Idaho Coalition Against Sexual and Domestic Violence

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I reject the resolution because what the owner is saying is simply not trueWhen my wife went the store to drop off our belonging to find out our trade cash value the employee simply told her to sign the paper to leave the belongings, the employee never went over any agreement that we were not able to take our belonging back if we were not happy with the stores offer which we were notWhen we came back to the store to retrieve our items they would not give our items backIf they offered a skew at fair deal we would be happy to be in agreement but we did not go in to practically give our items away fr next t nothingExample ( we bought in a brand new air of never been worn [redacted] 's still in the box with the tags attached and they insultingly told us they would pay $for themWe were helped by an additional sales person when we returned who told us that the girl we dropped off the items with was responsible for telling us verbally what their policies and that we would have to take whatever they offered without the possibly to back out and take our items back if we were not happy with the offerWe were never given any explanation of this policyWhen we returned to the store we attempted to get our belonging back with no successAnd as for the owners version of the story saying that I came in cursing is simply a complete lie that never happenedThis store is deceiving people out of their goods on a very sketchy policy that doesn't even make any legal senseIf you go on yelp and look at the reviews this is an on going issue experienced by others just as it happened to usI just happen to be the first person to report their shady business tacticsWe do business with many other store that work with trade in's and have never experienced anything like this before and I hope I can help by making sure it doesn't happen to anyone elseThe following was the owners responses rating I could have my stuff back if we we not satisfied with offer which was all talk and she would not follow through with it.We are sorry you had a bad experience with us! We try to be fair and you are always welcome to deny our offer if you are unhappy with it :)My return responseWe did deny your offer and your company refused to give us back our itemsIf you will stand by what you are saying we would be happy to come back and pick up our stuff you refused to return in the first place.The owner refused to stand by what she had stated and kept our items regardless [redacted] ***