I live about hour away from this dealershipI called to inquire about a used car that I saw on their websiteI was told that they are like a doctor's office and I have to make an appointmentI did make one and told them they I will be there in hours or lessThey said they will have the car in the front and ready for a test driveWhen I got there I was told that the car I called about is not available but they have plenty of brand new ones for sale
They pulled a very old cheap trick that has given car salesman a bad reputationI guess it can still happen in this day and ageHonesty still matters
It has been a few months since I bought my truck here and I am very happy with itI still can't thank the staff at this dealer enough they get stuff done that no other dealer wants to put the time intoLooking forward to buying here in the future
Two weeks after we bought our jeep, we got a call that we have to go back and correct the documents. Despite my fiance who needs to sign works at the usps in Londonderry working 7 days a week until well over 6 pm sometimes later than that, we agreed to go back at his earliest convenience to correct their mistake. Today they decided it was right to call my fiance's supervisor and bother him at work and inform them of the situation as if said supervisor would do something about it. This was so unprofessional, disrespectful and wrong on so many levels I am at a loss of words from disgust. Never would I recommend this place to anyone sane to do business with them.
On Tuesday October 25th 2016 I purchased a 2012 Jeep Wrangler from this dealer. It appeared to be in good condition and had just over 30K miles on it. I was told it was just off lease. I had driven it the previous Saturday and didnt see an issue.
On the way home I noticed a small clunking noise from the drivers side front. Having never owned this style of Wrangler before I thought maybe it was just characteristic of the vehicle. I had a friend drive it who also owns one and he confirmed the noise isn't suppose to be there. On Friday 3 days after purchasing it, I contacted my salesman who indicated for me to call service. I spoke with Jeremy in service who said that because the vehicle wasn't CPO they really couldn't look at it without charging me. He said he would talk to manager and get back to me, he never did.
I then contacted my salesman again who said he would speak to manager and get back to me, he never did. I understand my vehicle was not CPO but it makes good business sense to stand behind what you sell for at least a short time if you want repeat customers. I had this issue 3 DAYS after giving them $25k dollars and they basically said "not our problem" Bad business practice and I will definitely do everything I can to help protect others from these people.
If I could give negative stars I would give a -3. My issues go back to November 2014, when I bought my 06 Dodge Charger. I was thrilled with our experience with the sales dept, specifically Hank. He made the car buying experience wonderful. Where my disappointment comes in is with the Services department (which does seem to be the theme). When we purchased the car, it failed the inspection!!! Not sure how a car that has been put on the lot for sale with a "certified pre-owned" sticker can fail (I'm sure that a car taken in on trade would be inspect-able, and cleared for resale......right?!) None the less the car failed, and we had an appointment to go to as it was getting late in the evening. We were assured that it would be all sorted out, and to bring the car back, they just needed to contact the previous owner. When we test drove the car and checked it out it was day light, when we left with the car it was dark; that was when I noticed a good portion of the dash lights in the center console were out.
I brought the car back, and again they could not get it passed.... for weeks. I was told they would fix the lights in the center console.... In the end I told them they needed to put a sticker on it ASAP pass or not due to a family emergency in Canada. They took it in for a few days to put a sticker on it. I got a call from Bill (the service manager at the time) saying that they had done a factory reset on my car and that it wouldn't start, that they have a call in to the previous owner for help. Apparently the former owner had the programmer and programs that were in the car and came to help out. I got a call that my car was ready and they had allegedly fixed the lights in the console. When I got my car back I had to pay out of pocket for the tire pressure sensors that were missing on my car which was not cheap. Only some on my center console lights were fixed, then my heat didn't work properly and the car fogs up when there is more than one person in the car (which is a safety issue because I can't see, and the defroster does nothing to fix it) the engine idling erratically and wasn't running the way it did when I bought it. When I got back from Canada I called to let them know I was back and we could continue to figure out why the car wouldn't pass the State inspection. I didn't receive any calls back so I took my car to my mechanic (who I trust) and had him go over my car, he said that the front brakes were bad, the front bushings were shot, it wasn't idling right, the transmission was slipping due to miss-communication from the program and there were flat spots, as well as the center console lights weren't working, and that the defroster wasn't working. 3 weeks went by before I got a call back from Contemporary, and that I'm sure was due to the email my husband sent to the General Manager. After a run around from the previous owner who charged Contemporary for the programmer that really should have been with the car anyway (which if the car had been gone over when it was traded in, they would have known about all the mods done to the car) and days upon days of them having my car (15 to be exact, thankfully they got me a rental (mind you that was our stipulation in the email to the GM)) they had to send my car out to a dyno and tune shop in MA, who got the program to run right. However I had told Bill the service manager that the battery was junk and that at single digit temps the car wouldn't start and needed to be jumped, also I gave him the list of issues my mechanic found. He told me that they would see to all of that before it went to the dyno.... they didn't. They had my car for two weeks and did nothing to it until after it came back from the dyno and tune then only replaced the front bushings and told me I have to pay a deductible because it went to my extended warranty. The first day I got it back it really seemed to be doing well, then we had another cold snap and again I had to jump start my car, and now the program isn't running right again, it stalls constantly, the idle is all over the place again, and I had to buy and replace the battery myself. I have had more help from Dave at the dyno and tune place than anybody. I am furious beyond words. I may not be an expert at cars, but I am certainly not a novice either!!! I do NOT like being given the run around, patronized or pacified. I expect that when I go to a dealership to buy a car, that it has been gone over to ensure it is in good condition for resale, I expect that if there is a problem with said vehicle with in the 3 month warranty period that came with the vehicle that it will be dealt with accordingly and without hassle. Especially when the issue was within DAYS of being purchased. Contemporary Chrysler Dodge Jeep did not fix my car, and to add insult to injury the GM told me that they would NOT do anything further to my car. I am still chasing issues with my car, however I'm using a different dealership.
I live about hour away from this dealershipI called to inquire about a used car that I saw on their websiteI was told that they are like a doctor's office and I have to make an appointmentI did make one and told them they I will be there in hours or lessThey said they will have the car in the front and ready for a test driveWhen I got there I was told that the car I called about is not available but they have plenty of brand new ones for sale
They pulled a very old cheap trick that has given car salesman a bad reputationI guess it can still happen in this day and ageHonesty still matters
It has been a few months since I bought my truck here and I am very happy with itI still can't thank the staff at this dealer enough they get stuff done that no other dealer wants to put the time intoLooking forward to buying here in the future
Two weeks after we bought our jeep, we got a call that we have to go back and correct the documents. Despite my fiance who needs to sign works at the usps in Londonderry working 7 days a week until well over 6 pm sometimes later than that, we agreed to go back at his earliest convenience to correct their mistake. Today they decided it was right to call my fiance's supervisor and bother him at work and inform them of the situation as if said supervisor would do something about it. This was so unprofessional, disrespectful and wrong on so many levels I am at a loss of words from disgust. Never would I recommend this place to anyone sane to do business with them.
On Tuesday October 25th 2016 I purchased a 2012 Jeep Wrangler from this dealer. It appeared to be in good condition and had just over 30K miles on it. I was told it was just off lease. I had driven it the previous Saturday and didnt see an issue.
On the way home I noticed a small clunking noise from the drivers side front. Having never owned this style of Wrangler before I thought maybe it was just characteristic of the vehicle. I had a friend drive it who also owns one and he confirmed the noise isn't suppose to be there. On Friday 3 days after purchasing it, I contacted my salesman who indicated for me to call service. I spoke with Jeremy in service who said that because the vehicle wasn't CPO they really couldn't look at it without charging me. He said he would talk to manager and get back to me, he never did.
I then contacted my salesman again who said he would speak to manager and get back to me, he never did. I understand my vehicle was not CPO but it makes good business sense to stand behind what you sell for at least a short time if you want repeat customers. I had this issue 3 DAYS after giving them $25k dollars and they basically said "not our problem" Bad business practice and I will definitely do everything I can to help protect others from these people.
If I could give negative stars I would give a -3. My issues go back to November 2014, when I bought my 06 Dodge Charger. I was thrilled with our experience with the sales dept, specifically Hank. He made the car buying experience wonderful. Where my disappointment comes in is with the Services department (which does seem to be the theme). When we purchased the car, it failed the inspection!!! Not sure how a car that has been put on the lot for sale with a "certified pre-owned" sticker can fail (I'm sure that a car taken in on trade would be inspect-able, and cleared for resale......right?!) None the less the car failed, and we had an appointment to go to as it was getting late in the evening. We were assured that it would be all sorted out, and to bring the car back, they just needed to contact the previous owner. When we test drove the car and checked it out it was day light, when we left with the car it was dark; that was when I noticed a good portion of the dash lights in the center console were out.
I brought the car back, and again they could not get it passed.... for weeks. I was told they would fix the lights in the center console.... In the end I told them they needed to put a sticker on it ASAP pass or not due to a family emergency in Canada. They took it in for a few days to put a sticker on it. I got a call from Bill (the service manager at the time) saying that they had done a factory reset on my car and that it wouldn't start, that they have a call in to the previous owner for help. Apparently the former owner had the programmer and programs that were in the car and came to help out. I got a call that my car was ready and they had allegedly fixed the lights in the console. When I got my car back I had to pay out of pocket for the tire pressure sensors that were missing on my car which was not cheap. Only some on my center console lights were fixed, then my heat didn't work properly and the car fogs up when there is more than one person in the car (which is a safety issue because I can't see, and the defroster does nothing to fix it) the engine idling erratically and wasn't running the way it did when I bought it. When I got back from Canada I called to let them know I was back and we could continue to figure out why the car wouldn't pass the State inspection. I didn't receive any calls back so I took my car to my mechanic (who I trust) and had him go over my car, he said that the front brakes were bad, the front bushings were shot, it wasn't idling right, the transmission was slipping due to miss-communication from the program and there were flat spots, as well as the center console lights weren't working, and that the defroster wasn't working. 3 weeks went by before I got a call back from Contemporary, and that I'm sure was due to the email my husband sent to the General Manager. After a run around from the previous owner who charged Contemporary for the programmer that really should have been with the car anyway (which if the car had been gone over when it was traded in, they would have known about all the mods done to the car) and days upon days of them having my car (15 to be exact, thankfully they got me a rental (mind you that was our stipulation in the email to the GM)) they had to send my car out to a dyno and tune shop in MA, who got the program to run right. However I had told Bill the service manager that the battery was junk and that at single digit temps the car wouldn't start and needed to be jumped, also I gave him the list of issues my mechanic found. He told me that they would see to all of that before it went to the dyno.... they didn't. They had my car for two weeks and did nothing to it until after it came back from the dyno and tune then only replaced the front bushings and told me I have to pay a deductible because it went to my extended warranty. The first day I got it back it really seemed to be doing well, then we had another cold snap and again I had to jump start my car, and now the program isn't running right again, it stalls constantly, the idle is all over the place again, and I had to buy and replace the battery myself. I have had more help from Dave at the dyno and tune place than anybody. I am furious beyond words. I may not be an expert at cars, but I am certainly not a novice either!!! I do NOT like being given the run around, patronized or pacified. I expect that when I go to a dealership to buy a car, that it has been gone over to ensure it is in good condition for resale, I expect that if there is a problem with said vehicle with in the 3 month warranty period that came with the vehicle that it will be dealt with accordingly and without hassle. Especially when the issue was within DAYS of being purchased. Contemporary Chrysler Dodge Jeep did not fix my car, and to add insult to injury the GM told me that they would NOT do anything further to my car. I am still chasing issues with my car, however I'm using a different dealership.