Idaho Rock and Sand

On August 22nd we delivered Mr. [redacted]'s items.  Upon delivery one of his arm chairs was damaged and there were parts missing on one of the dining tables.  We took both pieces back in order to exchange for new.  On August 23rd, Mr. [redacted] called and informed us that there were...

a couple of snags in his mattress and his dining table was uneven.  He demanded we replace the mattress next day.  It takes us five days to order this mattress, so I told him we can either issue a credit on the current mattress or I can get him a new one by the end of the week.  He became very verbally abusive over the phone.  We finally agreed to a credit on the mattress of $150, and he would level his dining table as he didn't want us back to his home.  I told him I would contact his as soon as the new chair came in.  He also cancelled the second dining table set.  That day the credit for the dining table and the mattress was accidentally charged instead of refunded.  The following day our accountant caught the mistake and we called Mr. [redacted] to inform him of the mistake and get the refund completed.  He told one of our salespeople that if he came in the store "we wouldn't like what was going to happen."  This caused the staff to become concerned for their safety.  We apologize for the damage done to the merchandise on the first delivery.  It is our goal to have every customer experience an excellent sales, check out and delivery with Slumberland.  In this case, damage occurred with the merchandise that happened before it hit the Baraboo store.  We try our best to solve these issues with speed and ease, but in some cases it does take time to re-order items.  We have since picked up all the merchandise from Mr. [redacted]'s house, and the remainder of his refund was done on his card on August 27th.[redacted]