First, we contracted with [redacted] , not with [redacted] Second, [redacted] used his wife's credit card, which he said was [redacted] Third, [redacted] picked up the car, fully inspected it and signed off that he was completely satisfiedWe can provide all these documentsLast, I went over everything that [redacted] was going to get before we started and he fully understoodHe did upgrade to a better paint, the procedure is the same on all paint levels [redacted] did bring a couple concerns to our attention and he knows I had no problem taking care of those itemsThere was one run in the clearcoat that we can wet-sand and buff out, a little bit of overspray we can clean up, not a problemI did explain we don't take off mirrors or handles, we tape those offHe also knew that the average paint service from other shops starts out at $dollars and goes up from thereHis paint service was $and $in body repair laborHe knew this was not a restoration paint serviceHe knew this was a great value for the money [redacted] was an educated consumerIn conclusion, we still will gladly address those couple concerns but there will not be a refundThat would be like people that try to scam the system and get something for nothing and I know he is not that type of person.- [redacted]
Everything was explained upon the first estimate and is clear on the estimate form Not only did I go over this but so did the franchise home office We have been through this a dozen times with this lady If we know rust, which is cancer to a vehicle, will come back right away, why would we even warranty a repair like that We would not No body shop will We didn't put it on her paperwork afterwards, it's in the computer, and is printed on every estimateThis lady refuses to listen I am the owner and the only estimator, and I go over that with every customer, for the last years We never get any complaints on this, because I go over it with every customer on every repair I even asked her, would you warranty a repair if you know the problem will come back quickly She said of course not I explained that on a dodge Durango, if the manufacturer can't prevent fresh metal from rusting, how can you expect me to keep metal that is already rusted from rusting She did not know how to answer that If we retouch up her vehicle, it will look like that in two weeks again So according to her we are supposed to keep touching the vehicle up for the rest of its life I can't understand her logic Thank you, [redacted] , owner
Hello,As you may know, Maaco is a franchise system of auto body locations which are independently owned and operatedThis customer had work done in January at this Maaco Location, the business owner and Franchisee at the time was John [redacted] My company purchased the business in June from John [redacted] , after this customer had faulty work doneNot only do we have new employees and ownership since her job was complete, but we have no legal liability towards work performed by the prior owner before we owned this businessI spoke with this customer and explained this, and provided them with Maaco's Corporate number - I am not sure why she is submitting a complaint towards my company since we did not perform the workAs a new owner and new Franchisee, I am not responsible for work done by the prior ownerThis customer needs to contact either Maaco Corporate or John [redacted] (the prior owner who performed the work) but unfortunately, we cannot help her given we did not perform the initial work to her vehicle that she claims is faulty
What is circled is on every estimate and work order. I didn't put this on, this is in the computer program. And I most certainly did go over this with this customer and every customer that comes through the door. The home office of the franchise said this is done and over. I'm sorry if you feel this doesn't resolve the complaint, but a higher power over you that governs 480 stores said we covered all our bases that we needed to. If this wasn't covered like we do, you would be getting complaints all the time, and you're not. Home office says this is a closed matter when they talked with her on the phone. This case is closed. Thank you.
First, we contracted with [redacted] , not with [redacted] Second, [redacted] used his wife's credit card, which he said was [redacted] Third, [redacted] picked up the car, fully inspected it and signed off that he was completely satisfiedWe can provide all these documentsLast, I went over everything that [redacted] was going to get before we started and he fully understoodHe did upgrade to a better paint, the procedure is the same on all paint levels [redacted] did bring a couple concerns to our attention and he knows I had no problem taking care of those itemsThere was one run in the clearcoat that we can wet-sand and buff out, a little bit of overspray we can clean up, not a problemI did explain we don't take off mirrors or handles, we tape those offHe also knew that the average paint service from other shops starts out at $dollars and goes up from thereHis paint service was $and $in body repair laborHe knew this was not a restoration paint serviceHe knew this was a great value for the money [redacted] was an educated consumerIn conclusion, we still will gladly address those couple concerns but there will not be a refundThat would be like people that try to scam the system and get something for nothing and I know he is not that type of person.- [redacted]
Everything was explained upon the first estimate and is clear on the estimate form Not only did I go over this but so did the franchise home office We have been through this a dozen times with this lady If we know rust, which is cancer to a vehicle, will come back right away, why would we even warranty a repair like that We would not No body shop will We didn't put it on her paperwork afterwards, it's in the computer, and is printed on every estimateThis lady refuses to listen I am the owner and the only estimator, and I go over that with every customer, for the last years We never get any complaints on this, because I go over it with every customer on every repair I even asked her, would you warranty a repair if you know the problem will come back quickly She said of course not I explained that on a dodge Durango, if the manufacturer can't prevent fresh metal from rusting, how can you expect me to keep metal that is already rusted from rusting She did not know how to answer that If we retouch up her vehicle, it will look like that in two weeks again So according to her we are supposed to keep touching the vehicle up for the rest of its life I can't understand her logic Thank you, [redacted] , owner
Hello,As you may know, Maaco is a franchise system of auto body locations which are independently owned and operatedThis customer had work done in January at this Maaco Location, the business owner and Franchisee at the time was John [redacted] My company purchased the business in June from John [redacted] , after this customer had faulty work doneNot only do we have new employees and ownership since her job was complete, but we have no legal liability towards work performed by the prior owner before we owned this businessI spoke with this customer and explained this, and provided them with Maaco's Corporate number - I am not sure why she is submitting a complaint towards my company since we did not perform the workAs a new owner and new Franchisee, I am not responsible for work done by the prior ownerThis customer needs to contact either Maaco Corporate or John [redacted] (the prior owner who performed the work) but unfortunately, we cannot help her given we did not perform the initial work to her vehicle that she claims is faulty
What is circled is on every estimate and work order. I didn't put this on, this is in the computer program. And I most certainly did go over this with this customer and every customer that comes through the door. The home office of the franchise said this is done and over. I'm sorry if you feel this doesn't resolve the complaint, but a higher power over you that governs 480 stores said we covered all our bases that we needed to. If this wasn't covered like we do, you would be getting complaints all the time, and you're not. Home office says this is a closed matter when they talked with her on the phone. This case is closed. Thank you.