Sign in

ICS Capital, LLC

Sharing is caring! Have something to share about ICS Capital, LLC? Use RevDex to write a review
Reviews ICS Capital, LLC

ICS Capital, LLC Reviews (21)

Better Business Bureau: II was unable to view any response from the company in questionnothing has been accomplishedI have only seen my complaint against the company I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]

The consumer disputed the account with our agent, If the account was cleared and the record not updated we ask the consumer to send in information to resolve it.Please have the consumer send any information to [redacted] and it will be reviewed.He personal information is secure

[redacted] contacted my office Saturday morning 2/18/and was told we would research her disputeToday the information was confirmed and [redacted] account was closed.See attached letter sent to her via email and USPSSincerely, [redacted] [email protected]

On or about April 12, our company received a letter from the consumer requesting validation of this account The validation required by law was sent on or about April 17, It would be extremely helpful on our end if the consumer would let us know the name/address or the Internal ID of the other consumer’s information that she received We have never had this situation occur (of a consumer receiving some one else's mail) and would like to take steps to remedy it and address it with our mail department As far as the concern regarding the security of the consumer’s information – our company has not sold the account to any other company and, as previously stated, to our knowledge, there has never been another issue of sending one person’s information along with another’s We take privacy matters very seriously and offer our sincere apologies for this apparent privacy violation Once again, if the consumer could provide us with the Internal ID and/or the name and address of the other individual, it would be most helpful

We have been contacted by this consumer through the mail and emailHe clearly wishes a public forum for debt collections and due the the sensitive nature of such we have responded in the mailThe consumer has also been sent lettersOur policy is no not place specific responses due to the person and confidential nature of our business.The consumers letter to the Revdex.com is a copy and paste formatted email that is offered to debtors for disputes.The consumer can call us at the number's provided in letters

Our records indicate that the agents of [redacted] requested for the consumer to send proof or documentation that the account in question was "taken care of" with the original creditor Said documentation has not been sent to our company and it is not our corporate policy for a collections agent to close the account without this documentation; however the account was placed in a "Disputed" status when the consumer mentioned the account was already "taken care of" After reviewing the account details, [redacted] management has decided to close the account in the spirit of good customer relations The account has been closed in our system and a letter stating such has been mailed to the consumer If there are any further questions or concerns, please contact us at [redacted]

Complaint* ***
I am rejecting this response because: The burden of proof lies with you By law you need to send me the original date for delinquency and I will cite the law again below., and as I stated above the account is over years old and the account is listed under HSBC not *** *** BANK sold the company to Capital in I have current accounts with *** *** and none are delinquent The original Creditor is HSBC so your response is factually wrong asking for anything from *** BANK I rendered payment through *** and if you researched the file you would know that So again I dispute the validity of this entire debtI request validation of this debt per Texas Finance CodeI have disputed this debt with the credit reporting agencies and you continue to validate it without providing the information I have requestedPlease note *** ***, and *** are bonded in the state of Texas and are required to comply with Texas Finance Code if you fail to meet code requirements.Delete this tradeline if you do not have sufficient time to complete an investigation to validate this debt in days according to Sec(d)(1)For the purpose of validation provide me with:The name and address of the original creditorThe original date of default or non-payment of the debt with original creditorThe date the debt was transferred from the original creditor to the third party debt collectorThe original balanceThe current balanceAny fees added by your agencySec(a)(2)Texas Surety bond information as required by Sec
Regards,
*** ***
*** ***

If the consumer has previously paid this account with ***, please send that documentation to us at ***. ICS has not attempted or threatened any court proceedings which might be barred by the applicable statute of limitations and, as such, the time for collections has not
passed on this account. After a review of the consumer's account, however, ICS has determined to close the account. A letter stating such is being mailed to the consumer presently. Should there be any further questions or concerns regarding this matter, please contact us

This request has been processed by ICS. Please allow up to thirty (30) days for the information to be processed and updated by the bureaus. Thank you

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory for my accountHopefully your company will do its best to clear other accounts that had issues such as mine with the business change and miscommunication of payment history
Regards,
*** ***

Complaint: ***
I am rejecting this response because: This account should not reflect closed on my credit report it should be removed per the statue of limitationsIt also should be deleted per you refusing to validate the debt which I have asked for separate times over the past monthsI will pursue legal action if this is not corrected properly.
Regards,
*** ***

It is not our policy to discuss personal financial matters in a public forumIf the consumer has cleared the matter she may go to our web site at *** and send us the information.In the spirit of positive customer service we shall put this consumer on our Do not Contact list.Records
DepartmentICS Capital***

Better...

Business Bureau:
II was unable to view any response from the company in question... nothing has been accomplished. I have only seen my complaint against the company. 
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Per managerial review of the situation, the account in question has been closed and the consumer was mailed a letter stating such on or about 5/9/2017.

[redacted] contacted my office Saturday morning 2/18/17 and was told we would research her dispute. Today the information was confirmed and [redacted] account was closed.See attached letter sent to her via email and USPS. Sincerely, [redacted][email protected]

Our records indicate that the agents of [redacted] requested for the consumer to send proof or documentation that the account in question was "taken care of" with the original creditor.  Said documentation has not been sent to our company and it is not our corporate policy for a collections agent to...

close the account without this documentation; however the account was placed in a "Disputed" status when the consumer mentioned the account was already "taken care of".  After reviewing the account details, [redacted] management has decided to close the account in the spirit of good customer relations.  The account has been closed in our system and a letter stating such has been mailed to the consumer.  If there are any further questions or concerns, please contact us at [redacted]

We have been contacted by this consumer through the mail and email. He clearly wishes a public forum for debt collections and due the the sensitive nature of such we have responded in the mail. The consumer has also been sent 3 letters. Our policy is no not place specific responses due to the person...

and confidential nature of our business.The consumers letter to the Revdex.com is a copy and paste formatted email that is offered to debtors for disputes.The consumer can call us at the number's provided in letters.

On or about April 12, 2017 our company received a letter from the consumer requesting validation of this account.  The validation required by law was sent on or about April 17, 2017.  It would be extremely helpful on our end if the consumer would let us know the name/address or the...

Internal ID of the other consumer’s information that she received.  We have never had this situation occur (of a consumer receiving some one else's mail) and would like to take steps to remedy it and address it with our mail department.  As far as the concern regarding the security of the consumer’s information – our company has not sold the account to any other company and, as previously stated, to our knowledge, there has never been another issue of sending one person’s information along with another’s.  We take privacy matters very seriously and offer our sincere apologies for this apparent privacy violation.  Once again, if the consumer could provide us with the Internal ID and/or the name and address of the other individual, it would be most helpful.

The Internal Review Department at ICS Capital has reviewed this case and determined to close it in the spirit of good consumer relations.  A hard copy letter stating such has been mailed to the consumer, as well.  Should there be any further questions, please contact our offices.

The consumer disputed the account with our agent, If the account was cleared and the record not updated we ask the consumer to send in information to resolve it.Please have the consumer send any information to [redacted] and it will be reviewed.He personal information is secure.

Check fields!

Write a review of ICS Capital, LLC

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

ICS Capital, LLC Rating

Overall satisfaction rating

Address: PO Box 1826, Colleyville, Texas, United States, 76034-1826

Phone:

Show more...

Web:

This website was reported to be associated with ICS Capital, LLC.



Add contact information for ICS Capital, LLC

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated