Ideal Dental of Fort Worth

We have been trying to contact Mr*** to let him know that we did in fact refund the amount that he paid towards his invisalignEven though we typically do not refund the down payment after trays have been madeWe tried to explain to Mr*** that due to him needing treatment done
before he would actually get his first set of tray that it would delay the processWe have done everything possible to resolve Mr*** issues with usWe definitely understand his frustration and do not want to lose him as a patient with usIt would be helpful if he could return our call so we can go further into detail. *** *** Office Manager Ideal Dental-Fort Worth *** * *** *** *** *** *** *** *** ***

Complaint[redacted]
I am rejecting this response because: Ideal Dental did not call me back after I had complained about their multiple mistakes and my concerns . No voicemail message were left and my number has not changed. After  disputing the charges through my bank and credit card company the money was refunded back to my account after their investigation. Ideal dental has lost me as a customer for putting through all this frustration and I hope another person does not go through this terrible situation like I have 
Regards,
[redacted]