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Ideal Air Services Reviews (8)

Revdex.com or whom it may concern, Responding to Ms [redacted] ’s complaint, Taftsberry DrHouston, TX To begin, Ms [redacted] called us for service on the July 4th weekend We had replaced a run capasitor on March 30, which failed July 4, We provide a month warranty on parts changed/replaced This part was months beyond our warranty We would have replaced the part at no charge because we expect the part to have a longer life We did not have the opportunity to do so because the customer would not wait until the next day The homeowner claims that we installed the wrong part (assumed/told by other service provider) Ms [redacted] did/could not provide our failed part to show what size the part was that failed so I could see and verify that it was the part we installed on 3/30/ Our invoice shows that we installed a 45/dual run capasitor We have attached the manufacturer data that shows that the part that we installed was the correct partOn April 30, we performed her AC Tu(maintenance) We supposedly found the drain to be slow and cleared it with CO(we normally charge for clearing a clogged drain but no fee was charged).Normally we find a rubber/plastic flexible hose that connects the AC drain to the sink p-trap that we would remove and vacuum clean Ms [redacted] does not have this, her line is all PVC pipe which is glued We do not cut the PVC, we refer to a plumberWe install algaecide tablets (5) in each evaporator coil main drain pan each Spring when doing a Tune-up After we pour a minimum of one gallon of water in the pan (which would have been why we could see that the drain was not up to our standard originally)We provide a Day warranty on all drains clearedIn this instance, April 30, thru September 23, is days, which is well beyond that warranty However we would have cleared the drain for her had we found that to be the caseMy technician went out on September 24, (whom has years of service experience and had a helper/trainee with him) poured gallons of water into her drain pan and could not determine how the water got on her ceiling At which time he recommended she contact a plumberMs [redacted] can speculate that my technician did not install the algaecide tablets if she wants If we opened her unit and poured water into her pan and attempted to clear the drain (for free), why would he not put the algaecide tablets into what was open and had total access to? I believe he didMaintenance is not a warranty that guarantees that nothing will happen to your unit/system/home A lot of the drain clogs that we find are going to sinks that rarely get used! I feel we did our job I believe Ms [redacted] feels that she has purchased a “warranty” not a maintenance/service plan We do our best through our procedures to provide the longest life, most dependable machine that we can give the homeownerNote to the Revdex.com: we apologize for our delay in responding to this complaint, we are not accustomed to complaints Sincerely, James S***, owner Tell us why here

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Sent: Monday, November 07, 10:AM Subject: Complaint # [redacted] This is in response to Ideal Service’s letter The Company claims that I could not wait until the next day to repair the A/C As explained to the Company, it was a 4th of July weekend with high temperatures I had family in town which included toddlers The temperature at 8:a.mregistered at degrees in the home and was expected to climb It was not feasible to waitThe statements made in regards to April 30, are inaccurate and after the fact The technician did not recommend contacting a plumber The Company is making the assumption that the technicians performed the tasks as described It is those procedures which are in question In addition, the Company has stated that the technician recommended a plumber on September 24, That is incorrect I made the decision to contact a plumber and roof inspector, in that order, ONLY after the technician assured me that the leak was not from the HVAC The document attached indicates that the HVAC was not leaking A photo is also provided which clearly demonstrates that all of the water pooled was directly underneath the AC (indicated by dark wood) and that water was spooling from the pipe—which could not have been overlooked.Most disappointing in this process has been that the Company has placed 100% of the blame on me, the customer It has demonstrated poor customer service and I certainly have lost trust and confidence in the services of the Company as well as its ability to operate with good will and trust.Sent from Mail for [redacted] **

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is not satisfactory to be and will proceed in another direction Thank you

I do not feel we are responsible for Ms [redacted] ’s home issues I have reviewed all of the documentation provided by the technician from the visit to customer’s home and believe we fulfilled our obligations for the maintenance Ms [redacted] joined our maintenance service plan that included an Air Conditioner Tu(performed 4/30/16) and Heater Tu(performed 11/16/15) We did not charge Ms [redacted] anything beyond maintenance The day warranty for the drain line clearing was already expired before the water damage occurred At this point I believe she does not feel she received value for the $maintenance we provided so today we gladly refunded that money (sent via mail) and closed her customer file.I would also like it documented that I called the Revdex.com three times and was not able to speak with someone, I was directed to send an email I was very much hoping to speaking with someone to help avoid a never-ending email conversation Sincerely, James S***, owner 713-304-

I do not feel we are responsible for Ms. [redacted]’s home issues  I have reviewed all of the documentation provided by the technician from the visit to customer’s home and believe we fulfilled our obligations for the maintenance.  Ms. [redacted] joined our maintenance service plan that included an Air Conditioner Tune-up (performed 4/30/16) and Heater Tune-up (performed 11/16/15).  We did not charge Ms. [redacted] anything beyond maintenance.  The 90 day warranty for the drain line clearing was already expired before the water damage occurred.  At this point I believe she does not feel she received value for the $130 maintenance we provided so today we gladly refunded that money (sent via mail) and closed her customer file.I would also like it documented that I called the Revdex.com three times and was not able to speak with someone, I was directed to send an email.  I was very much hoping to speaking with someone to help avoid a never-ending email conversation.   Sincerely, James S[redacted], owner 713-304-9572

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is not satisfactory to be and will proceed in another direction.  Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.   Sent: Monday, November 07, 2016 10:02 AM Subject: Complaint #[redacted]This is in response to Ideal Service’s letter.   The Company claims that I could not wait until the next day to repair the A/C.  As explained to the Company, it was a 4th of July weekend with high temperatures.  I had family in town which included 2 toddlers.  The temperature at 8:00 a.m. registered at 80 degrees in the home and was expected to climb.  It was not feasible to wait. The statements made in regards to April 30, 2016 are inaccurate and after the fact.  The technician did not recommend contacting a plumber.  The Company is making the assumption that the technicians performed the tasks as described.  It is those procedures which are in question.  In addition, the Company has stated that the technician recommended a plumber on September 24, 2016.  That is incorrect.  I made the decision to contact a plumber and roof inspector, in that order, ONLY after the technician assured me that the leak was not from the HVAC.  The document attached indicates that the HVAC was not leaking.  A photo is also provided which clearly demonstrates that all of the water pooled was directly underneath the AC (indicated by dark wood) and that water was spooling from the pipe—which could not have been overlooked.Most disappointing in this process has been that the Company has placed 100% of the blame on me, the customer.  It has demonstrated poor customer service and I certainly have lost trust and confidence in the services of the Company as well as its ability to operate with good will and trust.Sent from Mail for [redacted]

Revdex.com or whom it may concern, Responding to Ms. [redacted]’s complaint, 9230 Taftsberry Dr. Houston, TX  77095.  To begin, Ms. [redacted] called us for service on the July 4th weekend 2016.  We had replaced a run capasitor on March 30, 2015 which failed July 4,...

2016.  We provide a 12 month warranty on parts changed/replaced.  This part was 4 months beyond our warranty.  We would have replaced the part at no charge because we expect the part to have a longer life.  We did not have the opportunity to do so because the customer would not wait until the next day.  The homeowner claims that we installed the wrong part (assumed/told by other service provider).  Ms. [redacted] did/could not provide our failed part to show what size the part was that failed so I could see and verify that it was the part we installed on 3/30/15.  Our invoice shows that we installed a 45/5 dual run capasitor.  We have attached the manufacturer data that shows that the part that we installed was the correct part. On April 30, 2016 we performed her AC Tune-up (maintenance).  We supposedly found the drain to be slow and cleared it with CO2 (we normally charge for clearing a clogged drain but no fee was charged).Normally we find a rubber/plastic flexible hose that connects the AC drain to the sink p-trap that we would remove and vacuum clean.  Ms. [redacted] does not have this, her line is all PVC pipe which is glued.  We do not cut the PVC, we refer to a plumber. We install algaecide tablets (5) in each evaporator coil main drain pan each Spring when doing a Tune-up.  After we pour a minimum of one gallon of water in the pan (which would have been why we could see that the drain was not up to our standard originally). We provide a 90 Day warranty on all drains cleared. In this instance, April 30, 2016 thru September 23, 2016 is 146 days, which is well beyond that warranty.  However we would have cleared the drain for her had we found that to be the case. My technician went out on September 24, 2016 (whom has 8 years of service experience and had a helper/trainee with him) poured 2 gallons of water into her drain pan and could not determine how the water got on her ceiling.  At which time he recommended she contact a plumber. Ms. [redacted] can speculate that my technician did not install the algaecide tablets if she wants.  If we opened her unit and poured water into her pan and attempted to clear the drain (for free), why would he not put the algaecide tablets into what was open and had total access to?  I believe he did. Maintenance is not a warranty that guarantees that nothing will happen to your unit/system/home.  A lot of the drain clogs that we find are going to sinks that rarely get used! I feel we did our job.  I believe Ms. [redacted] feels that she has purchased a “warranty” not a maintenance/service plan.  We do our best through our procedures to provide the longest life, most dependable machine that we can give the homeowner. Note to the Revdex.com:  we apologize for our delay in responding to this complaint, we are not accustomed to complaints.   Sincerely,       James S[redacted], owner Tell us why here...

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Address: 565 S Mason Rd Ste 347, Katy, Texas, United States, 77450-2437

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