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Icup Reviews (1)

Hi, we received a complaint via regular mail, # [redacted] yesterday 1/10/regarding an email sent to us about damaged cups on 12/12/from the customerA response was sent on 12/14/from our company to the customer however while investigating this complaint, we discovered the email address we sent with our response had been typed incorrectlyThe email address was one letter offI sent the below email to the customer yesterday upon receiving the Revdex.com complaintThis is copied and pasted below and sent to the correct email addressWe have no other communication from the customer other than the email that we responded to but unsuccessfully was not received due to simple human errorSee below also we attached our response, showing the incorrect email but that we did respond (in good intent) to themI have used ( ) around people's names and emailsHi (customer), My name is (ICUP employee) and I am reaching out to you from ICUP IncI understand that you reached out to us via email on 12/12/regarding an issue that you had with an Elf 4-pk glass setI apologize that first, you had damaged glasses and second, that you felt your concern was not addressedI looked into this today and we did respond to your message from 12/12/ but unfortunately, your email address was typo’d on our 12/14/response to you (see attachment) by (ICUP employee), due to simple human error and subsequently this never reached your inboxIt was sent to (incorrect email) not (correct email)I do not see any other communications other than your initial email and our (failed) responseSo, I want to apologize for all of thisWe believed we had responded to youAs stated in the attached email, we would like to extend our sincerest apologies to you for the inconvenience and disappointmentThank you for providing us the tracking # in your previous email as this helps us isolate and investigate where and when the issue stems fromQuality is very important to us so customer feedback such as yours is appreciatedWe value our relationship with both our customers and our retailers so it was very unfortunate this issue occurredIf you would like to pick something out on our website, [redacted] I would be happy to send it to youWe have many licenses and different types of product if you would like to try something elsePlease send me a screenshot or item #’s and I will look into the inventory for youAgain, we apologize for the misunderstanding(ICUP employee) **This was emailed yesterday 1/10/ [redacted] I have not heard back from the customer yet about the misunderstanding, but will follwith them again

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Address: 1152 Marlkress Rd, Cherry Hill, New Jersey, United States, 08003-2314

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