Ideal Concepts, Inc.

To Whom It May Concern: We reviewed the Sales call with the client and the agent Eva M[redacted], and she did give accurate information to the client in regards to where she can go to get discounts on her medication. The agent listed several pharmacies based on the best deal per medication, and all...

the pharmacies she listed are participating with this discount program. We reviewed where the agent told the client where she can go, and also searched the site to make sure if this was accurate, and it was. Also, SureMed documents each call, and there is no record where a SureMed representative hung up on the client. On 7/20/2017, a SureMed representative tried to transfer the client to a Supervisor, and they noted that the client hung up on them before they could transfer. There has been 10 documented calls between SureMed and the client since 7/3/2017 showing that each representative was trying to assist the client. Thank you,Compliance TeamIdeal Concepts, Inc.Fax: [redacted]

To Whom It May Concern: We have reviewed the Sales Call, and even though the client was advised of the $50 enrollment fee and agreed to it, SureMed has refunded it as of today. While we understand the client was upset in regards to the circumstances, the manager of SureMed did not hang up on...

the client, and they are not capable of blocking calls. They were just following the protocol for refunds.  Thank you. Case Management TeamPhone #: ###-###-####[redacted]

Dear [redacted],This is a response to complaint ID [redacted]. Unfortunately, we did not have a call recording available at the time the sale took place on 6/29/2016. We were not able to review the Sales conversation between the client and agent Jason E[redacted]. However, we do have a recording...

later on when call recordings were made available, and the client called to ask some information about his plan on 9/26/2016. The agent made sure the client had access to his account online, where he would be able to see what plan he had and what type it was. Also at the time of sale, the agent sent out two emails, one was an email with a link to the [redacted] Short Term brochure, and the second email was to confirm the enrolment, and break down what the client signed up for and what type of plans they were.The main complaint that the client said he had, was that he did not sign up for a short-term plan and he was not made aware. White we cannot confirm this verbally, we can confirm that he was notified via email on two separate occasions, once prior to the sale and once after once the enrollment was confirmed.Also, the client said that he never received any "verbal notice" that his policy was going to cancel as of January 1, 2017. [redacted] will either send an email notification or send a letter to the client prior to their termination date to let them know that their policy will expire.Thank you.Best Regards,Compliance Team

February 3, 2017To [redacted];We are in receipt of the letter dated on 01/31/2017 in regards to a complaint that was filed against iWebOuotes. Once the letter was received we immediately researched the name associated with the complaint,At iWebOuotes, we regularly receive requests for...

health and life insurance quotes. Every attempt is made to provide exceptional service to each potential client. Our call logs are monitored to ensure that our agents are providing clients with this type of service.On September 25, 2014, we received this lead through our in house system. Our agents have attempted to reach this client periodically in past years, but were either not connected or got an answering machine each time. The client requested to be taken off our list on her Friday 1/20/2017 voicemail and on Monday 1/23/2017 she was marked as Do Not Contact in our system. The client then re-entered our system as a new lead on 1/30/2017 when we received a new quote request from the web. This action initiated new calls to the client due to the new inquiry. She then requested again to be put on our Do Not Contact Fist on 1/30/2017 and she was marked as requested for Do Not Contact on 1/30/2017. No additional attempts have been made to contact the client since 1/30/2017.Sincerely,John P. President

Follow up to Revdex.com Complaint [redacted]- Since sending out a response to this complaint, we have touched base with the client and found out that it was her provider her that gave her false information. I got the insurance company on the line with the client and verified that her office visit would...

be covered with a co pay. The provider never called the carrier to verify benefits. The client has received the information that she needed to receive.Thank you,

07/24/2017To Whom it May Concern:We received a letter on 07/24/2017 in regards to a complaint that was submitted on 07/17/2017 with ID [redacted],The client states that we have repeatedly been contacting her, even after requesting to be placed on the Do Not Call list. After review and investigation,...

we were unable to find the client in our system based on the information that she provided to your company. (Name, telephone number, email address) it is our belief that she is receiving numerous phone calls, but not from our organization specificay.If any additional information is needed, please let us know.Thank you,Compliance Team

To Whom It May Concern: While we can understand the client’s frustration with calling the [redacted] department and not getting a live person the first time she called on 12/27/2017, it was explained in the voicemail recording that someone would get back to her within one business day. In the...

voice message that she left, she did not indicate that she wanted to cancel her membership. She was only requesting a call back.  The client called back the next business day before someone reached back out to her.  In the membership terms with [redacted] it states in item 2: “All payments are non-refundable, including enrollment fees and monthly charges. Cancellations must be received 3 business days prior to bill date to avoid payment from being processed.”  This means that even if the account had been cancelled on 12/27, it would still not have been sufficient time to prevent the 12/28 payment from processing. Additionally, all members have the ability to cancel their own membership at any time by logging into their online [redacted] portal.   Again, while we do understand the client’s concerns and her request for a refund, we cannot grant this request.  Thank you. Sincerely,  Case Management TeamTell us why here...

April 11, 2017Dear [redacted],We have a website www.[redacted].com, that generates sales leads. From these leads, they are linked with an automatic dialer to contact clients, by licensed insurance agents, to assist them with their heathcare needs. There is a disclosure, privacy statement, and...

legal disclaimer before submitting for the requested insurance quote.On 4/4/2017 at 10:14 AM EST, a lead was created by someone off of the website with the phone number in question. This initiated the first call at 10:14 AM EST, and then one more call at 2:40 PM ES. There were no other calls placed to the client other that those two, We did receive three calls initiated by the client inquiring on the missed calls. The agent she spoke to explained who he was and what organization he was with, mid-sentence it sounds like there was a disconnection in the line, but no intentional hang up. The second call when the client called back, there was dead air for three seconds, and the third call, the client spoke to an agent for a little over a minute, he told her who he was, what organization he was associated with and gave the location and phone number of the organization as what was requested by the client. She mentioned that the client's name has the wrong phone number which belongs to her. The agent put her on the Do Not Contact list immediately. There have been no future calls to the number listed in the complaint by our agency,Assigned ID: [redacted]Thank you,Compliance Team

To Whom it May Concern;We are in receipt of the letter dated on 12/5/2016 in regards to a complaint that was filed against iWebQuotes by [redacted],At iWebOuotes, we regularly receive requests for health and life insurance quotes. Every attempt is made to provide exceptional service to each...

potential client, Our call logs are monitored to ensure that our agents are providing clients with this type of service.This agent is an independent contractor, Our Compliance department has done an internal investigation on this complaint and was able to get the client's [redacted] enrollment fee refunded to her, as requested. We do not want clients feeling tricked or misinformed about the policies they are purchasing and take this matter very seriously, The agent has been reprimanded and suspended.Sincerely,John P. President iWebOuotes

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
I was told if I had reached someone the day I attempted calling several times and left a message, it would have been cancelled.  What company that is honest does not refund when a service is cancelled?  I do not have an Internet login for [redacted] and I can find nothing in the documents I have that says it requires three day advanced notice.  This just came up on the phone with the customer service manager as a comment after It was found they had just submitted a charge to my card for the advanced service and was told that no refunds ....ever was their policy.   Would never had done business with this company knowing what I am learning now.  
Regards,
[redacted]