Ideal Home Comfort Heating &Cooling

After inspecting the furnace, the technician (***) said the ventor motor had to be replaced. I was billed $856.13 for the part, labour $135, and part pick $40. Surprised by the bill, I called to get quotes: From *** they quoted $450 for part and labour and *** , quoted $400 plus labour. I called back Ideal expressing my outrage for the mark-up and asked to see the bill for that part but the secretary refused saying the company had a special price.

Air Conditioner installed Aug2014 warranty of one year has not worked properly after multiple repairs, unit installed was not what we ordered
*** AC unit *** mini split, had asked for AC this heat pump unit(better deal?) installed as they had it "at the shop" paid $2801.27
installation poorly done, possibly the techs first installation? water running down the wall as soon as they left September 16 2014
remote stopped working waited for a new one Dec 2014 n/c
unit not working, not powered properly May 2016 $90.
wrong board installed, reordered June2016
PCB board installed June2016 $203.40
display replace Aug 2016 n/c supposedly working

April 2017 called ***
found 3/8" line had no insulation
added ***, if problem reoccurs call to evaluate seal $149.95summer ***
A/C still not working properly, does not make cold air, not cooling the house at all

this air conditioning unit has been a problem since it was installed and Ideal refuses to take responsibility for the problem
We had asked for an air conditioner and this unit was installed as a better deal with heat pump but I now believe it was stock they just wanted to get rid of as it is junk
We are seniors living on a fixed income and we need the a/c in the house, our house does not have duct work so we need to get a wall unit.

This past summer has been very difficult for us and I finally decided I had to try to get this resolved.
When I call Ideal to speak to *** (owner) I am told he "just slipped out"