Ideal Construction and Landscaping

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my
complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]It is stated that the material was not under warrantyWhat about the labor? The fact that the holes were not dug large enough and the posts were not set securely is why Mr*** was contacted to make repairsThe material did not fail and therefore is not the issueThe poor workmanship is the issueThey were hired and responsible for the proper install of a 6’ stockade fenceMr*** came to our residence with his colleagues in April of this year to as the condition of the fenceHe agreed that repairs needed to be made and would come at the end of May and fix itWe agreed that my husband and I would pay for the additional concrete and Mr*** and his crew would take out and reset the posts and hang the panels back upWe never heard back from him since then after trying several times via email and phone calls.
Regards,
*** ***

I feel the issue is from the weather not the materialAs the invoice says, there is no warranty and this fence was installed years agoThanks Dan

Job from years ago.? Attached is a copy of the final invoiceIt says at the bottom that there is no Warranty.ThanksDan

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below.So which is it? The material failed? (As you originally claimed) or the weather? (As you’re claiming now) This job required you to dig post holes for 4”x4”x10’ postsEach of these posts requires a hole AT LEAST 2’ deep with a 12” diameterHoles of this size would require a minimum of bags of concreteFor the posts you set, you only used bags of concrete total in 9” diameter holesThis equates to bags of concrete per hole on averageSo not only were the holes not large enough to support the panels, they weren’t centered eitherClearly the problem is neither poor weather conditions or material failureIt is obviously the poor workmanship on ICL’s partPlease see attached photos as supporting facts to back up my claim.?
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***