ICTV Brands

I am so disappointed with this company. They will not answer calls but have a message to send an email. I've been trying to get my address changed since October. Anywho, I told them if they did not cancel my order I will report them to the Revdex.com. DO NOT BUY THEIR PRODUCT.

I purchased the Dermawand Pro directly from the company website on 10/22/18. I also purchased an extended 5 year warranty at the same time for a total purchase price of $240.82. I have a confirmation email from the company with a confirmation number#. My Dermawand Pro stopped working. I tried calling the telephone number on the company website and the message said the number was no longer active and I had to reach out via email to [email protected] which I did on 11/25/19. I received no reply so I reached out again on 11/27/19 and also added the email address of [email protected]. I have received no reply to my emails. I have an older model purchased directly from the company several years ago that the tip has broken. I would like a replacement tip. I've tried calling the telephone number listed on the Revdex.com website and get a fast busy signal. There appears to be no way to get in contact with this company to get a resolution to my issues.

I own a Dermawand purchased from ICTV Brands. I also purchased a 5 year warranty for a replacement Dermawand which I am trying to use now. You cannot reach this company by phone as their number is now out of order. I have sent numerous emails which have gone unanswered. Not only do I want my replacement Dermawand that is still under warranty. I want to warn people not to deal with this company at all!

I returned the derma wand because it broke while I was using it... kept calling which is in my bank statement, no one ever answers the call so I proceeded to return it to the mailing address on the box because I dont have other options and because its been over 30days they refuse to refund my money. They want to exchage it only

The item I purchased( May 2019) is used for the face and the bulb part of the product shattered into pieces. I’m lucky that I did not have it on my face or it would have been a law suit. I contacted the company to have the bulb replaced and they stated with a proof of purchase they would replace. Later to find out they are willing to replace it for a cheaper model ***. There stating I went through a third party which is TSC. I asked for the third party cendor so I can receive my exact model and they cannot provide me with that information. I ask to speak to a supervisor and there is no supervisor available. The customer service for this company is awful!!

This Complaint is about a little machine called ***. Before I go on I'd like to say I feel the product did have positive results for me. It takes some discipline because you have to keep at it, but it seems to dry out the area, and kill whatever fungus is there. My issue is that the machine just stopped working after two months. So I can't give a conclusive review as to effectiveness, because I did not finish the treatment. I told the lady I spoke to last that if they are going to sell products for "medical" use they should be more conscientious, especially since it was a "product defect". But this may be one of those companies that sell gimmicky products, without any consideration for the consumer.

They were willing to replace it, and I went through whatever their process was. I estimated it would take about 14 days (if everything went well) to have a new one in hand. Twenty days after mailing it, I decided to call to find they had received it, but nothing had been done. They basically said there was no supervisor, no redress, no refund, no expedited shipping, and it would take 7 to 10 business days to get the pending replacement. They later called back to say I had been told to call when I sent it, and that they had confirmed on the recording of the call I was told to call once mailed---fine. What I didn't like is that despite the fact they send me a defective product they claim I am supposed to call them when they already have the product and all of the information. But anyway . . . .

I eventually received another machine, no box or anything, just a machine in a padded envelope. There was no charger. When I called they said they told me not to return the charger. I had put everything in the box, to return it as normal. They said the person on the phone told me. Then they listened to the tape, and said the person didn't tell me, so they sent me a charger. We are talking almost two months to get a new machine. But that is not the worse.

After I got the second machine, a week later it stopped working. I called them, but they wouldn't refund my money, and the whole process began again. The person offered to have me speak to a supervisor, who would call me in 24 to 48 hours. Needless to say that never happened. I Never got to speak to a supervisor, no redress, no refund, no expedited shipping, and it will take 7 to 10 business days to get the second replacement, once they have confirmation of shipping, after I call to confirm the return. This is for a little machine that cost almost $200.00. I am only following through because it doesn't make any sense to spend that much money and have nothing.

Watchout for ICTV Brands. By the way, they claim there is a 30 day "warranty". So if your product malfunctions after 30 days, this will be the process according to their policies. They are a big company, and have a lot of products they sell on tv, etc., but this is a clear case of buyer beware. At this point I wish I had bought this produce on *** because I'm certain I would have gotten my money back by now.

I received notification from my bank of Fraudulent activity on my account. After some research, my debit card had been stolen and used a few places, including DermaWand. The bank took care of my fraudulent charge by refunding me. Then in April, I received two letters from Derma Wand explaining my charges where being sent to collection. After some more research a person named Susan from GA was the one who received the product and used my account fraudulently. I explained to Derma Wand it was fraud and it shouldn't be sent to collection. They where not helpful. I called on at least 4 different times about this problem. I did not want my credit report or credit score affected by this mix up. Derma Wand said they where would transfer me to their "collection agency," which is actually just their collection dept within Derma Wand. Finally, on May 13 I called the collect dept and they where able to close one of the two accounts.
One on occasion a man was rude to me on the phone about this. The customer service is extremely rude. My Bank had to also call to help represent me, which they where rude to her also.

I purchased their Derma Wand in January 2019 and returned it in February 2019 well before the trial period ended and still have not received my refund. I have tried to contact them several times with no response.

I placed and order on 12/23/2018 and then called back a little later to cancel the item because I had a unexpected thing come up that was going to cost more than we had expected. I called within in 2 hours and cancelled it and they told me I had to call customer service, which was closed. Then I called 1st thing Monday Morning and they said it went into processing at 2 am. If they would have cancelled it in the beginning this wouldn't have happened.. All 3 people I talked to would not let me talk to a supervisor or do anything. My account has been debited when they had more than enough time to cancel it. I was also told if I did not like it and returned it I would get 100% of my money back and now they are saying I will not.

Hello, I purchased a Dermawand on my flight from Beijing to China to Los Angeles, on 11/9, 2018, ***, flight ***, through their duty free catalog sale, this Dermawand product was on their catalog. At the time of the purchase, I asked the flight attendant about the product electrical supply specification, whether it requires 110V(US standard), or 220V(Asia, Europe) requirement. We both looked at the package which was wrapped, there was no marking showing either supply requirement. I purchased it based on the logic that since I am flying into the US, the product would be likely for US. And if not, I was sure the manufacture would have no problem exchange it for me.

I opened the box when I got home, and indeed the product needs 220V supply, which means I will never be able to use this in US. I called Dermawand's customer service department, to my surprise she told me they cannot do anything for me, because I did not purchase the product in the US. And there is nothing they can do.

I would like to exchange this product for a 110V compatible product, I know Dermawand makes the product for US consumers, thus there is no reason to believe they don't make one. It is unreasonable for the company to expect me to use it with the wrong electronical supply requirements. There is really no loss for them to take care of this situation, I believe the customer service person I talked to needs education and training on how to properly handle this situation.

To whom it may concern at Dermawand, please take care of your customers, specially if it does not cost you any money. Please educate your customer service personnel that 110V/220V cannot be interchangeable, and it is very reasonable for someone to swap these type of products that are designed to use one or the other.

I would appreciate if someone contact me ASAP, as I had already sent an email to Dermawand, and no one has yet to answer.

Dear Revdex.com,

This product is fraudulently advertised. It does NOT perform the task it claims, nor does it deliver the results (short- or long-term) it promises. Please kindly intervene to spare gullible consumers the extravagant financial loss in purchasing this product.

I purchased the product, charged it as recommended, and was stunned at the process from the first usage. It simply uses a live electric wire to singe the hair at the tips, risking burns when the roller trips on uneven skin and the live, charged wire makes contact with the skin. It misses 95% of the hair, rendering it an ineffective hair-removal instrument. Shaving afterward is a guaranteed, as the majority of hair remains, along with stubble from the singed hairs. The advertising is completely misleading!

Overall, it's a useless waste of innocent customers' money. This should be banned or removed from the marketplace. It exploits and defrauds innocent men and women who experience legitimate medical conditions resulting in superfluous hair. Please act to alleviate ongoing financial losses.

I feel *** they did a bate and switch on me. The TV Commercial said it was 3 easy payments of $39.95 with free shipping. If I bought it now they would upgrade to the *** for free. On 6/26/18 I ordered the *** They send my invoice in Spanish. I had emailed them to ask to re-send it in English. The response was to call customer service. When I got a hold of customer service they had re-sent my invoice with my payment schedule. To my shock, my first payment is $84.85, second payment $64.90 and last $64.91. I did get charged the shipping and handling $19.95 a white hand glove processing fee $14.95. Making it a total $232.50 NOT $120 THEY WERE ADVERTISING!

I ordered Dermawand in December 2017. The product did NOT get mailed to me until February 20 2018. The product was defective, issues with the tip. I contacted customer service and was told to send back the product. I had to pay to return the defective product, I was then sent another replacement which lasted a month and a half and began to have similar problems with the bulb. I contacted ICTV brands yesterday to inform them of the product defect and was told to send it back because it is under warranty, but told me I had to pay shipping to and from for the replacement. I was transfered to a very rude man who barely spoke English who literally told me that 99% of the customers never have a problem and have their device working for more than 7 years, he told me to *** it if I had questions. I tried with no success to get a supervisor on the line and was put in touch with yet another 2 reps who barely spoke English who told me to call them back once I had a tracking number in hand. I did that today and now I was told I had to wait til the defective device arrives at the warehouse. I paid $5.50 to ship the device First Class 3 Day delivery with the USPS and would ensure 3 day delivery. Today, I was told by ICTV brands that I have to pay twice that $9.95 to have a replacement shipped to me and the shipping time would be at least 7-10 days once shipped. When I asked WHY it is twice as much for them to ship it back to me, I was told that was the shipping fee, when I mentioned that they ship though USPS as well the rep told me that was a flat fee which I KNOW to be false. I am extremely unhappy with customer service and the quality of the product this company is now manufacturing. I had a Dermawand years ago an it lasted me 3 years with NO issues. Upon comparison of the original product and this "new" dermawand there is clearly a change in the quality which I believe is the reason for their defective products.

I saw an advertisement for dermawand they said you would receive the dermawand and they were upgrading it to the pro for free and you would receive various face creams. the infomercial said the price was 4 payments of 39.95 but they were slashing one payment of 39.95 so it would be 3 payments of 39.95 and they would not charge the 14.95 shipping fee until 30 days later. you have 30 days to return it and not be charged but if you keep it they will charge 39.95 plus 14.95 shipping the first month then 39.95 for two more months. when I called the phone number they said it was 59.95 for the pro. I asked why the tv ad said said 39.95 and charlotte told me she didn't know but I wasn't the first person who said the ad said 39.95. She gave me customer services phone number and when I called Mike said he didn't know either why there was a discrepancy.

Dermawand commercial offer a free trial, free shipping and handling at no cost you. It grabbed my attention I was eager to check out the product and see how it works. So I called the phone number I got at the commericial and after I gave the representative my address, He states a disclaimer, and then goes on about a shipping fee for $14.95, and then states a $35.99 fee for the product. I was on the phone for like 15 And for what? False advertising at its finest very disappointed really wanted to try the product but it just seems like grimy business, they liked about it being "free, as well as free shipping and handeling" , how can I expect them to be honest about the product.

The follow text (below) is a complaint I filed with the CFPB against ***, however my complaint originated with ICTV Dermawand, adba ICTV Brands. The text below covers my complaint with ICTV Dermawand, adba ICTV Brands:

I have been a customer of *** for several years now. I have both a mortgage with *** and an ***. I have consistently paid more than the amount reflected on each month's *** statement. I also pay 2 months mortgage plus contribute to my escrow account each time I make payment. Currently, my credit score is 805 according to ***. I have been a customer in good standing until I was called by ICTV Dermawand, aka ICTV Brands.

After seeing an infomercial on TV, I called to ask a technical question about the product. The individual who answered my call clearly did not know anything about the product; he was merely an order taker. I told him that if he didn't know anything about the product he was selling, then I was not interested in the product. Approximately, 10 or 20 minutes later I got a call from a woman who told me that she noticed that I had called regarding the Dermawand and that I had not placed an order. I told her I was only interested in learning the technical aspects of the product. She proceeded to conduct a hard sell. She answered my question and told me that if I did not "love" the Dermawand that I could return it after for 30 days at no out-of-pocket expense (including shipping to return it; I specifically asked her). I agreed to try it for 30 days. She proceeded to sell me other products and asked me if I would like to purchase the Dermawand for my friends. I declined. However, I did agree to an extended 5-year warranty, which was part of the total price of $158.74.

When I received the item the Dermawand came to me in a plain shipping box. The Dermawand was not packaged in any type of professional manufacturer's packaging. The cord was loose, the items scattered in the shipping box. Also, according to the direction

I tried to return the *** product within the 30 day free trial, and asked the company to send a return postage stamp so the item could be returned. The company did not send me a return label, allowing the 30 day trial to expire. When I called to see if I could return the item, yet again, they would not let me and were going to charge me a $200 fee. They then extended the trial to 60 days without my permission and I still did not receive the postage before it expired on April 8th. I explained that I needed to return this product urgently due to my fixed income and inability to pay the fee. I then explained that I am disabled and in a nursing facility with a fixed income and that I could not make that payment. I asked to speak to a supervisor, but my efforts were denied and disregarded.

I purchased a no no from their "official" website on or about January 1 of 2018. I waited for the product to be delivered, and received nothing. My bank account had been charged the initial $191, which was not supposed to be charged until after I had received the product. By February 1st, I still had not received it. I called customer service. It was a polite interaction, and they promised to send out a new one, it appeared to be an address mistake. (South instead of North on address line The representative assured me I would not be charged again until I received it. We confirmed the address. By the end of mid February, still no product. I called again, they claimed the it was undeliverable. I request a refund. They stated I had to talk to the post office. I investigate the package, turns out it again was send to the wrong address (again South, and with zip code 90006 instead of 90026. then I was charged an additional $91 I call again and I request a refund. They refuse until it reaches their "warehouse". The operator then preceded to state I had failed to go to the post office to pick it up, And it was my fault. I asked to speak to a manager, they stated one was not available. It is abundantly clear I have not received the product, and the tracking number clearly illustrates I have not received the product, and several calls they continue to refuse the refund. I have never been so badly treated or dismissively treated and charged for the behavior. This is not good business or professional behavior.