ICracked

Complaint: [redacted] I am rejecting this response because: I would never send anything to your company again, I want a refund to my credit card that was used to purchase the repair for my iPadSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: they lied to me twice and said the item was shipped out and was not shipped until days laterI would have never had to "file a warranty claim" had iCracked fixed my iPad correctly the first time! It is not my fault they messed up the first time and then kept my device for solid weeks without any updates and then when forced to update me, they lied to me! This is crazy and unacceptable! Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/07/17) */ We have been in contact with the customer and the tech and it sounds like the tech has been out there multiple times, each time the customer contacts [redacted] it seems like the damage is being caused by the customerWe have made multiple attempts to rectify this situation, but we can only do some much to repair a device Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) I take care of my property and before [redacted] touched them they were in proper conditionMaybe you can get away with saying that about the iPhone but the iPad it's pretty clear that he screwed up because the screen it's fallen offHe said he had to file it down and it lifted the metal to the point that you have to cautious when using because you will cut yourselfi had my phone and iPad examined by another tech and they concluded that the screens were not properly installedThis doesn't surprise me since I sometimes had to remind [redacted] that he missed a screw

Hello, The warranty department did their best on evaluating this claimWorkmanship, in this industry if installation was done incorrectly, is something that is recognized by the customer usually within days or very soon thereafterWe do have a lifetime warranty for defective parts, but by our investigation and the timeframe that the consumer provides if not knowing a week or a year that this happenedWe do not believe it boils down to the installation by the iTech or it being a faulty partAfter three years as stated, we do not know the daily use of this device or anything done to it that could have caused the tiniest openingBeing a third party installer an original manufacture will usually conclude that it was the part or installation if the device is brought back to them for their evaluation