I wish to state the Furniture Fair in Greenville NC VP of credit and Operations Manger Mr[redacted] (as he stated that he did not have to provide me with his first name)has no human compassion and lacks the articulation and customer service skills that furniture fair promotesHe is a poor reflection on the company as a wholeIn a recent telephone conversation I was belittled and spoken to as if less than humanVerbatim statements were: You probably won't pay Why, are we done You can ask for it but I don't have to give it (when asked in writing for the reasons of my denial of credit) You failed to disclose information (which was inaccurate considering it was never asked nor on any documents completed for credit request) The tone of this overall conversation was one in which I can never recall being treated and spoken to and truly left me emotional and in tears
Buyer beware!!!! I purchased two electric recliners from this store a love-seat and couch recliner with center console When we purchased the sofa the sales person sold us on a insurance policy that was supposed to cover "anything the manufacturer warranty didn't, other than animal scratches." Feeling that this would cover us for any unforeseeable issues we purchased the two recliners for around 2,so not cheap, and the warranty was another on top The fact is we should have read the full warranty informationTo include the fine print because, what the store person stated was a lie used to sell the couchesThe warranty only covers a small amount of wear and tear nothing majorNo where near worthManufacture warranty supposedly covers motors and electrical for yearsI'm sure unless I need to use it then nothing will be covered We found out that the warranty was garbage way to lateAfter owning the couches for only months we started noticing that they were poorly constructed and not wearing wellSince we figured even if they do fix them they probably would only cover them once we decided to wait to have them repairedSo we waited and put up with the couches losing all comfort and back support for another year, figuring that we had the warranty to cover itI will include some photos to show how badly these couches broke down and where the leather became brittle and split open So now it has been a year and months and we have finally got to a point where we just can't tolerate even siting in them anymore, so we callThe first person we talk to says oh, "no problem you have your warranty so I will call up and have the stuffing re-ordered." It should be in about two weeks from nowWe will call you when it comes in and arrange for the serviceA month later we call back to see why we haven't heard anythingThis time the employee that answer states that she doesn't know who we talked to but that it is not covered by either warranty manufacturers or the one we purchased from the storeThen being so good at customer service she proceeds to inform us "that we should have read the full warranty when we purchased and not listened to the sales person who sold it to us." So I now have two unusable pieces of garbage that no longer support in anyway shape or form that the store refuses to cover their cheaply made products PLEASE DO NOT BUY FROM HERE! They will do/say anything to get the sale but the furniture they sell here is not quality furniture based on my experienceI have had really cheap couches in the past that lasted me five yearsThese didn't even make the yearTo be honest they didn't even last six monthsVery disappointed
LIES AND DECEPTION to get the sale. HUGE MARK UPS before sale prices. I understand paying a little more to support the local stores, but their mark ups are ridiculous! There was a sectional with the retail price of $4599.99, then sale price at $2299.99, then clearance priced it at $1999.99. What a bargain, I thought, but after it was too late. I found the exact 4 piece online with free shipping for $1400 and a brand new 5 piece sectional on their website for $2299.99 after I purchased the "last discontinued piece". Here is my pathetic story. I bought a beautiful sectional on clearance, but before purchasing asked if they had a new one in stock. The sales woman ([redacted]) stated that it was a discontinued item, and the only piece was the floor model. Regrettably, I purchased the floor model along with the warranty and paid for delivery. I thought I was getting great service when they delivered it a few days later, but when it arrived, the chaise was wet from a leak in the truck. When I asked them what they would do, I had to talk to 2 managers ([redacted] and [redacted]) who then had to talk to their manager (who happened to be out of town at the time) to "fix" the issue. Apparently, because it was a clearance item, they didn't have standard protocol?? Even though I paid for their delivery service. A few days later, I was promised a new chaise. I thought it was strange they could get me a new item when it was a "discontinued piece", so I did a little digging and that is when my stomach turned at the thought of a local store scamming their own neighbors! When I asked the manager about this, and requested a return/refund, he stated the sale was final and claimed that the higher price is for the personal service. I don't know how they sleep at night lying to people daily! I accept that I made a mistake in stepping in that store, but I don't want anyone else to make the same mistake. WORST RETAIL EXPERIENCE EVER! Oh yeah, they delivered my new chaise today. Maybe it's the crappy experience, but I can't help but to think they just re-delivered the wet chaise.
I wish to state the Furniture Fair in Greenville NC VP of credit and Operations Manger Mr.[redacted] (as he stated that he did not have to provide me with his first name)has no human compassion and lacks the articulation and customer service skills that furniture fair promotes. He is a poor reflection on the company as a whole. In a recent telephone conversation I was belittled and spoken to as if less than human. Verbatim statements were:
1. You probably won't pay
2. Why, are we done
3. You can ask for it but I don't have to give it (when asked in writing for the reasons of my denial of credit)
4. You failed to disclose information (which was inaccurate considering it was never asked nor on any documents completed for credit request).
The tone of this overall conversation was one in which I can never recall being treated and spoken to and truly left me emotional and in tears.
Buyer beware!!!!
I purchased two electric recliners from this store a love-seat and couch recliner with center console. When we purchased the sofa the sales person sold us on a insurance policy that was supposed to cover "anything the manufacturer warranty didn't, other than animal scratches." Feeling that this would cover us for any unforeseeable issues we purchased the two recliners for around 2,900 so not cheap, and the warranty was another 300.00 on top.
The fact is we should have read the full warranty information. To include the fine print because, what the store person stated was a lie used to sell the couches. The warranty only covers a small amount of wear and tear nothing major. No where near 300.00 worth. Manufacture warranty supposedly covers motors and electrical for 5 years. I'm sure unless I need to use it then nothing will be covered.
We found out that the warranty was garbage way to late. After owning the couches for only 6 months we started noticing that they were poorly constructed and not wearing well. Since we figured even if they do fix them they probably would only cover them once we decided to wait to have them repaired. So we waited and put up with the couches losing all comfort and back support for another year, figuring that we had the warranty to cover it. I will include some photos to show how badly these couches broke down and where the leather became brittle and split open.
So now it has been a year and 6 months and we have finally got to a point where we just can't tolerate even siting in them anymore, so we call. The first person we talk to says oh, "no problem you have your warranty so I will call up and have the stuffing re-ordered." It should be in about two weeks from now. We will call you when it comes in and arrange for the service. A month later we call back to see why we haven't heard anything. This time the employee that answer states that she doesn't know who we talked to but that it is not covered by either warranty manufacturers or the one we purchased from the store. Then being so good at customer service she proceeds to inform us "that we should have read the full warranty when we purchased and not listened to the sales person who sold it to us."
So I now have two unusable pieces of garbage that no longer support in anyway shape or form that the store refuses to cover their cheaply made products. PLEASE DO NOT BUY FROM HERE! They will do/say anything to get the sale but the furniture they sell here is not quality furniture based on my experience. I have had really cheap couches in the past that lasted me five years. These didn't even make the year. To be honest they didn't even last six months. Very disappointed.
I wish to state the Furniture Fair in Greenville NC VP of credit and Operations Manger Mr[redacted] (as he stated that he did not have to provide me with his first name)has no human compassion and lacks the articulation and customer service skills that furniture fair promotesHe is a poor reflection on the company as a wholeIn a recent telephone conversation I was belittled and spoken to as if less than humanVerbatim statements were: You probably won't pay Why, are we done You can ask for it but I don't have to give it (when asked in writing for the reasons of my denial of credit) You failed to disclose information (which was inaccurate considering it was never asked nor on any documents completed for credit request) The tone of this overall conversation was one in which I can never recall being treated and spoken to and truly left me emotional and in tears
Buyer beware!!!! I purchased two electric recliners from this store a love-seat and couch recliner with center console When we purchased the sofa the sales person sold us on a insurance policy that was supposed to cover "anything the manufacturer warranty didn't, other than animal scratches." Feeling that this would cover us for any unforeseeable issues we purchased the two recliners for around 2,so not cheap, and the warranty was another on top The fact is we should have read the full warranty informationTo include the fine print because, what the store person stated was a lie used to sell the couchesThe warranty only covers a small amount of wear and tear nothing majorNo where near worthManufacture warranty supposedly covers motors and electrical for yearsI'm sure unless I need to use it then nothing will be covered We found out that the warranty was garbage way to lateAfter owning the couches for only months we started noticing that they were poorly constructed and not wearing wellSince we figured even if they do fix them they probably would only cover them once we decided to wait to have them repairedSo we waited and put up with the couches losing all comfort and back support for another year, figuring that we had the warranty to cover itI will include some photos to show how badly these couches broke down and where the leather became brittle and split open So now it has been a year and months and we have finally got to a point where we just can't tolerate even siting in them anymore, so we callThe first person we talk to says oh, "no problem you have your warranty so I will call up and have the stuffing re-ordered." It should be in about two weeks from nowWe will call you when it comes in and arrange for the serviceA month later we call back to see why we haven't heard anythingThis time the employee that answer states that she doesn't know who we talked to but that it is not covered by either warranty manufacturers or the one we purchased from the storeThen being so good at customer service she proceeds to inform us "that we should have read the full warranty when we purchased and not listened to the sales person who sold it to us." So I now have two unusable pieces of garbage that no longer support in anyway shape or form that the store refuses to cover their cheaply made products PLEASE DO NOT BUY FROM HERE! They will do/say anything to get the sale but the furniture they sell here is not quality furniture based on my experienceI have had really cheap couches in the past that lasted me five yearsThese didn't even make the yearTo be honest they didn't even last six monthsVery disappointed
LIES AND DECEPTION to get the sale. HUGE MARK UPS before sale prices. I understand paying a little more to support the local stores, but their mark ups are ridiculous! There was a sectional with the retail price of $4599.99, then sale price at $2299.99, then clearance priced it at $1999.99. What a bargain, I thought, but after it was too late. I found the exact 4 piece online with free shipping for $1400 and a brand new 5 piece sectional on their website for $2299.99 after I purchased the "last discontinued piece". Here is my pathetic story. I bought a beautiful sectional on clearance, but before purchasing asked if they had a new one in stock. The sales woman ([redacted]) stated that it was a discontinued item, and the only piece was the floor model. Regrettably, I purchased the floor model along with the warranty and paid for delivery. I thought I was getting great service when they delivered it a few days later, but when it arrived, the chaise was wet from a leak in the truck. When I asked them what they would do, I had to talk to 2 managers ([redacted] and [redacted]) who then had to talk to their manager (who happened to be out of town at the time) to "fix" the issue. Apparently, because it was a clearance item, they didn't have standard protocol?? Even though I paid for their delivery service. A few days later, I was promised a new chaise. I thought it was strange they could get me a new item when it was a "discontinued piece", so I did a little digging and that is when my stomach turned at the thought of a local store scamming their own neighbors! When I asked the manager about this, and requested a return/refund, he stated the sale was final and claimed that the higher price is for the personal service. I don't know how they sleep at night lying to people daily! I accept that I made a mistake in stepping in that store, but I don't want anyone else to make the same mistake. WORST RETAIL EXPERIENCE EVER! Oh yeah, they delivered my new chaise today. Maybe it's the crappy experience, but I can't help but to think they just re-delivered the wet chaise.
I wish to state the Furniture Fair in Greenville NC VP of credit and Operations Manger Mr.[redacted] (as he stated that he did not have to provide me with his first name)has no human compassion and lacks the articulation and customer service skills that furniture fair promotes. He is a poor reflection on the company as a whole. In a recent telephone conversation I was belittled and spoken to as if less than human. Verbatim statements were:
1. You probably won't pay
2. Why, are we done
3. You can ask for it but I don't have to give it (when asked in writing for the reasons of my denial of credit)
4. You failed to disclose information (which was inaccurate considering it was never asked nor on any documents completed for credit request).
The tone of this overall conversation was one in which I can never recall being treated and spoken to and truly left me emotional and in tears.
Buyer beware!!!!
I purchased two electric recliners from this store a love-seat and couch recliner with center console. When we purchased the sofa the sales person sold us on a insurance policy that was supposed to cover "anything the manufacturer warranty didn't, other than animal scratches." Feeling that this would cover us for any unforeseeable issues we purchased the two recliners for around 2,900 so not cheap, and the warranty was another 300.00 on top.
The fact is we should have read the full warranty information. To include the fine print because, what the store person stated was a lie used to sell the couches. The warranty only covers a small amount of wear and tear nothing major. No where near 300.00 worth. Manufacture warranty supposedly covers motors and electrical for 5 years. I'm sure unless I need to use it then nothing will be covered.
We found out that the warranty was garbage way to late. After owning the couches for only 6 months we started noticing that they were poorly constructed and not wearing well. Since we figured even if they do fix them they probably would only cover them once we decided to wait to have them repaired. So we waited and put up with the couches losing all comfort and back support for another year, figuring that we had the warranty to cover it. I will include some photos to show how badly these couches broke down and where the leather became brittle and split open.
So now it has been a year and 6 months and we have finally got to a point where we just can't tolerate even siting in them anymore, so we call. The first person we talk to says oh, "no problem you have your warranty so I will call up and have the stuffing re-ordered." It should be in about two weeks from now. We will call you when it comes in and arrange for the service. A month later we call back to see why we haven't heard anything. This time the employee that answer states that she doesn't know who we talked to but that it is not covered by either warranty manufacturers or the one we purchased from the store. Then being so good at customer service she proceeds to inform us "that we should have read the full warranty when we purchased and not listened to the sales person who sold it to us."
So I now have two unusable pieces of garbage that no longer support in anyway shape or form that the store refuses to cover their cheaply made products. PLEASE DO NOT BUY FROM HERE! They will do/say anything to get the sale but the furniture they sell here is not quality furniture based on my experience. I have had really cheap couches in the past that lasted me five years. These didn't even make the year. To be honest they didn't even last six months. Very disappointed.