I am writing today in response to your complaint #[redacted] on May 11, 2017. Please allow me to take a moment to introduce my company and our mission.Since 2001 MSM has been working with local businesses nationwide to promote awareness of important community issues like Drunk Driving, Drug...
Abuse, Breast Cancer Awareness, Blood Donation and many others. We simply produce radio spots which contain positive messages that are sponsored by the local businesses and aired on local radio stations across the country. We have contracts with approximately 1300 radio stations nationwide, including some of the country’s largest broadcast chains. Each year our company airs approximately 140,000 such messages which we feel made a real impression on the residents of the communities we serve.The MSM sales representative on this account, Ms. [redacted], has been with MSM for many years and is one of our most sincere and trustworthy representatives. That being said, we do not have absolute control over each presentation or how each customer interprets the conversation with our representative. I can tell you that we have never had such a complaint against Ms. [redacted] during her employment with MSM. Additionally, even though MSM deals with thousands and thousands of customers each year, we have had only two other complaints in the last three years – hence our A+ rating with the Revdex.com. Furthermore, if you visit our website (www.msminc.com), you can see that our mission of spreading positive messages is clear, and our blog section demonstrates the commitment of all our employees to participating in a wide variety of philanthropic activities each year. Our Customer Service Department is always willing to listen to each customer if that customer raises questions about their invoice. According to our records, however, we have left 11 messages and sent 7 letters to Mr. [redacted] but received no reply until this complaint. In the absence of any dialogue, our Customer Service Department will make every attempt to collect on the open invoice. Regarding the claim of prerecorded collection calls, I can assure you that MSM does not own or have access to any such equipment that would make a prerecorded collection message possible. We simply don’t (and can’t) do that with our systems.At the end of the day MSM exists to improve the lives of the communities in which we work, and of the businesses with whom we work. It is never our intention to anger or inconvenience well-meaning customers who commit to our message, and we always make every effort to maintain a positive relationship. As such, we will honor Mr. [redacted] request to cancel his invoice and write off the balance. Additionally, we will restrict his company from our records so that he will not be contact again for future projects. If I can be of further assistance, Mr. [redacted] can contact me directly at the number below.[redacted], PresidentMultimedia Sales & Marketing, Inc.t[redacted]@msminc.com847-919-1115
I am writing today in response to your complaint #[redacted] on May 11, 2017. Please allow me to take a moment to introduce my company and our mission.Since 2001 MSM has been working with local businesses nationwide to promote awareness of important community issues like Drunk Driving, Drug...
Abuse, Breast Cancer Awareness, Blood Donation and many others. We simply produce radio spots which contain positive messages that are sponsored by the local businesses and aired on local radio stations across the country. We have contracts with approximately 1300 radio stations nationwide, including some of the country’s largest broadcast chains. Each year our company airs approximately 140,000 such messages which we feel made a real impression on the residents of the communities we serve.The MSM sales representative on this account, Ms. [redacted], has been with MSM for many years and is one of our most sincere and trustworthy representatives. That being said, we do not have absolute control over each presentation or how each customer interprets the conversation with our representative. I can tell you that we have never had such a complaint against Ms. [redacted] during her employment with MSM. Additionally, even though MSM deals with thousands and thousands of customers each year, we have had only two other complaints in the last three years – hence our A+ rating with the Revdex.com. Furthermore, if you visit our website (www.msminc.com), you can see that our mission of spreading positive messages is clear, and our blog section demonstrates the commitment of all our employees to participating in a wide variety of philanthropic activities each year. Our Customer Service Department is always willing to listen to each customer if that customer raises questions about their invoice. According to our records, however, we have left 11 messages and sent 7 letters to Mr. [redacted] but received no reply until this complaint. In the absence of any dialogue, our Customer Service Department will make every attempt to collect on the open invoice. Regarding the claim of prerecorded collection calls, I can assure you that MSM does not own or have access to any such equipment that would make a prerecorded collection message possible. We simply don’t (and can’t) do that with our systems.At the end of the day MSM exists to improve the lives of the communities in which we work, and of the businesses with whom we work. It is never our intention to anger or inconvenience well-meaning customers who commit to our message, and we always make every effort to maintain a positive relationship. As such, we will honor Mr. [redacted] request to cancel his invoice and write off the balance. Additionally, we will restrict his company from our records so that he will not be contact again for future projects. If I can be of further assistance, Mr. [redacted] can contact me directly at the number below.[redacted], PresidentMultimedia Sales & Marketing, Inc.t[redacted]@msminc.com847-919-1115