Iconix Brand Group

The Revdex.com** [redacted] [redacted] *** Revdex.com Complaint ID: [redacted] To Whom It May Concern, We have every desire to address the needs of the customer and provide the best solution available to resolve this issue.We have placed outbound call to customer, left voicemails to call *** – [redacted] back direct To resolve this matter, we have shipped the merchandise out to the customer.If you have any further questions regarding this matter please feel free to contact me.Sincerely,*** [redacted] Sharper Image Online [redacted] [redacted] Office: ###-###-#### Email: [redacted]

To whom it may concern: We tried reaching out to the customer but have not received a call backIn the meanwhile, a food holder was sent to the address provide*** Tracking # [redacted] If you have any further questions, please contact customer service for this item at ###-###-####You may ask to speak with Wilson.Thank you, [redacted] ***

Please note that [redacted] does not make or sell any productsI am forwarding this to [redacted] & [redacted] at SharperImage.com who handle the website and will address the issue.Again, we are deeply sorry for the inconvenience.Thank you

Revdex.com: At this time, I have not been contacted by Sharper Image regarding complaint ID [redacted] Sincerely, [redacted]

Dear [redacted] , We would be happy to compensate you for the $paid to return the Sound Soother We do need to confirm your mailing address and a message was left on 07/** to contact us with that information We look forward to hearing from youSharper Image

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: It appears to be a "stock" reply and until I hear from them directly (per their commitment to do so) I will hold the complaint open In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***