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Reviews Cell Phone Repair Icolor

Icolor Reviews (4)

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I have reviewed the response made by the business in reference to complaint ID ***, and find that
this resolution is satisfactory to me.
Regards,
*** ***

My son dropped his phone and the screen popped out and developed a spot on the screen that grew. We took it to the kiosk and the screen was replaced. Fast, easy and cheap By the next day, screen was becoming unresponsive, "phantom" typing happening so we called and they put another screen in. Still had the same problems. The tech said it wasn't their fault and that the screen was fine. I took it to another independent tech. He opened it and immediately noticed that there were parts and screws missing. He replaced the screen as well but the issues did not get resolved. Now, in addition to the screen, the camera was not being recognized. He reopened it and showed me that there was no tape (or tape residue). I was informed that the camera had been removed. due to the lack of adhesive residue, the tech either cleaned it off, or it was swapped out with a broken camera. With the missing parts, and the "replaced" camera, he advised me to not put any money into it as there was no telling what else they did. This is why they tell you to go walk around the mall and come back. Need to find options regarding the tampering of the camera and shoddy work.

They suck and broke my phone! I dropped my phone off and ten minutes later it was fixed, or at least the cracked screen was. I began experiencing troubles with my phone as soon as a left, including a jumping screen, pixels distorted, phone going black in the middle of texting or reading, back to back. So I took it back the first time and the guy refused to fix my phone because it wasn't happening at that exact time, refusing to believe me. I then took it back again, and a different guy didn't even ask to see it mess up, just asked for my receipt and said he'd repair it in 45-minutes. I picked it back up and it has gotten worst!

Review: Brought my [redacted] to icolor to have my cracked screen replaced. I was aware of other people who upon having their screen replaced by similar business ended up with their phones being totally inoperable. I asked the person at icolor if this would be an issue. Furthermore, I did not want hi to do anything with my phone if it possibly would not work afterwords. I told him that I would rather have a phone with a cracked screen that worked than one with a new screen that didn't work. He assured me that this would not be a problem. After the screen was replaced the phone never was able to recharged and is inoperable. I brought back to the icolor person who indicated that there was nothing he could do. Subsequently, I brought it to the apple store and the technician indicated that the phone was tampered with and several parts were missing inside the phone.Desired Settlement: Full Refund for the $83.74 charge.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

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Description: Cellular Telephone Service & Supplies

Address: Willow Grove Mall, Lower Level, Outside Express, Willow Grove, Pennsylvania, United States, 19090

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