Idaho Sports & Spine, PLLC

HELLO MY NAME IS BO *** FROM BO KNOWS TIRE AND AUTO REPAIR LLC AND I AM HERE RESPONDING TO COMPLAINT #SORRY FOR LATE RESPONSE I WAS OUT OF STATE FOR A FEW WEEKS AND WOULD LIKE TO TAKE CARE OF THIS SITUATION ASAP. WE INSTALLED NEW FRONT BRAKE PADS AND NEW FRONT DISC ROTORS BECAUSE
THE FRONT BRAKE PADS WERE OVER 75% WORN AND THE FRONT DISC ROTORS WERE UNDER SPECTHE BRAKE SERVICE THAT WE DID WAS DONE CORRECTLY BY AN ASE CERTIFIED TECHIF YOU READ THE CUSTOMERS COMPLAINT THEY DROVE THIS VEHICLE ALL THE WAY TO NEW MEXICO WITH OUT ANY BRAKE PROBLEMS UNTIL THE CUSTOMER HAD TO SLAM ON HIS BRAKES AND THEN THE VIBRATING ISSUE STARTED? JUST SO YOU KNOW THAT I AM ALSO A ASE CERTIFIED MASTER AUTO TECHAND THE ONLY THING THAT WILL CAUSE ROTORS TO WARP/ FLAT SPOTS IS A LOT OF HEAT VERY FAST LIKE SLAMMING ON THE BRAKESITS NOT BO KNOWS TIRE AND AUTO REPAIR PROBLEM OF A WARPED ROTOR NOR THE MANUFACTURS PROBLEM WE CAN NOT CONTROL CUSTOMERS DRIVING HABITSARE BRAKE JOBS INCLUDE MONTH 12K MILE WARRANTY PARTS AND LABOR SO THE ONLY THING THAT I HAVE A PROBLEM WITH IS WHY THEY HAVD ANOTHER SHOP REPLACE FRONT ROTORS BECAUSE OF ON OR BOTH BEING WARPED INSTEAD OF RESURFACING THEM FOR A FRACION OF THE COST? I WOULD HAVE REFUNDED THE COST OF THE ROTORS IF THE CUSTOMER HAD BROUGHT ME THE ONES THAT HE HAD WARPED THAT WAY I COULD OF SENT THEM BACK TO THE MANUFACTUREBUT AT THE END OF THE DAY BO KNOWS TIRE AND AUTO REPAIR SHOULD NOT BE RESPONSIBLE FOR THIS ISSUE WE DID THE JOB RIGHT THE FIRST TIME! IF YOU HAVE ANY QUESTIONS PLEASE CONTACT ME AT THE SHOP *** THANK YOU