ICU Detective Agency Reviews (43)
ICU Detective Agency Rating
Address: PO Box 12945, Wichita, Kansas, United States, 67277-2945
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www.miraclebodyandpaint.com
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WE WOULD LIKE TO LET THE CUSTOMER KNOW THAT MANAGEMENT IS LOOKING INTO THIS CLAIM. WE ARE NOT IGNORING HER OR THIS COMPLAINT, MANAGEMENT JUST NEEDS TO RESEARCH THE COMPLAINT AND WE WILL GET BACK TO HER EARLY NEXT WEEK. THANK YOU.
I will be in contact with the customer to let him know that Miracle will address whatever concerns he has. It is unfortunate that the General Manager, who was helping the customer, caught the flu and was unable to come in for a week. These days unfortunately fell at the...
very end of the customer's repair. However, I will ask the customer to bring his car back so that we can address any issues he has with the repairs to his vehicle. I am also prepared to provide a loaner vehicle so that he is inconvenienced as little as possible while we address his concerns.
Complaint: [redacted]
I am rejecting this response because: They (the body shop) had...
our vehicle in their shop for almost a month. I cannot afford to go another time without a vehicle. I'm no longer with the insurance carrier that I had when the car went into to the body shop. With the rental coverage used up and no longer with the same insurance carrier I will seek another repair shop at a more convenient time. I plan to report ( Bad Faith claim) the insurance company to the Texas Department of Insurance . So, any insurance payment for a repair settlement will be tied up in the future. I will however, make the body shop an offer to settle this matter for Half (almost 50%) of the additional rental expense which I will agree to is $90.00. Consider it a good PR investment. What could happen is that someone realizes this situation as not being a good experience and not willing to deal with anymore headaches after a collision and decide to take their business to a competing body shop. This makes good PR sense to me to settle for my reduced amount. I won't go any lower. It is a take it or leave it settlement offer. I still have to pay the interest on my credit card and the body shop will keep their reputation intact. It is more of a positive settlement for the body shop and a good learning experience for their customer service department. [redacted]