespectful, and spoke to me as if I was unimportant and stupid. He told me that it clearly states in the warranty that dropped phones are not covered. I told him that I never received a warranty, so he proceeded to send me one via text message. Yes, I do understand that the warranty states that, but I was never given one until a problem occurred so how was I supposed to know? He also told me that he was the CEO of the company and if I called, I would just speak to him again. I asked for my money back because I was dissatisfied with their product due to it being cheaply made, but most of all their terrible customer service. He told me that's not possible and continued to tell me there is absolutely nothing he could do unless I paid another $89. The customer service I received today was completely unacceptable and rude.Desired Settlement: I would simply like a refund of my $89 for the cheaply made screen but mostly for the rude customer service I received. I think it is unacceptable to treat a customer how I was treated today. Though the situation was not ideal for either party, the customer should also be listened to and the employee should do whatever they can to help the customer. I was not helped at all, and I was completely disrespected and treated as a lesser. The "CEO" of that company does not deserve that position.

Review: I took the phone in to get a cracked screen replaced they replaced it but the next the phone was not reading touches right so I brought it back in to be fixed the gentleman started to work on it while he was he lost a piece to the phone and it started cycling on and off he then said the phone must be broken but refused to take responsibility so after several hours of back and fourth waiting to be put in touch with someone a manager or owner I was eventually told there was no one take my phone to the apple store where they did actually fix it they were at a conference and they'd put me in touch. They never did so a day later I went back to speak with the manager for at least a partial refund when he refused and I asked to speak to someone above him or the owner he said he basically was the owner and he wasn't going to help me. I don't believe they should get 130 dollars for installing faulty product and having another company fix the issue all while handling the situation extremely poorly.Desired Settlement: I want a full refund they did not fix the issue apple did.

Review: My iphone cracked and I took it to icolor. They repaired the phone but never told me their policies voided apples warranty. Their inability to outline this meant I could not get my phone repaired at apple. I had problems with the screen again and tried to have apple look at it. They invalidated my warranty and told me they've had countless problems with icolor not detailing that they were voiding the warranty with apple. I had to take my phone there afain I color. This brings the count to 4 times. They were rude. Asked me who worked on my phone the first time. I said I color did. They replaced the screen again. Now it has developed cracks because the quality is poor. They certainly won't fix the problem now. Apples screen is far superior, their screen even in protective cases is completely inferior. Their inability to state that their work goes against apples policies and procedures has left me with little options. I've been open minded but at this point I know they are more worried about profit than customer service or a quality product.Desired Settlement: I want the screen replaced. It's been easily fractured by very tiny incidents. I'm happy to accept responsibility for a screen that has better quality but this screen is designed to break to make you go back. I've already spent nearly $200 at icolor the least they could do is replace a cheaply made screen. I doubt that will happen based on claims I've seen.