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Icon Vehicle Dynamics Reviews (4)

Timeline: - 7/10/- [redacted] sends in an email stating he needs to replace one of his current coiloversHe makes no reference of a warranty or that it is two months old(See attached-Reference #1) Our sales guy educated him that the coilover is fully serviceable and does not require replacement unless badly damagedNo response from [redacted] I assume because the response was sent after 07/13/when a new shock was ordered by [redacted] (See attached-Reference #2)- 7/13/- [redacted] places an order for a new coilover and was given a discount on Invoice ***It was delivered 07/18/(See attached-Reference #&8)- 07/19/- Got an order from [redacted] for Item #Spanner Wrench - Invoice #and delivery confirmation (See attached - Reference #& 4)- 08/03/-Got a follow up from [redacted] that the spanner wrench shipped07/19/was not receivedA free replacement was sent out on Invoice and delivered 08/09/(See attached-Reference #5&6)- The original spanner wrench from invoice appears to have also been delivered 08/09/From the tracking info it seems as if it was lost in transit with FedExfound and deliveredWe were not notified that it was received twice.- 08/17/- [redacted] fills out a shock service formHe makes no reference of the new shock purchased by [redacted] so until tracked the shipping address I had no idea this was the "Faulty" shock I was supposed to keep in replacement for the new one purchased that Mr [redacted] is requesting a refund for per his request in your complaint (See attached- Reference #& 10)The returned shock was processed under warranty and is ready to ship out at zero cost however I cannot issue a refund to Mr [redacted] for Invoice # [redacted] if he is expecting me to return this shock to ***In order to process the refund I will be keeping the that was sent in on 8/17/in exchange for the new one purchasedPlease let me know how to proceedIn the mean time I will be holding the warrantied item until I get an answerThank you

I have no issue refunding the requested amount of $ I wanted to make it clear in my response, I will be keeping the shock sent in on service #*** under *** *** If they agree to that, I can get the refund issued asap Thanks!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you so much! We really appreciate all your help!Sincerely, ***

Timeline: - 7/10/2016 - [redacted] sends in an email stating he needs to replace one of his current coilovers. He makes no reference of a warranty or that it is two months old. (See attached-Reference #1) Our sales guy educated him that the coilover is fully serviceable and does not require...

replacement unless badly damaged. No response from [redacted] I assume because the response was sent after 07/13/2016 when a new shock was ordered by [redacted]. (See attached-Reference #2)- 7/13/2016 - [redacted] places an order for a new coilover and was given a discount on Invoice [redacted]. It was delivered 07/18/2016 (See attached-Reference #7 &8)- 07/19/2016 - Got an order from [redacted] for Item #198000. Spanner Wrench - Invoice #63725 and delivery confirmation (See attached - Reference #3 & 4)- 08/03/2016 -Got a follow up from [redacted] that the spanner wrench shipped07/19/2016 was not received. A free replacement was sent out on Invoice 64248 and delivered 08/09/2016 (See attached-Reference #5&6)- The original spanner wrench from invoice 63725 appears to have also been delivered 08/09/2016. From the tracking info it seems as if it was lost in transit with FedEx... found and delivered. We were not notified that it was received twice.- 08/17/2016 - [redacted] fills out a shock service form. He makes no reference of the new shock purchased by [redacted] so until tracked the shipping address I had no idea this was the "Faulty" shock I was supposed to keep in replacement for the new one purchased that Mr. [redacted] is requesting a refund for per his request in your complaint (See attached- Reference #9 & 10)The returned shock was processed under warranty and is ready to ship out at zero cost however I cannot issue a refund to Mr. [redacted] for Invoice #[redacted] if he is expecting me to return this shock to [redacted]. In order to process the refund I will be keeping the 154950 that was sent in on 8/17/16 in exchange for the new one purchased. Please let me know how to proceed. In the mean time I will be holding the warrantied item until I get an answer. Thank you.

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Address: 7929 Lincoln Ave, Riverside, California, United States, 92504

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