Ideal Auto Repair & Towing

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10626401, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I am not satisfied with this resolution because the vacuum that was returned to me was not my vacuum and I told the lady that returned it to me on May 01, 2015, that it was not mineI had a purple vacuum and she returned a white one to meTheir tagging system is obviously not working for themThe reason I called back on Monday, May04, was because I did not hear anything back from them on when they would bring MY vacuum to meUpon not hearing from anyone, I called back again on Friday, May08, No one was returning my callsNow on May 14, someone was suppose to bring me some vacuums to pick from, none showed upOn May 15, he did bring some vacuums (3) and in no way, shape or form any of these vacuums would dodid not even work, the other after cleaning all the trash out of it, the filter was cracked and wasn't picking up any debris like it should, the 3rd was not even a sharkMY vacuum was kept up and I would like it backI am not sure why after days they would not have it

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10626401, and find that this resolution is satisfactory to me.
Regards,
*** ***

In Reference to Mrs. [redacted]'s complaint; Upon picking up Mrs. [redacted]'s cancelled Kirby, the represenative also returned Mrs. [redacted]'s Shark vacuum (that was tagged with her information) as well as her down payment check in the amount of $1,000.  Thus our office closing out that...

cancellation as completed.  Mrs. [redacted] then called back the following week claiming that was not her Shark they returned, Mrs. [redacted] was informed any and all trade in vacuums are tagged with the customers name, info, and date of purchase immediately by the Service Department.  This is done to ensure that the correct vacuum is pulled for cancellations.  When speaking to Mrs. [redacted] we did notify her that we can have our Service Department go through all the Shark trade ins to double check & call her back.  Our Service Department went through all our vacuum trade ins this past weekend to double check for Mrs. [redacted], and they did not find any Sharks that were not tagged nor any sharks matching her description.  We Spoke to Mrs. [redacted] this Monday and explained we did not find any Sharks that matched that description nor even untagged.  But, as a goodwill gesture we would be happy to send a representative out there to her home with a couple options for her to choose which ever one she likes best.  Mrs. [redacted] said okay that Fridays & Saturdays works best for her so, our representative is scheduled today between 2pm - 4pm.  Thank you, [redacted]Louisiana Cleaning Systems

Louisiana Cleaning Systems Inc
6/6/
In response to Mrs[redacted]'s response:
My General Manager was able to get this customer on the phone to get the amount she paid for the Shark refunded to her.
Thank you again,
[redacted]

Louisiana Cleaning Systems Inc
Response to Mrs[redacted]:
First and foremost I want to
apologize for the frustration you have incurred. Unfortunately that was the case and all the
Department Managers were on the Trip that they won from the Company last week,
however you being put off for that time is still un-acceptable.
We have sent a Service
Representative out to Mrs[redacted] home in George town on 6/12/15, he was
unable to fix the machine there in her home without ordering parts therefore
leaving a Kirby Loaner so she can still vacuum & clean until her machine is
fully fixed.
As far as the credit reporting we
have run into some issues with the 3rd party reporting that
information in a timely manner, leaving us in the same boat as Mrs[redacted] and that is awaiting them to take care of it on their end. In the mean time for her records I sent the
Service Representative that came out to her home with a Credit Letter
Referencing her good standing account
Thank you for your understanding in this matter,
Crystal N[redacted]
LCS