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iDeal Furniture Reviews (1)

Review: I ordered a full size headboard and footboard from one of their manufacturer's they use and the description said full headboard 54" on 5/02/2014. It did not say Queen/Full but Full. I received it about a week or two later, it took me a few days to have someone put it together. Once put together it was larger than the full size and was showing Queen/full on box which is larger than the normal full size. I took pictures of the gap showing my full size mattress was too small for this frame. [redacted] said he would get with the manufacturer and let me know, that was on 5/20/2014. He said it should not of had the gap. I texted him again June 29th because it has been over a month and no response and he said that they still haven't contacted him. I know from working at a manufacturer that it does not take two months to get ahold of the manufacturer. I told [redacted] that if I did not hear from him by July 4, 2014 I would file a complaint with the He said he would contact them again the next day June 30. As of July 6, 2014 no word from him.Desired Settlement: I just want what I ordered a full size head and foot board 54" I paid more for the full size than a queen, which is not normally normal. I also would like it delivered and set-up for me.



Dear [redacted],

I apologize for a delayed response as I was out.

I called [redacted] and left a message on her voice mail with an intension to let her know that her bed is the correct size (Full), I am not sure if she retrieved the message or not.

My distributor assured me that it is a full size bed. However, either the mattress is small or something like that since she did not purchase a mattress from me.

The item number she purchased from me is 19528F and the size can easily be verified through my vendor [redacted] at ###-###-#### or at their website at[redacted] (to confirm the size of bed in dispute). In the end of item number, the letter "F" represents "FULL".

As for the box, it said "F" at the end of item number, not Queen/Full as per my customer.

I strongly beleive that [redacted] should verify the "exact" size of her mattress.

Thank you so much for looking into this matter.

Best Regards,

iDEAL Furniture



I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I did as [redacted] suggested I measured my mattress and it is 54" so it is a full size bed. I also measured the inside width of the bed frame and it is 56" which is not a full size bed frame. It has 2" gap on the side. I have had bed frames before and there should not be a gap that large. The bottom mattress should fit well into the frame.

Looks like the manufacture has built this incorrectly.

If [redacted] would like to come by and see this himself, he is more than welcome to. He just has to call and make an appointment with me. All I want is a true full size bed frame to fit my full size mattress.


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Description: Furniture - Retail

Address: 3633 W Fullerton, Chicago, Illinois, United States, 60647-2344


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