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Idaho Falls Furniture Direct

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Reviews Idaho Falls Furniture Direct

Idaho Falls Furniture Direct Reviews (4)

I have nothing in writing that the products they sell are made in the USOnly their claim in person that the product was made in Michigan.The lack of product information attached to the furniture which is standard with most furniture stores, including a brand name makes it impossible to verify in store They have made it so you have to take their word for the claims they are making Their business card claims to percent off retail which reinforces their claim that it could be made in the US if it's percent off retail The only evidence I have they actually made the claim was in their initial response in which she acknowledged that the conversation came up and that she claimed the company was from Michigan although it is actually in California Although she was not completely honest about what she said, she by her statement confirmed she claimed the couch to be made in USA

Complaint: ***
I am rejecting this response because: they did not tell the truth I did go visit the store, and posted as a reply to their add, that they advertise deep discounts from retail, but they were no better priced than any of the other stores I had visited, but unlike most stores there was no product information attached to tell what brand names the furniture was, and that they did not remove furnitureA deal breaker for me since I have no one to help
Sincerely,
*** ***

In regards to the purchase made by *** *** let me start from the beginningWhen he first came in to our location, he asked if we removed old furniture from customer's homesI told him no we do notWe have to pay our delivery person for that service and it has never been a service we provideWe
deliver the furniture, but have never removed old furnitureHe then left the location and went to our Facebook page and proceeded to write a complaint on our page that he is very disappointed and going on about how we do not offer this serviceHis comments were in the nature of don't do business with them because they do not remove the old furnitureI went above and beyond for him and made the exception for him to remove his old sofaWe normally charge a $dollar delivery fee and I said it would cost an extra $dollars to remove the old sofaWe did not hear from him for a whileThen he came in to purchase his sofa and he told me which one he wantedI quoted his priceHe was fine with itDid not even sit in it before paying for itThen he asked me where they come fromI told him I think the company is in MichiganLater that night I found out they are actually in CaliforniaHowever, he seemed ok with everythingI only charged him $dollars instead of the $that should have been chargedThen I see his comment on FacebookI deleted the comment after I private messaged him a response explaining that I thought it was Michigan, then later found out that they are actually in California, but I did not know that products were made in ChinaI assumed that they were made in CaliforniaNo where do we advertise that we have American made productsWe do sell American made products as well as others made all over the world, however, we do not put that in our adsI did not dismiss his complaint, however, I feel that we have not been able to satisfy himI did something for him that we do not normally do and he continues to put negative remarks on our FacebookAs far as his being able to get this sofa at *** *** they do not even sell this manufacturer so he would not be able to get it for $dollars lowerBefore pricing any of our products, I do thorough research to see what others are selling it forThe lowest I can find it for is $dollars and I sold it to him for $+ taxHe did not buy based on where the sofa was madeHe bought based on the fact that we made an exception to remove his old sofa and dispose of itAs I said before, he came in, did not even sit in the sofa before purchasing, then after paying asked questionsI am sorry that he feels the way that he doesWe strive to make all of our customers happy with their decisions and purchases, however, there are some that you cannot please no matter how hard you try

I have nothing in writing that the products they sell are made in the US. Only their claim in person that the product was made in Michigan.The lack of product information attached to the furniture which is standard with most furniture stores, including a brand name makes it impossible to verify in store.  They have made it so you have to take their word for the claims they are making.  Their business  card claims 30 to 80 percent off retail which reinforces their claim that it could be made in the US if it's 80 percent off retail.  The only evidence I have they actually made the claim was in their initial response in which she acknowledged that the conversation came up and that she claimed the company was from Michigan although it is actually in California.  Although she was not completely honest about what she said, she by her statement confirmed she claimed the couch to be made in USA.

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Address: 737 S Capital Ave, Idaho Falls, Idaho, United States, 83402-3965

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