Idaho Decking and Outdoor Living, LLC

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Regards, India ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11234412, and find that this resolution is satisfactory to me.
Regards,

This customer originally called stating her device would not power on. During our troubleshooting over the phone she stated that the last battery in the tube would not come out. That is not usually a result of a workmanship issue and we did send a prepaid label for the return of the
device. During investigation it was discovered that the insertion end of the device had been bent with enough force that the firm plastic tube which holds the batteries in place had been bent with enough force that the tube had narrowed, trapping the battery in place. Our warranty policy is to provide a free replacement for one year from date of purchase for warranty issues. If it is not a warranty issue or the device is beyond year from date of purchase we offer a replacement for a greatly reduced price. This customer was offered that reduced price at the time of both calls. She was not satisfied with that offer. Today I did take her e-mail and offered to send her the engineering findings along with pictures of the damage to the device but this complaint was filed before that e-mail could be sent As stated above the problem identified is not covered by the warranty for workmanship issues. To settle this complaint we will make an exception and send this individual a replacement device

This customer originally called stating her device would not power on. During our troubleshooting over the phone she stated that the last battery in the tube would not come out. That is not usually a result of a workmanship issue and we did send a prepaid label for the return of the
device. During investigation it was discovered that the insertion end of the device had been bent with enough force that the firm plastic tube which holds the batteries in place had been bent with enough force that the tube had narrowed, trapping the battery in place. Our warranty policy is to provide a free replacement for one year from date of purchase for warranty issues. If it is not a warranty issue or the device is beyond year from date of purchase we offer a replacement for a greatly reduced price. This customer was offered that reduced price at the time of both calls. She was not satisfied with that offer. Today I did take her e-mail and offered to send her the engineering findings along with pictures of the damage to the device but this complaint was filed before that e-mail could be sent As stated above the problem identified is not covered by the warranty for workmanship issues. To settle this complaint we will make an exception and send this individual a replacement device

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
India ***

I have discussed this complaint with both our administration and with our accounting department and the customers check will be cut and mailed today

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11234412, and find that this resolution is satisfactory to me.
Regards,

I doubt that the customer and our company will agree on how the damage occurred.? The device would have to be flexed very firmly beyond intended use for the damage to occur to the battery tube that trapped the batteryA replacement device was shipped earlier today to close out this complaint?

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
India ***

I doubt that the customer and our company will agree on how the damage occurred.  The device would have to be flexed very firmly beyond intended use for the damage to occur to the battery tube that trapped the battery. A replacement device was shipped earlier today to close out this complaint

I have discussed this complaint with both our administration and with our accounting department and the customers check will be cut and mailed today.