This is in response to customer [redacted] located at [redacted] **We originally received a work order on 08/16/from [redacted] to repair a Samsung refrigerator that was not workingWe scheduled for a tech to service the unit on 08/21/On the 21st, the tech ordered a Refrigerator evap cover, userinterface and EOCWe received the parts on 08/and the backordered part on 09/05/We called and left a message on 09/08/and again on 09/18/to install parts and never heard back from the customerWe finally spoke with Mrs [redacted] and scheduled for completion and installation of parts for 09/26/The tech went out and installed parts on said date but noticed we still needed one additional part to make the display workThe part was ordered and we called NUMEROUS times 10/05/17, 10/13/17, 10/23/17, 10/31/17, 11/02/with no answer and NO call back to scheduleDue to the original start date of 08/21/we closed out invoice and was preparing to send the inverter back because we could no longer keep the invoice in open status when customer does not return our call to scheduleWe have never collected any money for repair from the customerThey may have paid [redacted] directlyWe made multiple attempts to complete repair with not return contact from customerAgain since receiving this complaint, we called Mrs [redacted] on 12/07/and left message to complete repair again NO CALL BACK
This is in response to customer [redacted] located at [redacted] **We originally received a work order on 08/16/from [redacted] to repair a Samsung refrigerator that was not workingWe scheduled for a tech to service the unit on 08/21/On the 21st, the tech ordered a Refrigerator evap cover, userinterface and EOCWe received the parts on 08/and the backordered part on 09/05/We called and left a message on 09/08/and again on 09/18/to install parts and never heard back from the customerWe finally spoke with Mrs [redacted] and scheduled for completion and installation of parts for 09/26/The tech went out and installed parts on said date but noticed we still needed one additional part to make the display workThe part was ordered and we called NUMEROUS times 10/05/17, 10/13/17, 10/23/17, 10/31/17, 11/02/with no answer and NO call back to scheduleDue to the original start date of 08/21/we closed out invoice and was preparing to send the inverter back because we could no longer keep the invoice in open status when customer does not return our call to scheduleWe have never collected any money for repair from the customerThey may have paid [redacted] directlyWe made multiple attempts to complete repair with not return contact from customerAgain since receiving this complaint, we called Mrs [redacted] on 12/07/and left message to complete repair again NO CALL BACK