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I.C.Q. Search & Recovery Inc.

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Reviews I.C.Q. Search & Recovery Inc.

I.C.Q. Search & Recovery Inc. Reviews (7)

Dear Consumer,We have received and reviewed your letter of dispute/complaint filed with the Revdex.comWe appreciate the opportunity to respond.ICQ Search and Recovery attempted to collect the debt identified in your complaint on behalf of its client, PATHOLOGY INC/WCCL, for unpaid
laboratory charges for services rendered to you on 2/08/Per our client's system of record, a claim was submitted to your insurance company, HEALTH NET on 2/14/Our client received a denial from HEALTH NET for claim number 2016055XXon 2/24/2016, indicating the charges are covered under a capitation agreement, medical group/Managed care plan. As a courtesy, your claim was submitted to your medical group, Lakeside Medical Org.- Simi Valley within a timely submission on 03/19/2016.However, our client's system shows no evidence of payment or a denial from your medical group*Please note under California law, an HMO and their contracting medical groups have days for reimbursement on a claimOur client's records indicate statements were generated to you for payment or follow up, prior to the closure of the laboratory business on 6/30/2016.Pathology Inc./WCCL provided your laboratory services in good faith and should be reimbursed as Non-Contracted provider, under Title 28,Section of the Knox Keene Act, in an amount equal to the reasonable and customary value of the service, whether they are capitated or not.In order to assist you, we have placed your account on a day hold pending resolution of your accountPlease contact your medical group for assistance in resolving your claimSince our offices did not receive a dispute directly from you, we have mailed validation of the charges to the address listed above pursuant to U.S.C, 1692g of the Fair Debt Collection Practices ActWe hope this response addresses your concerns.Please do not hesitate to contact us directly if you have additional questions or require further assistance at ###-###-####We look forward in helping your resolve this matter.Sincerely,I.C.QSearch and Recovery, Inc.This communication is from a debt collectorThis is an attempt to collect a debtAny information obtained will be used for that purpose

7/18/2017Dear Consumer,ICQ Search and Recovery is in receipt of the letter of complaint filed by the consumer with the Revdex.com on 7/14/and received on 7/17/We appreciate the opportunity to respondICQ Search and Recovery attempted to collect the debt identified in the
complaint on behalf of its client, PATHOLOGY INC/WCCL, for outstanding laboratory charges rendered on 3/14/2016.Per our client's system of record statements were generated to the address listed above for insurance information or payment, without a response from Ms***The account was assigned to our agency for collections. Ms*** alleges, the ICQ representative she spoke to demanded her social security number to release information on the accountOn the complaint Ms*** also states the representative requested she submit a validation request in writing for information on the account and was rude and hung up on her.Upon review of the recorded call by our quality assurance department, on 6/19/2017, we were contacted for information on client account number Gafter receipt of notification of legal debtMs*** identified herself as the debtorFor security purposes the representative requested verification of the date of birthMs*** refusedThe representative did not solicit a social security number from the callerICQ as a collection agency, prides itself on strong compliance protocolsWe adhere to guidelines applied by the Fair Debt Collections Practices Act (FDCPA) and The Health Insurance Portability and Accountability Act (HIPPA) concerning debts and information disclosuresThe representative advised Ms*** that she would not be able to continue the call and to submit her request in writing for validation of the charges pursuant to U.S.C 1692g of the Fair Debt Collection Practices ActThe representative advised Ms*** that the call would be terminated, as she could not disclose any information on the account.Although our office did not receive a formal dispute and request for validation from Mrs***, ICQ has accepted the complaint letter and HIPPA release form to the Revdex.com written request for validationAn itemization of charges and supporting documentation has been mailed to the address listed abovePlease know PATHOLOGY INC/WCCL's operating assets were acquired by LAB CORP as of 4/1/However, the accounts receivables remained as part of our client's inventory and assetsThe company ceased doing business and closed their doors on 6/30/However, we continue to provide our client and its shareholders debt collection services for outstanding accounts assigned to our agency.If you have any questions, please feel free to contact our agency at our toll free number ###-###-#### Mon-Fri from 9: AM-4:PM (PST).We look forward to assisting you in resolving this matter.Sincerely,I.C.QSearch and Recovery, Inc.This communication is from a debt collectorThis is an attempt to collect a debtAny information obtained will be used for that purpose

I am rejecting this response because:  I have spoken with my insurance company, who is unable to locate ANY of these claims (amounts or dates of service).  They attempted to contact you on all numbers provided online, and could not get a hold of a person; it has been transferred to their commitment team, who will get to the bottom of these "claims.".  In addition, I spoke with Pathology Inc's parent company, Lab Corp, and they (1) are unable to find any outstanding balance for me, period and (2) do not use ICQ search and Recovery as a collections agency.  Spew all of the insurance and doctor names you wish.  This is falsified information.

Dear Consumer,ICQ Search and Recovery is In receipt of the letter of complaint filed by the consumer with the Revdex.com on 7/17/17 and received on 7/20/2017. We appreciate the opportunity to respond.ICQ Search and Recovery attempted to collect the debt identified in the complaint on...

behalf of its client, PATHOLOGY INC/WCCL, for laboratory charges. Upon review of our clients system of records, a Medical Women's Health Requisition was received from the offices of Seth D Bulow, MD for laboratory testing for an Allison Vitsky for a date of service 5/13/2015. The charges were billed as a split claim by West Coast Clinical Laboratories (WCCL) and Pathology Inc.West Coast Clinical Laboratories billed United Health Care Choice Plan on 5/16/2015 in the amount of $97.29. Pathology Inc billed United Health Care Choice Plan on 5/16/2015 in the amount of $73.43, which totaled $170.72. Per our clients system of records, statements were generated to the patient/responsible party and client account number [redacted] remains unpaid.Ms. Vitsky stated the collection notice she received from our agency in the amount of $170.72 is the exact amount from a previous complaint. Please note, the charges of $170.72 are basic charges for Well Woman testing and are commonly billed by our client. If you have any questions regarding your claim, please contact your health insurance company for assistance.Although our office did not receive a formal dispute and request for validation from Ms. Vitsky, ICQ has accepted the Revdex.com complaint letter as written request for validation. Pursuant to 15 U.S.C. 1692g of the Fair Debt Collection Practices Act, an itemization of the charges and supporting documentation has been mailed to the address listed above.If you have any questions regarding the account, please feel free to contact our agency at our toll free number ###-###-#### Mon-Fri from 9: AM - 4:30 PM (PST).We look forward to assisting you in resolving this matter.Sincerely,I.C.Q. Search and Recovery, Inc.This communication is from a debt collector. This is an attempt to collect a debt. Any information obtained will be used for that purpose.

Dear Consumer, We have received and, reviewed your complaint alleging that ICQ Search and Recovery Inc, (1CCr) lied to you In an attempt to collect your outstanding laboratory debt and that you felt our business was illegal and our business practices as shady.Thank you for sharing your concerns...

with us. We appreciate the opportunity to respond. ICQ is a third party collection agency. ICQ attempted to collect three outstanding debts, (not identified in your complaint) on behalf of its client, PATHOLOGY INC/WCCL. eased on information provided to ICQ by its client, ICQ understood the debt to be your debt and to be owed in the stated amount.We reviewed our records and our client's system of records, on receipt of your complaint for account number [redacted]. However, we received three accounts assigned to our agency on 6/1/2016, the additional account numbers are: M13307444 and M13798253. ICQ collection letters were mailed out to you on 6/13/16, During that time our client was still operational and open for business. All of their lines of communication were available to the patients until the close of business 6/30/16. if you had any concerns or questions, there was an opportunity for you to contact our client, via phone, fax or email, prior to their closure.In your complaint, you stated you did not receive additional statements indicating there was an outstanding balance due. However, per our client's system of records, statements were generated on all three accounts including the final notice. Furthermore, there were no calls or any form of communication attempts from the patient to client for these accounts. We explained our client's billing system to you because of your account numbers. we do not provide inaccurate client billing Information and certainly not our business practice. As explained to you, our client's billing system issues a new account number for every medical requisition submitted by the ordering physician and is based on the date of service and the type of laboratory service rendered (Pathology, Gynecology, Molecular, Cytology ) Hence the alpha prefix at the beginning of the client account number.. However, you state that without a doubt it is incorrect and a lie. On 7/7/16 we received a letter of dispute from you requesting validation of the three collection accounts. Three itemized statement were mailed to the you on 7/13/16 confirming the charges and services rendered. You had various accounts with our client and there Is a possibility the accounts may have been overlooked. As a courtesy, our client submitted your claims to your health insurance, PCI re provided by the ordering physician's office ,However, they remained unpaid. Please note, PC1P Health Insurance Company was non-contracted with our client. PCP Insurance coverage ended effective date 6/30/13. Our client rendered your laboratory services In good faith and deserves to be paid for such services. We provided a 50% discount to resolve your unpaid balances The original balance due was $234.71 and you made payment in full in the amount of $ 117.35, It is not in our business practice to "threaten" consumers with reporting the account to the credit bureaus . We try to assist the consumers in resolving their debt and resort to credit reporting as a last attempt. If you have proof of payment for the accounts we will refund the $ 117.35 you paid- However, we have considered the accounts as paid In full and closed to any further collections. Please know that ICQ is a licensed legitimate business entity. The company prides Itself on strong compliance protocols and working with individuals to assist them in repaying legitimate debts owed to its clients. Sincerely, [redacted] Compliance Officer ICQ Search and Recovery, Inc.

Revdex.com:
I neither accept or reject at this time given extenuating circumstances as outlined in the attached letter in reference to complaint ID 12036194.Thank you.[redacted]

Dear Consumer,We received your letter of dispute/complaint filed with the Revdex.com on 6/5/17. We appreciate the opportunity to respond.ICQ Search and Recovery attempted to collect the debt identified in your complaint on behalf of its client, PATHOLOGY INC/WCCL, for laboratory services...

rendered to you on 3/15/2016. Per our client's system of record, insurance information was not on file and as the insured and responsible party, statements were generated to you at 8335 W Sunset Blvd Suite 200 Los Angeles CA 90069. The address was provided by your health care provider. The address was confirmed by you as being your business manager's office. Per our clients records and our agency records mail generated to this address was not returned as a forward or bad address from the United States Postal Service. Our records indicate our agency received a verbal address update from you on 5/31/2017.your letter stated our client was unable to submit the claim to your insurance. This is correct as they did not receive the proper insurance information to bill your claim in a timely filing period. however, our records from 5/31/2017, indicate you would submit and file your claim with your insurance company. Subsequently, we sent you the necessary information to assist you in filing your claim. Please note, our client closed their business on 6/30/2016 and per their records, did not receive a response prior to their closure. We have attached copies of the itemized statement and documents sent to you on 5/31/2017, this includes a copy of the final notice dated 6/3/2016.We never indicated that you must pay the account in "full" to avoid negative reporting to credit reporting agencies. We do not conduct our business in that approach and we do have quality assurance protocols in place to verify and confirm. Our company prides itself on strong compliance protocols and working with patients and insurance companies to assist them in repaying legitimate debts owed to its clients for services performed in good faith. At the very least, if insurance declines to make a payment, we offer a discount to the patients to resolve and settle the account.If you have any questions, please feel free to contact our agency at our toll free number ###-###-#### Mon-Fri from 9:AM-4;30 PM (PST). We look forward in assisting you in resolving this matter.Sincerely, I.C.Q. Search and Recovery, Inc.This communication is from a debt collector. This is an attempt to collect debt. Any information obtained will be used for that purpose.

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Address: 15490 Civic Dr STE 206, Victorville, California, United States, 92392-2382

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