Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I reject their response Of interest, in their response is the first time they acknowledged having my jacket, a black shimmery jacket This was a Misook jacket valued at $400.00, not replaceable What they state is the jacket was not mine? If not mine, how did I know to describe it and now where is my jacket? (previous discussions regarding the jacket are in the original complaint which they always stated they never had the jacket) Very suspectAs far as the other issues, [redacted] *did come to our room on the 8th, not in the morning but only after I called for the room to be cleaned which was 3:pm Then [redacted] came to the room stating we did not have a reservation for the 8th I went to the front desk and showed them our confirmation for the 7th, 8th and 13th The mold issue is just another issue that I believe no one that I talked with regarding these three issues takes responsibility for honest responses and of course I would be upset continually having such poor service along with the “missing jacket” Now that they do acknowledge the jacket was there, they are responsible for compensating me for them losing it or someone took it from their back office Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I reject their response Of interest, in their response is the first time they acknowledged having my jacket, a black shimmery jacket This was a Misook jacket valued at $400.00, not replaceable What they state is the jacket was not mine? If not mine, how did I know to describe it and now where is my jacket? (previous discussions regarding the jacket are in the original complaint which they always stated they never had the jacket) Very suspectAs far as the other issues, [redacted] *did come to our room on the 8th, not in the morning but only after I called for the room to be cleaned which was 3:pm Then [redacted] came to the room stating we did not have a reservation for the 8th I went to the front desk and showed them our confirmation for the 7th, 8th and 13th The mold issue is just another issue that I believe no one that I talked with regarding these three issues takes responsibility for honest responses and of course I would be upset continually having such poor service along with the “missing jacket” Now that they do acknowledge the jacket was there, they are responsible for compensating me for them losing it or someone took it from their back office Regards, [redacted]
My original response stands!
Mrs.'s [redacted] is not corrrect The $charge was upheld by the credit card company where she made her initial dispute