Idaho Surgery Center, LLC

Tell us why hereAs I stated in my previous statement, this customer seems to be confused about what she hired us to do. She has stated that we were contracted for an entire kitchen remodel project when in fact the contract specifically says we will not be painting or doing any flooring/tile work and not supplying any plumbing fixtures or light fixtures. There is no mention of any plumbing or heating work and no mention of baseboards, window trims or door trims of any kind. This would not be considered a full kitchen remodel. As I said previously, she was trying to save money and had plans to do some of the work on her own with the help of family and friends. She contracted us to do only some of the work. As for the vent, I had my licensed heating contractor do the work she requested. Since this was not expected it took a couple days for him to get there. During this time the wall was left open, she and I had multiple conversations about the wall and the vent. Which I discussed in my first response. In her statement she says my workers removed the wall and vent immediately without her knowledge. This just isn’t true. If that were the case she would have never even known there was a vent inside that wall. This customer had me give her over a dozen estimates on the work she wanted done, she had a very hard time making decisions. These estimates were for a multitude of work with many different variations. I don't believe she's lying or trying to be deceitful. I just think she has confused the agreed contract for one of the many different estimates she asked for while trying to decide what to contract us for. She says I never wrote anything down which isn’t true. We have a written contract with all the things we agreed upon. To address the licensing issue, I’m a member of the BBB and all licenses are current and valid. As I have previously stated, this customer has a very simple solution to her complaint. This being, put the wall back up. Two studs and a sheet of drywall is all that's needed. This however, is not acceptable to her which is why she had us remove the wall in the first place. It was important to her to have the kitchen plans remain the same. Sadly, she's very angry right now and seems more interested in lashing out at my company and damaging our reputation than fixing her vent. I have given her the solution to her complaint but she finds it unacceptable. It’s because of this that I recommend the BBB move to the next step. I have more documentation as well as witnesses that will prove what I’m saying is true....

The contractor has not addressed the issue of the permits that are required when removing walls, changing plumbing and electrical I asked the contractor for the names of the sub-contractors, but he refused to supply me with this information The contractor states he has a current license to remodel in Milwaukee I requested proof of this licensing, but the contractor refused to supply this information

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The contractor stated to me that if they found anything in the wall that would interfere with removing the wall, that he would not remove the wall and patch it up again Unfortunately his workers removed the entire wall and vent that went to the upper unit and then told me they found a mystery vent and they did not know why it was there The contractor named it the mystery vent There was heat coming up through the vent and I specifically ask the contractor whose heat that was and he stated it was the supply to the lower unit The contractor was also confused which venting went to which unit when he came to assess the issue Most of the comments in the contractors response are not true I found the contractor lied on many occasions The contractor was hired for an entire kitchen remodel The only part he was not hired for was a new floor I never asked him to paint anything, he told me they would apply texture and primer I would have done that I did all of the painting myself and I had discussed this with the electrician myself I also just found out that the contractor, electrician and plumber did not pull any permits for the work that was done The contractor stated that I was responsible for pulling the permits because I was going to install the floor then I became the contractor? I contacted the City of Milwaukee and they said this was not true Contractors are the only ones that can pull permits if required for the work being done One other thing I was told by the City of Milwaukee that they could not find a license on file for *** *** or E***y's Contruction which is required to do home remodeling in the City of Milwaukee I would also like this verified whether he is licensed They were numerous other issues during the project I am filing the complaint to protect others that might hire E***y's Construction in the future The workmanship was very poor and unfortunately I would not be able to recommend E***y's for any projects Mr*** is a nice guy but his attention to detail is lacking Everything that was done incorrectly he argued and always had an excuse Mr*** would never write anything down, therefore he forgot a lot of things that were discussed.What I would really like is the money to hire an inspector to come and inspect the work that was done to make sure it is all up to code
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Tell us why here...This homeowner, in an attempt to save money, was remodeling her daughter’s kitchen with the help of friends and family. She hired us to do very specific work on this kitchen and after we were done she would finish it herself. Like it so often happens in this business,
these plans don’t work out as friends and family often become too busyI believe it was because of this she decided to keep pushing work onto usWe weren't hired or paid for a lot of the work we eventually did. When I would explain to her that this was not what she had hired me for or this was not in the scope of work we agreed to, she would dismiss it and claim because we were doing one thing we should in turn do another. For example: because we reframed and dry walled a portion of the kitchen, we would be responsible for painting it as well, even though the contract specifically states we will not be painting this area. She claimed that because we dry walled it we would, of course, be responsible for priming and applying textured paint and she was only responsible for the last coat of paint not all the coats of paintThis is not what the contract states or anything close to what we agreed to prior but, as anyone in the service industry knows, sometimes it's easier to give people what they want and move on rather than argue through the entire project. This became a regular reoccurrence for this projectShe also found it hard to make all of the decisions that come with a major remodeling projectSo, again, she shifted the blame of her decisions on to us. One example of this was the vent. It is one kitchen vent not her entire heating and cooling system as she statesA major part of her concept for this kitchen was removing a wall between the kitchen and livingroom. In the contract I state, as I do in all contracts dealing with removal of walls, “we cannot determine the amount of wall being removed and it will only be as wide as the mechanicals (plumbing, electric, heating) allow.” There was never any mention of us removing or moving any of these mechanicals, it was simply not a part of our contractOnce this wall was opened we did find a vent leading to the upstairs (this is a duplex) along with a return for the lower level. I showed the customer and told her because of this vent she couldn't have her opening as wide as she wanted. Once again she simply added on to the work and told us to move the returnWhen I told her there was no mention of duct work in the contract she claimed that since we were already working in this area this was our responsibility. I decided to do the work to try and keep things peacefulShe not only got this work for free, she also criticized us for not doing it without her having to tell us toThis was quickly becoming the theme on this job. Now for the vent leading upstairsAt this point there was no way for us to know where it went or what it did. I informed the homeowner of this and she told me she believed that when they remodeled her kitchen upstairs, they removed this ventShe believed this was not a working vent and since she had all of her plans hinged on this wall being gone, she really pushed to remove this ventI explained even if they did remove it, there is a chance that it ties in to something else or simply wasn't removed and feeds another vent in the houseShe stated this was a risk she was willing to take to remove this wall. We left the wall open for a couple of days because she had a habit of making decisions and then later changing her mindHer claim when she would do this was "it was our fault for letting her make these decisions and as professionals we shouldn't allow her to make decisions she later won't like" Every contractor has been in this situationA homeowner chooses a paint color, outlet placement, cabinet design, etcand then after it's finished this homeowner regrets that decisionNow, we understand this happens sometimes and try to accommodate the homeowner the best we canMost people don't blame us for their changes and are usually very appreciative that we work with them until they find something that they are happy withThis was not the case here, every change was met with blame and the view we should have known what she wanted beforehand or we shouldn't have let her make those decisionsAfter a couple days of this wall being opened to what she nicknamed "the mystery vent" she gave us the authority to remove the vent. Now, months after the job has been completed, she's changed her mind and somehow it's our faultBecause, as she puts it "I shouldn't have let her make this decision". No business wants an unhappy customer and we try very hard to make people as happy as we canUnfortunately, some you can'tNow the homeowner is faced with a decision, the same as she had months ago, put the wall back up, at additional cost, and have that vent in the upstairs kitchen reattached or leave it the way it is and live without the one vent in the kitchenBecause of my experience with her I knew one day she might change her mind so I left everything in tact inside the upper unit and in the basement so they can be reconnected easilyOf course, this means she'll have to put the wall backHowever, this solution isn't acceptable to herShe wants me to somehow keep the opening and make the vent workKeeping in mind she wants this all for free.In closing, I chose to do the rerouting of the return duct for the lower level out of kindnessShe did not pay for any duct workI simply cannot continue to put other customers on hold and keep returning to her house to work for freeAll of these issues were explained before any work beganShe chose to have us continue with the original design and take out the wallIn order for her to keep that vent she will have to put the wall back upJust because you envision something doesn’t mean it is possibleI can’t simply put a vent where there is no wallI have attached the contract to show that all of this is trueThe contract had multiple projects the description for the first floor is what i'm referencing in my statement

Tell us why hereAs I stated in my previous statement, this customer seems to be confused about what she hired us to do.  She has stated that we were contracted for an entire kitchen remodel project when in fact the contract specifically says we will not be painting or doing any flooring/tile work and not supplying any plumbing fixtures or light fixtures. There is no mention of any plumbing or heating work and no mention of baseboards, window trims or door trims of any kind.  This would not be considered a full kitchen remodel. As I said previously, she was trying to save money and had plans to do some of the work on her own with the help of family and friends. She contracted us to do only some of the work.  As for the vent, I had my licensed heating contractor do the work she requested. Since this was not expected it took a couple days for him to get there. During this time the wall was left open, she and I had multiple conversations about the wall and the vent. Which I discussed in my first response.  In her statement she says my workers removed the wall and vent immediately without her knowledge.  This just isn’t true. If that were the case she would have never even known there was a vent inside that wall.   This customer had me give her over a dozen estimates on the work she wanted done, she had a very hard time making decisions.  These estimates were for a multitude of work with many different variations. I don't believe she's lying or trying to be deceitful. I just think she has confused the agreed contract for one of the many different estimates she asked for while trying to decide what to contract us for.  She says I never wrote anything down which isn’t true. We have a written contract with all the things we agreed upon. To address the licensing issue, I’m a member of the Revdex.com and all licenses are current and valid.  As I have previously stated, this customer has a very simple solution to her complaint. This being, put the wall back up.  Two studs and a sheet of drywall is all that's needed.  This however, is not acceptable to her which is why she had us remove the wall in the first place.  It was important to her to have the kitchen plans remain the same.   Sadly, she's very angry right now and seems more interested in lashing out at my company and damaging our reputation than fixing her vent. I have given her the solution to her complaint but she finds it unacceptable. It’s because of this that I recommend the Revdex.com move to the next step.  I have more documentation as well as witnesses that will prove what I’m saying is true....