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ID Security Online Reviews (1)

Review: Company has not issued RMA needed to refund merchandise. Order was placed on 4/*. Shipment was rec'd on 4/**/14. Request was initiated on 4/**/14. We were told it would take 24 hr to receive the RMA. It's 4/**/14 and we have not received the RMA needed to ship back the refunded merchandise. We have made numerous emails and phone calls to vendor. They were not able to give us the needed RMA. We are stuck with the merchandise even though the company's policy has 30 day return policy.Desired Settlement: 1) Provide the RMA immediately so we can ship back merchandise

2) Refund to our credit card

Business

Response:

We are sorry it took 24 hours to issues a RMA but this is standard procedure and considered a reasonable time frame for larger orders.

We have received the items back already and have issues a credit to your credit card. As a courtesy we paid for shipping both way at our expense of $600.

ID Security Online

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

As of 5/**/14 (4:30pm), we do not see a refund credited back to our credit card in our JP Morgan online account. We are still awaiting a refund in the amount of $1,200.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

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Description: IDENTIFICATION EQUIPMENT & SUPPLIES

Address: 37 W 26th St Fl 10, New York, New York, United States, 10010

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