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Ideal Trenching & Septic Service, Inc.

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Reviews Ideal Trenching & Septic Service, Inc.

Ideal Trenching & Septic Service, Inc. Reviews (11)

Response to complaint No*** submitted by Ms*** *** on June 30, 2016. All permit fees have been PAID IN FULL (see attached). Ideal Trenching & Septic Service Incsubmitted paperwork for permits to county May 23, 2016, at this time the county stated this process would take 6-weeks. Ideal Trenching & Septic Service Incwas not informed of any permit fees at this time. County contacted Ideal Trenching approximately days later requesting a signature to continue the permit process, the following day signature was provided. Again, no request for permit fees. July 06, FEES WERE PAID IN FULL in the amount of $- referred to in first response as "1st half" (see attached), at this time county requested additional paperwork and informed Ideal Trenching & Septic Service Incthere would be an ADDITIONAL FEE DUE with submittal of additional requested paperwork. On July 11, this paperwork was acquired and submitted with the requested additional fee of $150.00, this fee has also been PAID IN FULLOn July 11, County informed Ideal Trenching & Septic Service Inca soil test would need to be conducted and submitted as well. This was scheduled for July 15, 2016. The soil test was conducted the morning of July 15, 2016 and report is due back early to mid week of the 18th. This report will then be submitted to county. Ideal Trenching & Septic Service Inclooks forward to completing this job while continuing to with the county to finalize

I do not wish to say that the company will indeed complete the task. I can say that on at least 10+ occasions this company has promised timing of work, delivery of papers etc and has not followed through. The only time I have gotten this company to follow through on a timely basis was when I placed this complaint. Please note, they have said the first payment was made- why not make the entire payment as the job was paid by me in full over 1 year ago. I have absolutely no confidence that the company will follow through if it is considered resolved prior to its actual resolution.

I, [redacted] met with [redacted] yesterday June 4, 2015 at 4:00 at the address services were provided for at [redacted].  In our discussions I explained why the dirt needed to be the level it is because the property receives irrigation and irrigating over...

the area of work could result negatively for Ms. [redacted]. Ms. [redacted] understood after explanation, however I would be happy to come to the  above mentioned serviced property and do some grading of the dirt to assist in the cosmetics of the area Ideal Trenching & Septic Service Inc. performed work on.Thanks so much![redacted]Ideal Trenching & Septic Service Inc.

Good Morning, Our apologizes for the delayed response, this was due to medical circumstances.We have been working and communicating with Ms. [redacted] through out this job.  The 1st part of the permit fees have been paid by Ideal Trenching & Septic Service Inc.  Ideal Trenching...

& Septic Service Inc. will continue to work vigorously with Ms. Elliot and the County to complete County requirements and obtain the final paperwork for Ms. [redacted]. Thank You so much, Ideal Trenching & Septic Service Inc.

I do not wish to say that the company will indeed complete the task. I can say that on at least 10+ occasions this company has promised timing of work, delivery of papers etc and has not followed through. The only time I have gotten this company to follow through on a timely basis was when I placed this complaint. Please note, they have said the first payment was made- why not make the entire payment as the job was paid by me in full over 1 year ago. I have absolutely no confidence that the company will follow through if it is considered resolved prior to its actual resolution.

I, [redacted] met with [redacted] yesterday June 4, 2015 at 4:00 at the address services were provided for at [redacted].  In our discussions I explained why the dirt needed to be the level it is because the property receives irrigation and irrigating over...

the area of work could result negatively for Ms. [redacted]. Ms. [redacted] understood after explanation, however I would be happy to come to the  above mentioned serviced property and do some grading of the dirt to assist in the cosmetics of the area Ideal Trenching & Septic Service Inc. performed work on.Thanks so much![redacted]Ideal Trenching & Septic Service Inc.

I used Ideal Septic in September of 2012 because they were readily available for an emergency situation at my property in Phoenix which was being rented at the time. I was assured that I would receive a receipt and a certification after the tank was repaired and pumped. Unfortunately I have never received anything from Ideal. When I returned to Arizona in April of 2013, I was appalled to see that there were piles of rocks on my lawn and that the inlet and outlet for the tank were now raised several inches above the level of the lawn. Everything looked awful. I tried to contact the owner several times. I spoke with him once, briefly, and asked for follow up at my home and for a copy of the receipt and certification. He said that he would return my call to schedule a time. I did not hear back from him and continued to call several times before giving up. The service was awful and I will not use this company ever again. At this point, I have had someone else come out to cut the pipes that were raised and to remove all of the rocks and debris from the yard.

Response to complaint No. [redacted] submitted by Ms. [redacted] on June 30, 2016.
 
All permit fees have been PAID IN FULL (see attached).
 
Ideal Trenching & Septic Service Inc. submitted paperwork for permits to county May 23, 2016, at this time the county stated this process would take 6-8 weeks.  Ideal Trenching & Septic Service Inc. was not informed of any permit fees at this time.  County contacted Ideal Trenching approximately 2 days later requesting a signature to continue the permit process, the following day signature was provided.  Again, no request for permit fees.  July 06, 2016 FEES WERE PAID IN FULL in the amount of $400.00 - referred to in first response as "1st half"  (see attached), at this time county requested additional paperwork and informed Ideal Trenching & Septic Service Inc. there would be an ADDITIONAL FEE DUE with submittal of additional requested paperwork.  On July 11, 2016 this paperwork was acquired and submitted with the requested  additional fee of $150.00, this fee has also been PAID IN FULL. On July 11, 2016 County informed Ideal Trenching & Septic Service Inc. a soil test would need to be conducted and submitted as well.  This was scheduled for July 15, 2016.  The soil test was conducted the morning of July 15, 2016 and report is due back early to mid week of the 18th.  This report will then be submitted to county. 
 
Ideal Trenching & Septic Service Inc. looks forward to completing this job while continuing to with the county to finalize.

Good Morning,
 
Our apologizes for the delayed response, this was due to medical circumstances.
We have been working and communicating with Ms. [redacted] through out this job.  The 1st part of the permit fees have been paid by Ideal Trenching...

& Septic Service Inc.  Ideal Trenching & Septic Service Inc. will continue to work vigorously with Ms. Elliot and the County to complete County requirements and obtain the final paperwork for Ms. [redacted]. 
Thank You so much,
 
Ideal Trenching & Septic Service Inc.

I used Ideal Septic in September of 2012 because they were readily available for an emergency situation at my property in Phoenix which was being rented at the time. I was assured that I would receive a receipt and a certification after the tank was repaired and pumped. Unfortunately I have never received anything from Ideal. When I returned to Arizona in April of 2013, I was appalled to see that there were piles of rocks on my lawn and that the inlet and outlet for the tank were now raised several inches above the level of the lawn. Everything looked awful. I tried to contact the owner several times. I spoke with him once, briefly, and asked for follow up at my home and for a copy of the receipt and certification. He said that he would return my call to schedule a time. I did not hear back from him and continued to call several times before giving up. The service was awful and I will not use this company ever again. At this point, I have had someone else come out to cut the pipes that were raised and to remove all of the rocks and debris from the yard.

Review: I was charged for a repair of my septic tank an amount of $5800.00 (one credit card $4800.00 & other $1000.00) the $4800.00 was charged on January 5th 2015. Not exactly sure on the date of the $1000 as it was on a different credit card but can get the date and invoice if needed (should be a few days after the first transaction). Both were over the phone transactions from Ideal Trenching and Septic. The job should have been completed within the first couple of weeks of January 2015. I talked to [redacted] the owner after part of the job was done, he indicated it'd be completed in a few days since he was waiting on another person/company to come install the part that the septic tank needed. He/they never showed up, I contacted [redacted] twice in February 2015 at his cell phone (###-###-####) and left messages, I did not get a call back. On March 13th 2015, I called him on his business line (###-###-####), he did answer and said he would complete the job 3/17/2015. The day came, he was a no show.Desired Settlement: I would like for Ideal Trenching and Septic to finish the job that I was promised, as I paid a significant amount for the repair. I'm requesting the before and after pictures of the repair, that I was promised. I'd like the itemized receipt of the repair. I'm also requesting a partial refund for the inconvenience and delay on completing the job.

Business

Response:

I, [redacted] met with [redacted] yesterday June 4, 2015 at 4:00 at the address services were provided for at [redacted]. In our discussions I explained why the dirt needed to be the level it is because the property receives irrigation and irrigating over the area of work could result negatively for Ms. [redacted]. Ms. [redacted] understood after explanation, however I would be happy to come to the above mentioned serviced property and do some grading of the dirt to assist in the cosmetics of the area Ideal Trenching & Septic Service Inc. performed work on.Thanks so much![redacted]Ideal Trenching & Septic Service Inc.

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Address: 42728 N Kenworthy Rd, San Tan Vly, Arizona, United States, 85140-8737

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