Icon Construction

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

We have contacted the customer and workled out the issue.They will take delivery witin weeks

The customer is taking delivery in KoreaUnfortunatelymany shipping companies are cancelling shipments to Korea at a very high rate Therefore the customer's vehicle shipment keeps getting rescheduled.Currently the customer's vehicle is scheduled to sail on 7/ [redacted] with an ETA of 8/ [redacted] Because shippers have cancelled on us before, we cannot guarantee this until the ship actually sails.The customer's original delivery date was It arrived in the US Port on Making the date would nornally not have been an issue, but for all the above referenced cancellations We will keep the customer and Revdex.com informed of our progress in getting the vehicle shipped

We apologize for the error and will escalate this to a senior person todayThe customer will hear from us in the next day or two with a resolution

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I do not have all of the money refunded They only did a partial refund and still owe me Also nothing was given for not delivering on time, costing me time and gas [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Dear [redacted] ,We do apologize for any inconvenience incurred by [redacted] ***. I assure you Overseas Military Sales Corp. (OMSC) takes customer service very seriously and in no way intended to deceive [redacted] ***. At this time we have been unable to find any documentation or notes to support... [redacted] ***’s claim that there was an offer to compensate her for her rental costs. We have reviewed [redacted] ***’s customer file and have found the order acceptance, dated [redacted] July 2015, which states that the vehicle was to be delivered to the U.S. port for international shipment on [redacted] October 2015. Our records reflect that [redacted] ***’s vehicle was delivered early and left port to Guam on [redacted] September 2015.At this time we are not willing to compensate [redacted] for her rental vehicle costs. OMSC has complied with the terms of the customer’s order and the vehicle was delivered to port as per the terms of the paperwork. Attached please find a copy of the above referenced order acceptance for your review. Should you wish to discuss this matter further please do not hesitate to contact me at ###-###-####. Sincerely,James M. B [redacted] **General Counsel & Chief Compliance Officer

The refund is being processed and will go out on 7/* Jim James MB*** ** Vice President, General Counsel & Chief Compliance Officer Overseas Military Sales Corporation *** *** *** ***
*** ** ***
*** * ***
*** *** ***

The order is being cancelled Our customer service group will be in touch to arrange for a full refund

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Dear Sir, or Ma'am.Unfortunately, it's not acceptableOriginally, I asked the car to be shipped right away or issue a full refund with $3,to settle the dispute. None of that happenedThe signed contract in September stated that the shipping date is April 2017. The company not only missed the first contracted shipping date, but also delayed twice in May and June 2017. In addition, there were nothing but silence on the vehicle
status unless I asked what the status was. Continuing lies and deceiving business practice gave me
no choice but to make pleas to Revdex.com (Revdex.com)I sincerely hope
the company understands how the consumer feel waiting almost a year later since September
In Revdex.com original claimI specifically asked
additional $3,for their dishonesty
unless the vehicle is shipped right awayI firmly believe that the company is still obligated to comply with the
signed contractNeedless to say that their credibility is at stake
hereFinally, I hope the company realize the Air Force community and military business alliance will be watching
their illicit practice.
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

The customer will be issues a full refund with in the next week

The customer was givena full refund. The $300 deposit was paid with a credit card and so we credited her card balance. If she does not receive the credit, she should check with her credit card company.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Please be advised that the customer received his refund on December **, 2016. We now consider this matter closed. Jim    James M. B[redacted]  Vice President, General Counsel & Chief Compliance Officer [redacted] 
[redacted]...

[redacted] 
[redacted] 
[redacted] 
[redacted]

Dear [redacted],We do apologize for any inconvenience incurred by [redacted].  I assure you Overseas Military Sales Corp. (OMSC) takes customer service very seriously and in no way intended to deceive [redacted].  At this time we have been unable to find any documentation or notes to support...

[redacted]’s claim that there was an offer to compensate her for her rental costs. We have reviewed [redacted]’s customer file and have found the order acceptance, dated * July 2015, which states that the vehicle was to be delivered to the U.S. port for international shipment on * October 2015.  Our records reflect that [redacted]’s vehicle was delivered early and left port to Guam on ** September 2015.At this time we are not willing to compensate [redacted] for her rental vehicle costs. OMSC has complied with the terms of the customer’s order and the vehicle was delivered to port as per the terms of the paperwork. Attached please find a copy of the above referenced order acceptance for your review.  Should you wish to discuss this matter further please do not hesitate to contact me at ###-###-####. Sincerely,James M. B[redacted]General Counsel & Chief Compliance Officer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

In May 2017, I complied with the aforementioned company's  demand to pay $58,000. This is in addition to the $3,000 deposit I paid in September 2016. The company kept silence until when I asked for the delivery status. Each time, I was given excuses with delayed shipping date and waited with another silence. I have complied with their demands promptly, and sincerely hoping for the positive outcome. However, I have not seen any result nor the status on my order but continuing silence with excuses. I believe I've been reasonable enough to resolve this in peaceful way. I simply lost faith and am no longer interested in the vehicle I dearly wanted, Therefore, I demand a full refund immediately. I'm very disappointed obviously. Thank you.
[redacted]

The customer is taking delivery in Korea. Unfortunatelymany shipping companies are cancelling shipments to Korea at a very high rate.  Therefore the customer's vehicle shipment keeps getting rescheduled.Currently the customer's vehicle is scheduled to sail on 7/** with an ETA...

of 8/**  Because shippers have cancelled on us before, we cannot guarantee this until the ship actually sails.The customer's original delivery date was 5/**/17. It arrived in the US Port on 4/**/17.  Making the 5/**/ date would nornally not have been an issue, but for all the above referenced cancellations.  We will keep the customer and Revdex.com informed of our progress in getting the vehicle shipped.

We have contacted the customer and workled out the issue.They will take delivery witin 2 weeks

Please be advised that this has been settled. The account is refunded in full. It was a cash account and they wanted a refund in full which we have provided.