In response to the letter you sent dated 10/for 10# [redacted] at [redacted] ***, we didreceive a call from the home owner and we reviewed the service records that were done on this home.We have detailed records from our service department showing all calls and none showed extremely highmoisture levels or repeatedly returning as described in their letter.There was a can on 12123/that showed a motor failed but not knowing how long that motor was outwould have a big Impact because that is what does all the ventilationI am not sure what they referred toas something not being installed right because we have nothing in our notes and none of our servicetachs remember that same conversation, maybe they misunderstood something that was said.It seems a little extreme to ask someone to refinish windows on a year old home even under the bestconditions and if the wood windows require refinishing that could be from sun damage alone.There are too many things that can contribute to the furnace/ventilation system not working properly ifthey don't maintain their system:o What they set humidity level ato Old they regularly clean their filters and core on air exchangero Old they keep intake and exhaust screens clean on outside of homeAfter revieWing our records they only show a few calls in a year period Which is not propermaintenance for a system like theirs, we can provide a copy of our ~rvice records if you would needthem.Sincerely,~~
In response to the letter you sent dated 10/for 10# [redacted] at [redacted] ***, we didreceive a call from the home owner and we reviewed the service records that were done on this home.We have detailed records from our service department showing all calls and none showed extremely highmoisture levels or repeatedly returning as described in their letter.There was a can on 12123/that showed a motor failed but not knowing how long that motor was outwould have a big Impact because that is what does all the ventilationI am not sure what they referred toas something not being installed right because we have nothing in our notes and none of our servicetachs remember that same conversation, maybe they misunderstood something that was said.It seems a little extreme to ask someone to refinish windows on a year old home even under the bestconditions and if the wood windows require refinishing that could be from sun damage alone.There are too many things that can contribute to the furnace/ventilation system not working properly ifthey don't maintain their system:o What they set humidity level ato Old they regularly clean their filters and core on air exchangero Old they keep intake and exhaust screens clean on outside of homeAfter revieWing our records they only show a few calls in a year period Which is not propermaintenance for a system like theirs, we can provide a copy of our ~rvice records if you would needthem.Sincerely,~~