IDCSERVCO

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Dear Ms [redacted] :Thank you for notifying DCSERVCO of the complaint referenced aboveWe found that the matter had been addressed and resolved with [redacted] prior to our receipt of the complaint.IDCSERVCO processes shipping and billing of orders assigned by unrelated independent sales companies The complaint relates to an order assigned by Executive Business Center on July 21, Along with the order, Executive Business Center included a copy of their Order Confirmation, which had been signed and faxed back to them by an employee in Mr***'s company on July (a copy is attached)According to our records, Executive Business Center is a registered telemarketer in the State of California, and the company has assured us of their compliance with telemarketing regulations.The invoice had a 30-day billing and went past due on August without any contact from the consumerOn September we contacted the consumer to inquire about payment of the pastdue invoiceThe following day we received an e-mail from Mr [redacted] expressing his complaintOur representative immediately made arrangements for return of the merchandise at no charge to the Consumer.There are a number of incorrect statements in the complaintThe complaint implies that IDCSERVCO called the consumer to solicit the order; in fact, we do not employ sales personnel and we have never solicited any orderThe complaint states that our return policy says the consumer "...can only return the item within days of receipt,” but that the invoice is sent well after daysIn fact, a copy of the invoice showing the return policy is included with the merchandiseIn addition, the policy states, “Time for cancellation will be extended for good reason." This was demonstrated by our representative's prompt handling of the return when she was notified of the consumer's complaint.The complaint also states that our company “...is posing as a proxy between the consumer and a fictitious business Executive Business Center." As support for this statement the complaint notes that the mailing addresses of the two businesses are miles apartTo be frank, this is speculation on the part of the consumer and it is entirely falseWe sent Mr [redacted] an e-mail on September to assure him the situation was being resolved and including the following: "...the fact is that every sales company that chooses our services, including Executive Business Center, is wholly separate from and independent of IDCSERVCOThere is no common ownership between our company and any of the sales companies, and we have never been physically co-located with any of them."

RE: Revdex.com ID # [redacted] - [redacted] Company Films - Invoice # [redacted] Dear Ms [redacted] :Thank you for forwarding the complaint referenced above to IDCSERVCoOur company processes shipping and billing of orders assigned by unrelated Independent sales companiesHowever, We do not employ sales personnel or solicit ordersThe complaint relates to orders that were assigned by Resource Processing CenterThe complaint states incorrectly that an IDCSERVCO employee solicited the ordersOur records show that Resource Processing Center had confirmed each of the orders with a faxed Order Confirmation that was signed and faxed back to them by the consumer prior to assignment to IDCSERVCO for processing (copies are attached).We arranged for return of merchandise from the current invoice ( [redacted] ) via UPS as requested in the complaint, and we notified Resource Processing Center of the situationResource Processing Center responded that they contacted the consumer to review the complaint and that they disagreed with the allegationsWe followed up with the consumer, who related that Resource Processing Center said they would not contact her company for any future business, and that this resolved the situation satisfactorilyAccording to our records, Resource Processing Center is a registered telemarketer in the State of California, and the company has assured us of their compliance with telemarketing regulations.Please notify me if you need any further information.- |JinsnodgÍáss t Account Services Manager |DCSERVCO

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

RE: Revdex.com ID #***-*** ***Company Films - Invoice #***Dear Ms***:Thank you for forwarding the complaint referenced above to IDCSERVCoOur company processes shipping and billing of orders assigned by unrelated Independent sales companiesHowever, We do not employ sales personnel
or solicit ordersThe complaint relates to orders that were assigned by Resource Processing CenterThe complaint states incorrectly that an IDCSERVCO employee solicited the ordersOur records show that Resource Processing Center had confirmed each of the orders with a faxed Order Confirmation that was signed and faxed back to them by the consumer prior to assignment to IDCSERVCO for processing (copies are attached).We arranged for return of merchandise from the current invoice (***) via UPS as requested in the complaint, and we notified Resource Processing Center of the situationResource Processing Center responded that they contacted the consumer to review the complaint and that they disagreed with the allegationsWe followed up with the consumer, who related that Resource Processing Center said they would not contact her company for any future business, and that this resolved the situation satisfactorilyAccording to our records, Resource Processing Center is a registered telemarketer in the State of California, and the company has assured us of their compliance with telemarketing regulations.Please notify me if you need any further information.- |JinsnodgÍáss t Account Services Manager |DCSERVCO

Dear MS***:Thank you for forwarding the complaint referenced above to IDCSERVCOThe complaint relates to an order that was assigned to our company on January 15, by Resource Processing CenterResource Processing Center is an unrelated independent sales company for which we process
shipping and billing of ordersThe complaint states that IDCSERVCO called the consumer to solicit the order, but that is not correctIn fact, we do not employ sales personnel or sales companies, and we do not solicit any orders,Our records show that Resource Processing Center assigned the order along with a copy of their Order Confirmation, which was signed and faxed back to them by an employee in the consumer's office on January The Order Confirmation identified Resource Processing Center and included a disclosure of the company's status as an independent supplier (a copy is enclosed)According to our records, Resource Processing Center is a registered telemarketer in the State of California, and the company has assured us of their compliance with telemarketing regulations.We received correspondence regarding the order directly from *** *** on February Ms*** informed us that the merchandise was en route back to IDCSERVCO, and we submitted the invoice to have the billing stoppedWe notified Resource Processing Center of the situation (and of the Revdex.com complaint when we received it)Resource Processing Center has responded that they disagreed with the allegation and that they called Ms*** to discuss her complaintIn a follow up Ms, *** related that, per her request, Resource Processing Center said they would take her company off their call listWe have not yet received the merchandise back, but the billing was stopped and full credit will be applied when the merchandise is here.Please notify me if you have any questions.Sincerely,*** ***

Dear Ms***:Thank you for notifying DCSERVCO of the complaint referenced aboveWe found that the matter had been addressed and resolved with *** *** prior to our receipt of the complaint.IDCSERVCO processes shipping and billing of orders assigned by unrelated independent sales companies
The complaint relates to an order assigned by Executive Business Center on July 21, Along with the order, Executive Business Center included a copy of their Order Confirmation, which had been signed and faxed back to them by an employee in Mr***'s company on July (a copy is attached)According to our records, Executive Business Center is a registered telemarketer in the State of California, and the company has assured us of their compliance with telemarketing regulations.The invoice had a 30-day billing and went past due on August without any contact from the consumerOn September we contacted the consumer to inquire about payment of the pastdue invoiceThe following day we received an e-mail from Mr*** expressing his complaintOur representative immediately made arrangements for return of the merchandise at no charge to the Consumer.There are a number of incorrect statements in the complaintThe complaint implies that IDCSERVCO called the consumer to solicit the order; in fact, we do not employ sales personnel and we have never solicited any orderThe complaint states that our return policy says the consumer "...can only return the item within days of receipt,” but that the invoice is sent well after daysIn fact, a copy of the invoice showing the return policy is included with the merchandiseIn addition, the policy states, “Time for cancellation will be extended for good reason." This was demonstrated by our representative's prompt handling of the return when she was notified of the consumer's complaint.The complaint also states that our company “...is posing as a proxy between the consumer and a fictitious business Executive Business Center." As support for this statement the complaint notes that the mailing addresses of the two businesses are miles apartTo be frank, this is speculation on the part of the consumer and it is entirely falseWe sent Mr*** an e-mail on September to assure him the situation was being resolved and including the following: "...the fact is that every sales company that chooses our services, including Executive Business Center, is wholly separate from and independent of IDCSERVCOThere is no common ownership between our company and any of the sales companies, and we have never been physically co-located with any of them."

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear Ms. [redacted]:Thank you for notifying DCSERVCO of the complaint referenced above. We found that the matter had been addressed and resolved with [redacted] prior to our receipt of the complaint.IDCSERVCO processes shipping and billing of orders assigned by unrelated independent sales companies....

The complaint relates to an order assigned by Executive Business Center on July 21, 2015. Along with the order, Executive Business Center included a copy of their Order Confirmation, which had been signed and faxed back to them by an employee in Mr. [redacted]'s company on July 20 (a copy is attached). According to our records, Executive Business Center is a registered telemarketer in the State of California, and the company has assured us of their compliance with telemarketing regulations.The invoice had a 30-day billing and went past due on August 20 without any contact from the consumer. On September 9 we contacted the consumer to inquire about payment of the pastdue invoice. The following day we received an e-mail from Mr. [redacted] expressing his complaint. Our representative immediately made arrangements for return of the merchandise at no charge to the Consumer.There are a number of incorrect statements in the complaint. The complaint implies that IDCSERVCO called the consumer to solicit the order; in fact, we do not employ sales personnel and we have never solicited any order. The complaint states that our return policy says the consumer "...can only return the item within 3 days of receipt,” but that the invoice is sent well after 3 days. In fact, a copy of the invoice showing the return policy is included with the merchandise. In addition, the policy states, “Time for cancellation will be extended for good reason." This was demonstrated by our representative's prompt handling of the return when she was notified of the consumer's complaint.The complaint also states that our company “...is posing as a proxy between the consumer and a fictitious business Executive Business Center." As support for this statement the complaint notes that the mailing addresses of the two businesses are 12 miles apart. To be frank, this is speculation on the part of the consumer and it is entirely false. We sent Mr. [redacted] an e-mail on September 10 to assure him the situation was being resolved and including the following: "...the fact is that every sales company that chooses our services, including Executive Business Center, is wholly separate from and independent of IDCSERVCO. There is no common ownership between our company and any of the sales companies, and we have never been physically co-located with any of them."

Dear MS. [redacted]:Thank you for forwarding the complaint referenced above to IDCSERVCO. The complaint relates to an order that was assigned to our company on January 15, 2016 by Resource Processing Center. Resource Processing Center is an unrelated independent sales company for which we process...

shipping and billing of orders. The complaint states that IDCSERVCO called the consumer to solicit the order, but that is not correct. In fact, we do not employ sales personnel or sales companies, and we do not solicit any orders,Our records show that Resource Processing Center assigned the order along with a copy of their Order Confirmation, which was signed and faxed back to them by an employee in the consumer's office on January 14. The Order Confirmation identified Resource Processing Center and included a disclosure of the company's status as an independent supplier (a copy is enclosed). According to our records, Resource Processing Center is a registered telemarketer in the State of California, and the company has assured us of their compliance with telemarketing regulations.We received correspondence regarding the order directly from [redacted] on February 22. Ms. [redacted] informed us that the merchandise was en route back to IDCSERVCO, and we submitted the invoice to have the billing stopped. We notified Resource Processing Center of the situation (and of the Revdex.com complaint when we received it). Resource Processing Center has responded that they disagreed with the allegation and that they called Ms. [redacted] to discuss her complaint. In a follow up Ms, [redacted] related that, per her request, Resource Processing Center said they would take her company off their call list. We have not yet received the merchandise back, but the billing was stopped and full credit will be applied when the merchandise is here.Please notify me if you have any questions.Sincerely,[redacted]

RE: Revdex.com ID #[redacted]Company Films - Invoice #[redacted]Dear Ms. [redacted]:Thank you for forwarding the complaint referenced above to IDCSERVCo. Our company processes shipping and billing of orders assigned by unrelated Independent sales companies. However, We do not employ sales personnel...

or solicit orders. The complaint relates to orders that were assigned by Resource Processing Center. The complaint states incorrectly that an IDCSERVCO employee solicited the orders. Our records show that Resource Processing Center had confirmed each of the orders with a faxed Order Confirmation that was signed and faxed back to them by the consumer prior to assignment to IDCSERVCO for processing (copies are attached).We arranged for return of merchandise from the current invoice ([redacted]) via UPS as requested in the complaint, and we notified Resource Processing Center of the situation. Resource Processing Center responded that they contacted the consumer to review the complaint and that they disagreed with the allegations. We followed up with the consumer, who related that Resource Processing Center said they would not contact her company for any future business, and that this resolved the situation satisfactorily. According to our records, Resource Processing Center is a registered telemarketer in the State of California, and the company has assured us of their compliance with telemarketing regulations.Please notify me if you need any further information.- |JinsnodgÍáss t Account Services Manager |DCSERVCO .

Review: Resource Processing Center cold called our store, tricked a member of staff to telling them information about our printer, and then when they were transferred to the individual responsible for buying office supplies they misrepresented themselves as a company we had an existing account with. They then told us they had made a mistake in not informing us about a price change (still representing themselves as a dealer we normally buy with). It was only when they sent a fax with their actual company name in it (as an invoice) that this deception was realized.Desired Settlement: We do not want them to contact us again nor any other companies that may be tricked into a sale

Business

Response:

September 10, 2014

RE: [redacted]

Resource Processing Center follows strict verrification procedures prior to shipment of any merchandise. Orders are placed in writing prior to

shipment of merchandise where terms are agreed upon. As is their right, this consumer canceled this order and this transaction has been

closed.

We disagree with the statement by the consumer, After investigation, we there was no case of misrepresentation. The confirmation sent was

an ORDER CONFIRMATION not an invoice. \Me will refrain from contacting this consumer in the future.

Sincerely,

Customer Service

Review: This company calls numerous times and claims to be the company we do business for for toner; they fish for information about our copier and more than once have tried to claim we have a contract for shipping toner and can they have the copier information and approval to ship toner. I have NEVER dealt with this company and every time I tell them that we have a contract with another company - they still try to "bully" the information out of me. When in the past I try to get the company name, they automatically hang up. Today, they actually gave the name and when I asked them to verify, once again they hung up. This practice is dishonest, deceiving and deplorable and from what I can gather on review websites they have "taken" many others with this ploy and proceed to send them overpriced product.Desired Settlement: I want this company to stop contacting this company. We pride ourselves in doing business with honest, law-abiding companies and have NO intention of every doing business with their sleazy company.

Review: IDCServco called and stated they were our "current toner provider", asking us to reorder toner. The invoice received is ten times the price we normally pay for toner - $619.00 or a toner that normally costs less than $60. We believe this is fraud.Desired Settlement: We would like IDCSERVCO to either give us the toner or reduce the price on the invoice to $60. Invoice number 467253, account no: 7418700

Business

Response:

Dear MS. [redacted]:Thank you for forwarding the complaint referenced above to IDCSERVCO. The complaint relates to an order that was assigned to our company on January 15, 2016 by Resource Processing Center. Resource Processing Center is an unrelated independent sales company for which we process shipping and billing of orders. The complaint states that IDCSERVCO called the consumer to solicit the order, but that is not correct. In fact, we do not employ sales personnel or sales companies, and we do not solicit any orders,Our records show that Resource Processing Center assigned the order along with a copy of their Order Confirmation, which was signed and faxed back to them by an employee in the consumer's office on January 14. The Order Confirmation identified Resource Processing Center and included a disclosure of the company's status as an independent supplier (a copy is enclosed). According to our records, Resource Processing Center is a registered telemarketer in the State of California, and the company has assured us of their compliance with telemarketing regulations.We received correspondence regarding the order directly from [redacted] on February 22. Ms. [redacted] informed us that the merchandise was en route back to IDCSERVCO, and we submitted the invoice to have the billing stopped. We notified Resource Processing Center of the situation (and of the Revdex.com complaint when we received it). Resource Processing Center has responded that they disagreed with the allegation and that they called Ms. [redacted] to discuss her complaint. In a follow up Ms, [redacted] related that, per her request, Resource Processing Center said they would take her company off their call list. We have not yet received the merchandise back, but the billing was stopped and full credit will be applied when the merchandise is here.Please notify me if you have any questions.Sincerely,[redacted]

Review: False account information and overpriced products. I first received a call on 11/19/2015 from [redacted] at IDC Servco. The call was for [redacted], an employee who had recently left the company and whose position I took over. [redacted] told me that [redacted] had placed an order with them that required payment in order to be fulfilled. But it was brought to my attention today that [redacted] had cancelled the order and our account with them before he had left our offices in May 2015. [redacted] never told me this and has called me several times to fulfill more orders in order to pay off our account. I have been told several times that this order will be our last and that if we cancel our account, they will charge us over $2000 as a cancellation fee, which will end up costing us more than going through with the order. But they have been charging us approximately $1500 last month, and again this month to complete our orders. Back in November, I was told that that order would be the last one and that they would take us out of their system, but they have not. Now the continue to bill us even though we have a supplier.Desired Settlement: We do not wish for IDC Servco to continue contacting our business. We do not wish for to pay the remainder to the invoice that have been sent to us, nor the cancellation fee. We wish to be removed from their system completely.

Business

Response:

RE: Revdex.com ID #[redacted]Company Films - Invoice #[redacted]Dear Ms. [redacted]:Thank you for forwarding the complaint referenced above to IDCSERVCo. Our company processes shipping and billing of orders assigned by unrelated Independent sales companies. However, We do not employ sales personnel or solicit orders. The complaint relates to orders that were assigned by Resource Processing Center. The complaint states incorrectly that an IDCSERVCO employee solicited the orders. Our records show that Resource Processing Center had confirmed each of the orders with a faxed Order Confirmation that was signed and faxed back to them by the consumer prior to assignment to IDCSERVCO for processing (copies are attached).We arranged for return of merchandise from the current invoice ([redacted]) via UPS as requested in the complaint, and we notified Resource Processing Center of the situation. Resource Processing Center responded that they contacted the consumer to review the complaint and that they disagreed with the allegations. We followed up with the consumer, who related that Resource Processing Center said they would not contact her company for any future business, and that this resolved the situation satisfactorily. According to our records, Resource Processing Center is a registered telemarketer in the State of California, and the company has assured us of their compliance with telemarketing regulations.Please notify me if you need any further information.- |JinsnodgÍáss t Account Services Manager |DCSERVCO .

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: This company cold calls people with our company to sell them toner cartridges that are supposedly on sale. They have verbiage on the back of there invoice that you can only return the item within 3 days of receipt. But the invoice is sent well after 3 days with this. They also are supposedly not affiliated with the "SALES COMPANY" but their mailing addresses are 12 miles apart. This IDCSERVPRO is posing a proxy between the consumer and a fictitious business "Executive Business Center"Desired Settlement: I'd like to return this toner and not have to pay for it.

Business

Response:

Dear Ms. [redacted]:Thank you for notifying DCSERVCO of the complaint referenced above. We found that the matter had been addressed and resolved with [redacted] prior to our receipt of the complaint.IDCSERVCO processes shipping and billing of orders assigned by unrelated independent sales companies. The complaint relates to an order assigned by Executive Business Center on July 21, 2015. Along with the order, Executive Business Center included a copy of their Order Confirmation, which had been signed and faxed back to them by an employee in Mr. [redacted]'s company on July 20 (a copy is attached). According to our records, Executive Business Center is a registered telemarketer in the State of California, and the company has assured us of their compliance with telemarketing regulations.The invoice had a 30-day billing and went past due on August 20 without any contact from the consumer. On September 9 we contacted the consumer to inquire about payment of the pastdue invoice. The following day we received an e-mail from Mr. [redacted] expressing his complaint. Our representative immediately made arrangements for return of the merchandise at no charge to the Consumer.There are a number of incorrect statements in the complaint. The complaint implies that IDCSERVCO called the consumer to solicit the order; in fact, we do not employ sales personnel and we have never solicited any order. The complaint states that our return policy says the consumer "...can only return the item within 3 days of receipt,” but that the invoice is sent well after 3 days. In fact, a copy of the invoice showing the return policy is included with the merchandise. In addition, the policy states, “Time for cancellation will be extended for good reason." This was demonstrated by our representative's prompt handling of the return when she was notified of the consumer's complaint.The complaint also states that our company “...is posing as a proxy between the consumer and a fictitious business Executive Business Center." As support for this statement the complaint notes that the mailing addresses of the two businesses are 12 miles apart. To be frank, this is speculation on the part of the consumer and it is entirely false. We sent Mr. [redacted] an e-mail on September 10 to assure him the situation was being resolved and including the following: "...the fact is that every sales company that chooses our services, including Executive Business Center, is wholly separate from and independent of IDCSERVCO. There is no common ownership between our company and any of the sales companies, and we have never been physically co-located with any of them."

Deceptive business practices with cold calls selling toner from a supposed "Executive Business Center". Verbiage on invoice with terms such as must return product with 3 days of receipt. But they send the invoice well after that.