Idahoan Foods

Dear Revdex.com,Please note that we have reached out to [redacted] on this matter and are awaiting her response to make sure all has been taken care of Thank you.Best, [redacted]

Dear Revdex.com,Please note that I have reached out to [redacted] regarding her order and am awaiting her response Thank you.Sincerely,Robert

Dear Revdex.com,We have sent a 3rd RMA (Return Merchandise Authorization) prepaid shipping label from FedEx to [redacted] via the email address provided We have also shipped a 4th physical RMA prepaid shipping label via USPS to [redacted] 's address on Live Oak Loop in Buda, TX The tracking number for the USPS parcel is [redacted] , and is expected to be delivered no later than Tuesday This should clear up any issues that [redacted] is having with her email account and remedy the matter at hand.Thank you,Robert A***

Dear Revdex.com,I reached out to Ms [redacted] on 12/29/explaining the process and asked her to check her Junk Mail for the Return Merchandise Authorization I have yet to receive a response However, I did notice that tracking shows the returned merchandise is on its way I've informed our Returns Deptto keep an eye for it Our Return processing time at the moment is under hours, so the refund will be processed as soon as it arrives here Should there be any further questions, please contact me Thank you.Sincerely,Robert A***

Dear BBB,After corresponding with [redacted] about the matter, we were able to assist her with the return and have a replacement/exchange ordered. The new order will likely be shipped out today.Thank you,Robert A***Origami Owl, LLC

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may
update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactoryI received my refund to my bank account this morningNo further action is necessary
Regards,
*** ***

Dear Revdex.com,We reached out to *** today regarding the matter complained of. We provided her with instructions on how to properly return her order to Origami Owl, as well as requesting additional information in order to assist her further. We look forward to her response. Thank
you.Sincerely,Robert A***Origami Owl, LLC

Dear Revdex.com,Please note that we have reached out to *** regarding this matter and are awaiting her response.Best,Robert A***

Dear Revdex.com,We have reached out to Christine about the issue and are awaiting her response. Thank you.Best,Robert A***

Dear *** Firstly, I'd like to apologize on behalf of Origami Owl for the problems you have experienced. I'd also like to take this time to inform you that I will be sending you a separate email detailing your order and tracking number for your package. Thank
you. Sincerely,*** ***

Dear Revdex.com,I have reached out to *** regarding her complaint about Order # ***. My conclusion is that a full refund for this order has already taken place, but will need additional time to reflect in her account. Please note that Origami Owl associates assisted *** with her
requests the best they could, including informing her that if Origami Owl was unable to cancel the order or retrieve the package, that she would need to dispute the charge with her bank as being fraudulent.In regards to fraudulent activity, Origami Owl is very aware that there has been a rise in fraudulent messages and has informed its Designers to be cautious of this fraudulent activity. Messages to Leadership and Top Influencing members were warned that phishing scams were arising with the holiday season on 12/17/2015. On 1/8/a letter was posted in News from The Nest via Origami Owl's back office that was, and is still, available to all ODesigners regarding the matter with information on how to safeguard yourself from these fraudulent acts.Because we take these types of phishing messages very seriously, we make sure to make our Designers aware of these types of situations as soon as they occur so Designers know what to look out for. We can certainly understand ***'s frustration and apologize for her experience. As stated above, please allow additional time for the refunded amount of $to reflect in the account.Best Regards,Robert A***

No one what so ever has contacted or told me HOW to return my order!!! This is untrue!!! I would love love love to have that information asap!!! Tks*** West

Dear Revdex.com,We have reached out to MsC*** regarding her order in hopes to resolve the issue. Thank you.Sincerely,Robert A***

Dear Revdex.com,Please note that Origami Owl has reached out *** via Email today to assist her with this complaint. We are working diligently to get to the bottom of this and make it right.Thank you,*** ***

Dear Revdex.com,Please note that we have reached out to *** on this matter and are awaiting her response to make sure all has been taken care of. Thank you.Best,*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Shannon C***

Dear Revdex.com,Please note that I have reached out to [redacted] regarding her order and am awaiting her response.  Thank you.Sincerely,Robert

Good Afternoon Revdex.com Representative, Please know that I reached out to [redacted] this morning via email to '[redacted]@gmail.com' to assist with the refund of her client's order.  I am awaiting her response to move forward with processing the refund.  Thank...

you. Best,Robert A[redacted]

[A default letter is provided here which indicates your acceptance...

of the business's response.  If you wish, you may update it before sending it.]I will wait until I have the item to let you know of my response.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear [redacted],Thank you for bringing this issue to our attention.  It is unfortunate that you had such an experience, and although this does not help you, the Designer [redacted] was no longer an active Designer with Origami Owl when you purchased items from her (She was canceled on...

8/1/2014).  I would however like to apologize on behalf of Origami Owl for your bad experience, and would like to take this time to make it right.  At this time, the Large Rose Gold "Faith" Plate [redacted] is no longer available due to it being retired.  The price point on the plate is $9.  Feel free to take a look at our newest collection of plates, with large plates at the same price point of $9 at '[redacted]://[redacted].[redacted].[redacted]/[redacted]/[redacted]/[redacted]'...⇄ and please choose one (1) plate at the $9 price point as a replacement and get back to me.  The Silver Vintage Cross charm CH1519 is still available and will be added to your choice of plate.Once you have chosen your plate, or if you have any questions, please contact me at [redacted]@[redacted].[redacted].Sincerely,[redacted]Origami Owl, LLCLegal Department