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ID90 Travel Reviews (14)

• Oct 18, 2023

Make sure you read all of ID90's information straight to the bottom!
I reserved a hotel at Crowne Plaza Los Angeles Harbor for a supposed discounted rate. However, at the bottom it shows that Crowne Plaza...would charge me an extra $100 per day! ID90 could have put that closer to the top so that you would know if you wanted to reserve at this hotel. Now my stomach is in knots! It was a non-refundable reservation. I wonder if other places like Priceline have this? Always read EVERYTHING clear to the bottom of the webpage!

Customer service
I input ur own irl for customer support and got this rewiew section, this is very common with ur sites.
I left voice mails on a problem with hotel booking at st petersburg fl on jul 22. I booked I room on jul 22 itin # 235-6411244 but ment it to be the same as one I booked jul 15 under Alma Weaver itin.#235-6411275. I want the jul 22 changed to jul. 15 same as alma weaver. I belive the jul 22 is a non refundable booking.
Your web site for comfort hotels jumped around and gave misleading info or changed dates autom. when trying to get rooms info. was unable to book 2 room on same irl as July 15. I want a non smoking 2 queen beds on the 2nd booking for jul15.
I left 2 . on voice mail as no one was avail to take booking on July 4.
I explained that your sites are very confusing and not the same info avail. on diff. pull ups.. I also explained that u cannon or will not change this booking I will no longer be using your site, it is too hard to navigate, I am a long time user.
Gil Weaver
PS I do not no if this came through or not as It only indicated "check Fields" when I attempted to "submit it"

Mr [redacted] - I appreciate your frustration In order to resolve your issue, we need you to provide the details we requested in the prior response so that we can determine whether this is a system bug (in which case we are happy to "make good" on the error) or if it is a rate change due to a timing difference between the time you saw the pricing and the time you tried to book.According to the Customer Support case details, you called us on March 17th at 2:33pm and wanted to get the rate you had seen the night before Unfortunately, we can't control the hotel changing it's pricing from one day to the next.If that is NOT correct and you clicked through at the time you saw the ad and the price changed, please let us know and we will do whatever is necessary to "make good" on that bug.Yours is the only complaint we have received so far from United Airlines employees that have completed over 17,transactions since January 1, and our IT team has not been able to replicate the change in price However, there is a first time for everything, so we will look forward to hearing back from you.Please know that we DO NOT believe in bait and switch tactics and strive to bring complete transparency to our members throughout the booking process.Best Regards, [redacted] ***, CFO

Complaint: ***
I am rejecting this response because: the hotel they offered is a stars hotel and farther location which is not I paid for. The other option they offered a free dinner which were already included in the hotel package I paid for. The IDTravel and the hotel do not intend to resolve my complaint rather than throwing me an reasonable and unacceptable options. I regard their acts of humiliation and bad faith against me and my wife. They ruined our vacations and caused our emotional distress. I have an email of my reservation clearly indicating that I paid a deluxe room with balcony and ocean view. Will try to forward the copy to you for your reference. Thanks
Regards,
*** **

Please see the attachment for all of the internal and external communication with this customer We refunded 100% of his money and he was made 100% whole I spoke directly with Mr*** on the phone on March 6th I'm happy to provide any additional information and discuss in more
detail. Best Regards, *** ***, CFOIDTravel***

To whom it might concernAfter reading the customers email there are several clarifications that need to be done in order to explain the situation. To begin with, IDtravel is not part of Priceline, nor Priceline a part of IDTravelPart of our hotel inventory comes from Priceline with
deeply discounted rates otherwise unavailable for direct customersOur business model is based on the fact that we respond to a closed user group and this allows our providers to offer us rates that are never available upon cheor even on the provider's website.To continue, as the customer expressed in the original email, the hotel booked was a NON REFUNDABLE HOTEL, hence it is much cheaperThis means that at the moment of booking the customer accepts the fact that upon changes or cancellation, the itinerary cost will not be refundedThere might be exceptions and despite what was explained to the customer, all modifications to cancellation policies need to be authorized by the hotel since they are the ones deciding on the policies in the first placeThere is a chance the customer was misinformed by the hotel in an attempt to avoid authorizing an exception for this case. Last but not least, as explained before without any confirmation from the hotel, IDTravel cannot modify or authorize any changes in a NON REFUNDABLE HOTELWe strongly recommend booking REFUNDABLE hotels in the event your travel plans might change.Best regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and find that this resolution is satisfactory to meHowever, it should be noted that IDTravel poorly handled my previous email & phone call requests It wasn't until I sent this information to the Revdex.com that they contacted me to resolve this issue...extremely poor Customer Service
Regards,
*** ***

To whom it might concern We have called Mr [redacted] and we have cancelled the reservation he requested. A refund will be processed back to the original form of payment.  Regards

To whom it might concernID90 Travel offered the customer a solution to this issue when the customer contacted us. The solution was to be relocated and the hotel also offered free dinner and spa in compensation for the remodeling they were undergoing. The guest decided to stay at the hotel and denied...

the solution offered by ID90 Travel or the hotel. ID90 Travel contacted the hotel several times to have them revise the decision of denying a refund or offer any compensation and the hotel declined all our requests.As explained above since the customer denied the solution offered and decided to stay at the hotel, we cannot offer any extra compensation.Regards

Complaint: [redacted]
Of 
I am rejecting this response because:your our site presented the option which I selected.  I took the screen shotit then changed  the rate selected should be honored  what your stateing is actually called bait and switch and a  deceitful business practice  As well this is being related to United corporate as well  As this was initiated from our cooperate site 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: 1) I paid a 4 stars hotel and its location which I expected to stay for my vacations but not a 3 stars hotel and farther location which the hotel and ID90Travel offered.  Isn't it reasonable?2) As previously mentioned, I notified ID90 Travel  the harmful condition of the hotel at the first night, and I was fanatically begging ID90Travel to help me to change to other hotel but ID90 Travel failed to do so.  The ID90Travel is an on-line hotel agents, representing plenty of hotels, helping me to change other the hotel should not be a difficult task for them.  Also, ID90Travel already charged me the hotel fee on my credit card, and I was bound by the cancellation policy that I would not get refund either or not to stay.   Per ID90 Travel response, it seems I could choose not to stay and the ID90Travel would get the refunds from the hotel for me but ID90 Travel had never advised me of this option in the first place.  It proves that ID90 Travel did not really intend to help me get out of the hotel rather than letting me stranding at the hotel.  Again I booked the hotel and paid the extra price directly to ID90 Travel in return of their promise to provide me the hotel with the same ratings, conditions and location in accordance with the ID90 Travel's website.  The ID90 Travel breached of this promise and caused me and my wife not the monetary damage but also the emotional distress which I believe the ID90 Travel is legally liable to.   
Regards,
[redacted]

Mr. [redacted] - Hotel rates are dynamic - just like airline tickets are.  The prices change constantly based upon supply and demand/yield management.  Can you provide additional information on the exact date, time, and website page that you saw the lower rate and the same information on...

where you saw the higher rate.  If you saw the lower rate on the display page and then immediately saw the higher rate on the hotel details page, there is a bug in our system.  If you saw the higher rate at a later time, there is no way we can control the hotel's dynamic pricing.  No travel agency can control hotel pricing unless they are purchasing blocks of rooms in advance (which we are not).  In fact, our promotional emails include the following language:Rates and AvailabilityAll prices were current at the time this email was published. Actual rates and availability for a specific date and destination may vary at any time, including prior to completing a booking. Please refer to the website for the most current pricing. I will look forward to hearing back from you. [redacted], CFOID90 Travel

Mr [redacted] - I appreciate your frustration.  In order to resolve your issue, we need you to provide the details we requested in the prior response so that we can determine whether this is a system bug (in which case we are happy to "make good" on the error) or if it is a rate change due to a timing difference between the time you saw the pricing and the time you tried to book.According to the Customer Support case details, you called us on March 17th at 2:33pm and wanted to get the rate you had seen the night before.  Unfortunately, we can't control the hotel changing it's pricing from one day to the next.If that is NOT correct and you clicked through at the time you saw the ad and the price changed, please let us know and we will do whatever is necessary to "make good" on that bug.Yours is the only complaint we have received so far from United Airlines employees that have completed over 17,000 transactions since January 1, 2017 and our IT team has not been able to replicate the change in price.  However, there is a first time for everything, so we will look forward to hearing back from you.Please know that we DO NOT believe in bait and switch tactics and strive to bring complete transparency to our members throughout the booking process.Best Regards,[redacted], CFO

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