The first attachment are two email exchanges with Jeffers Moving After repeated requests for a contract, we were told that they operate off of a gentleman's agreement So these emails are my only "contract" It also shows the cost of packing materials (Boxes and paper) It also shows my notes as to when we confirmed the arrangements on Sept 27, 2016.The second attachment is a receipt that was signed after delivery of our furniture Our furniture as to be delivered in the afternoon of Nov as we had to attend the closing on the property in the morning Jeffers delivered the furniture in the morning when no one was there to supervise We arrived as soon as possible and had to have the movers reposition boxes and furniture The receipt document was signed so that the movers could go to their next job and prior to having had a chance to examined the furniture.The third item is a receipt for the new ladder that I had to purchase as they lost our original ladder Cost was $plus tax for a total of $64.16.The last attachment contains documents from [redacted] repair Included is the original estimate of $and the actual invoice with the carbon copy of the check for the amount of $ The third document is an estimate of $to repair the credenza It needs to be taken to their shop for repair That has not yet occurred
Mrs ***,As Mr*** stated, we did agree to have the repairs taken care of with the stipulation that we use the reputable companies that we endorseThat was unacceptable to himMr***'s claims are a bit exaggerated, some of the damages claimed were not visible to the eyeWe strive
to make all of our clients happy and last year we did over moves with complaints to Revdex.comWe were willing and able to take care of Mr***'s issues but he objected to using our service providersIn his objection, we made it clear that we would not be paying for the services that he took it upon himself to scheduleUnfortunately I am at a loss on what it would take to completely satisfy this client. Thank YouJoe ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***---Hello, Ms***,Thank you for addressing this issue so quicklyBelow are my answers to your questions.- Has the company addressed the issues of this dispute?They did address the issue early on by refusing to comply with our requestAfter we first raised the issue on Janand Feb5, we received a letter (attached) dated February 20, from an attorney for Jeffers Moving & Storage Company, *** ** ***Mr*** said his client would not concede liability for the damage, because “the items were appropriately prepared for shipping and should not have sustained any damage during transitObviously, they had no control over the shipment after it was turned over to ***.” On June 7, 2017, we send a letter (attached) through my attorney *** *** to Mr*** (which was signed upon receipt) explaining that *** refused to take responsibility for the damage due to insufficient packagingWe provided documentation from *** and resent photos that refute Mr***'s statement that the boxes were “appropriately prepared for shipping." To date, we have not received a response from Jeffers Moving & Storage since we sent our June letter.- If not, why?I do not know why Jeffers Moving & Storage nor their attorney have not responded to our June 7th letter.- If an offer of resolution was made, has the company fulfilled the proposed offer?To date, Jeffers Moving & Storage has not made an offer to pay to repair the damaged items, although they are not demanding that we pay the packaging service cost of $(see attached receipt.)Thank you for continuing to look into this casePlease let me know if you have any further questionsI have attached Mr***’s Febletter, our follow up June 7th letter, and Jeffers’ receipt.*** ***###-###-####
We professionally packed the items in question. After packing, we delivered the packages to the [redacted] store in [redacted] Cincinnati Ohio where the client had made arrangements for shipping. Said boxes were clearly marked FRAGILE. The client was advised explicitly several times to insure her...
items given the occasional horror story you hear about parcel delivery companies.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Mr [redacted] implies that our claims are "exaggerated". I am not sure how he would know this, as he never came to our home to view the damage. I have attached three photos as examples of the type of damage that our furniture sustained during the move. They are definitely visible to the eye and by my standards not insignificant. Based on our moving experience with Jeffers Moving and Storage, we could not trust that anyone they identified would repair our furniture in an acceptable manner. I am not sure why he objects to reimbursing us for costs that we incurred. He asks what it would take to resolve this situation to our satisfaction and that is reimburse for the repair costs and payment for the new step ladder that I have to buy, since they lost ours.
Regards,
[redacted]
The first attachment are two email exchanges with Jeffers Moving. After repeated requests for a contract, we were told that they operate off of a gentleman's agreement. So these emails are my only "contract". It also shows the cost of packing materials (Boxes and paper). It also shows my notes as to when we confirmed the arrangements on Sept 27, 2016.The second attachment is a receipt that was signed after delivery of our furniture. Our furniture as to be delivered in the afternoon of Nov 4 as we had to attend the closing on the property in the morning. Jeffers delivered the furniture in the morning when no one was there to supervise. We arrived as soon as possible and had to have the movers reposition boxes and furniture. The receipt document was signed so that the movers could go to their next job and prior to having had a chance to examined the furniture.The third item is a receipt for the new ladder that I had to purchase as they lost our original ladder. Cost was $59.96 plus tax for a total of $64.16.The last attachment contains documents from [redacted] repair. Included is the original estimate of $363.80 and the actual invoice with the carbon copy of the check for the amount of $362.95. The third document is an estimate of $500 to repair the credenza. It needs to be taken to their shop for repair. That has not yet occurred.
The first attachment are two email exchanges with Jeffers Moving After repeated requests for a contract, we were told that they operate off of a gentleman's agreement So these emails are my only "contract" It also shows the cost of packing materials (Boxes and paper) It also shows my notes as to when we confirmed the arrangements on Sept 27, 2016.The second attachment is a receipt that was signed after delivery of our furniture Our furniture as to be delivered in the afternoon of Nov as we had to attend the closing on the property in the morning Jeffers delivered the furniture in the morning when no one was there to supervise We arrived as soon as possible and had to have the movers reposition boxes and furniture The receipt document was signed so that the movers could go to their next job and prior to having had a chance to examined the furniture.The third item is a receipt for the new ladder that I had to purchase as they lost our original ladder Cost was $plus tax for a total of $64.16.The last attachment contains documents from [redacted] repair Included is the original estimate of $and the actual invoice with the carbon copy of the check for the amount of $ The third document is an estimate of $to repair the credenza It needs to be taken to their shop for repair That has not yet occurred
Mrs ***,As Mr*** stated, we did agree to have the repairs taken care of with the stipulation that we use the reputable companies that we endorseThat was unacceptable to himMr***'s claims are a bit exaggerated, some of the damages claimed were not visible to the eyeWe strive
to make all of our clients happy and last year we did over moves with complaints to Revdex.comWe were willing and able to take care of Mr***'s issues but he objected to using our service providersIn his objection, we made it clear that we would not be paying for the services that he took it upon himself to scheduleUnfortunately I am at a loss on what it would take to completely satisfy this client. Thank YouJoe ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***---Hello, Ms***,Thank you for addressing this issue so quicklyBelow are my answers to your questions.- Has the company addressed the issues of this dispute?They did address the issue early on by refusing to comply with our requestAfter we first raised the issue on Janand Feb5, we received a letter (attached) dated February 20, from an attorney for Jeffers Moving & Storage Company, *** ** ***Mr*** said his client would not concede liability for the damage, because “the items were appropriately prepared for shipping and should not have sustained any damage during transitObviously, they had no control over the shipment after it was turned over to ***.” On June 7, 2017, we send a letter (attached) through my attorney *** *** to Mr*** (which was signed upon receipt) explaining that *** refused to take responsibility for the damage due to insufficient packagingWe provided documentation from *** and resent photos that refute Mr***'s statement that the boxes were “appropriately prepared for shipping." To date, we have not received a response from Jeffers Moving & Storage since we sent our June letter.- If not, why?I do not know why Jeffers Moving & Storage nor their attorney have not responded to our June 7th letter.- If an offer of resolution was made, has the company fulfilled the proposed offer?To date, Jeffers Moving & Storage has not made an offer to pay to repair the damaged items, although they are not demanding that we pay the packaging service cost of $(see attached receipt.)Thank you for continuing to look into this casePlease let me know if you have any further questionsI have attached Mr***’s Febletter, our follow up June 7th letter, and Jeffers’ receipt.*** ***###-###-####
We professionally packed the items in question. After packing, we delivered the packages to the [redacted] store in [redacted] Cincinnati Ohio where the client had made arrangements for shipping. Said boxes were clearly marked FRAGILE. The client was advised explicitly several times to insure her...
items given the occasional horror story you hear about parcel delivery companies.
We will replace the mixing bowl and provide a replacement remote control for the television. We will be in contact with her today 11-14-17.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Mr [redacted] implies that our claims are "exaggerated". I am not sure how he would know this, as he never came to our home to view the damage. I have attached three photos as examples of the type of damage that our furniture sustained during the move. They are definitely visible to the eye and by my standards not insignificant. Based on our moving experience with Jeffers Moving and Storage, we could not trust that anyone they identified would repair our furniture in an acceptable manner. I am not sure why he objects to reimbursing us for costs that we incurred. He asks what it would take to resolve this situation to our satisfaction and that is reimburse for the repair costs and payment for the new step ladder that I have to buy, since they lost ours.
Regards,
[redacted]
The first attachment are two email exchanges with Jeffers Moving. After repeated requests for a contract, we were told that they operate off of a gentleman's agreement. So these emails are my only "contract". It also shows the cost of packing materials (Boxes and paper). It also shows my notes as to when we confirmed the arrangements on Sept 27, 2016.The second attachment is a receipt that was signed after delivery of our furniture. Our furniture as to be delivered in the afternoon of Nov 4 as we had to attend the closing on the property in the morning. Jeffers delivered the furniture in the morning when no one was there to supervise. We arrived as soon as possible and had to have the movers reposition boxes and furniture. The receipt document was signed so that the movers could go to their next job and prior to having had a chance to examined the furniture.The third item is a receipt for the new ladder that I had to purchase as they lost our original ladder. Cost was $59.96 plus tax for a total of $64.16.The last attachment contains documents from [redacted] repair. Included is the original estimate of $363.80 and the actual invoice with the carbon copy of the check for the amount of $362.95. The third document is an estimate of $500 to repair the credenza. It needs to be taken to their shop for repair. That has not yet occurred.