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Icon Group International Inc

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Reviews Icon Group International Inc

Icon Group International Inc Reviews (2)

We paid in full for headstone in September We were told that it would take about months for the etching to be put on and installation of stoneThey indicated that they were trying to get their customer’s stones installed before the winterI called in November and was told told we were on
the schedule for DecemberI called in December and was told that the “artist” who does the etching is backed up, but they had us on the schedule for JanuaryThey told us they still had time as their grace period hadn’t yet expiredI called on 1/18/and was told that the weather is working against themWe’ve only had days of snowI asked if the etching was done, but could not get a straight answerI indicated that the deseased Birthday is approaching in February and I expected the stone to be erected by thenAgain, I did not get a straight answerIt has been past business days since we paid in full and we did not get the product as promised. On our contract it states: "lettering, design and delivery is generally within working days after receipt of cemetery approval and final payment"It also says "please note any etching work may take longer due to it being completed by an independent artist contractor"(the customer has an etching on the memorial)It also says "orders due in winter will be done on first come first served basis in the spring"The due date of the memorial is in the winter monthsIts not just snow that limits us in the winter which is why we have the language we do in the contractWhile we do try to get as much work out as possible during winter months we are very limited, hence the wording in the contractWe explained to the family we will try to get it in before the anniversary but we can not promise due to it being winter now and the fact we are working with an independent artistWe would also like to point out that even if this was not the winter the stone would just be becoming due now(with no etching)We also have the note on it that the time frame may be extended due to the etchingWe will try very hard to get this stone in before the anniversary date, but we are completely within the terms of our contract

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I have received a call that the monument was installed today. I would like an opportunity to view the product before giving a review. Thank you, again.  
Regards,
[redacted]

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